SLT/RPM/RM - New visit Document V4

• Store Name:

• Conducted on

  Date

• Manager on Duty:

• Prepared by :

• Location
  Address

FIRST IMPRESSIONS

• The front of store exterior is clean & tidy, windows, no homemade POS, all signage to standard.<br>

  Yes

  No

  N/A

• Colleagues actively acknowledging and engaging with customers.

  Yes

  No

  N/A

• All Colleagues in full uniform, clean and presentable to policy.

  Yes

  No

  N/A

• Store Management or SSC Leading on the shop floor, to Maximise sales opportunity's.

  Yes

  No

  N/A

• Managing customers expectations in queues.

  Yes

  No

  N/A

• Appropriate number of colleagues working (RPRPRT), check current rosters in place.

  Yes

  No

  N/A

SMART SELLING

• Are the colleagues approaching customers in appropriate timescales (30 seconds).

  Yes

  No

  N/A

• Are colleagues using the tools to maximise opportunity, tariff tailor, buyers guide, charged Magazines.

  Yes

  No

  N/A

• Observe a colleague using SMART selling in a natural Environment

  Yes

  No

  N/A

• Yes

  No

  N/A

• Management presence on shop floor leading with the correct behaviours in SMART selling.

  Yes

  No

  N/A

SHOP FLOOR & WAREHOUSE STANDARDS.

• Shop floor is well presented clean and tidy plus clutter free ( No Obvious concerns).

  Yes

  No

  N/A

• All wall displays are filled with live or dummy stock, evidence of order from portal and followed up (Email to Marketing).<br>

  Yes

  No

  N/A

• Till points are free from clutter, and no drinks or food on shop floor.

  Yes

  No

  N/A

• Store fully priced & ticketed in all areas.

  Yes

  No

  N/A

• Walk FOD document and Commercial Pack, make sure the store is to standard.

  Yes

  No

  N/A

• All Leaflet/ Catalogue stands are full clean & tidy.

  Yes

  No

  N/A

• All store displays in working order i.e. Priority screens , TV's and supplier areas.

  Yes

  No

  N/A

• All POS Acrylics clean and not broken, evidence of it been reordered if needed.

  Yes

  No

  N/A

• All Accessories filled out and impactful on shop floor.

  Yes

  No

  N/A

• Warehouse is clean and tidy, and all office space is to standard.

  Yes

  No

  N/A

• No clutter in warehouse, and exit doors free from Obstacles.

  Yes

  No

  N/A

• All stock on shelves in warehouse are clean and Tidy.

  Yes

  No

  N/A

Performance

• Is the store hitting Trading Margin. ( if not is it up on regional/ chain average).

  Yes

  No

  N/A

• Is the store hitting its Post Pay Volume target. (If not what actions are in place).

  Yes

  No

  N/A

• Is the store hitting its SKY Fixed line target.

  Yes

  No

  N/A

• Where is the store positioned on the balance scorecard.

  Yes

  No

  N/A

• If team members are on informal s or STG's, evidence of progress and coaching with support.

  Yes

  No

  N/A

• Check that DM is being actioned in store, colleagues signed paperwork. Cross match check 10% of signatures vs contracts.

  Yes

  No

  N/A

• Evidence of daily Briefs been completed & weekly, Monthly reviews.

  Yes

  No

  N/A

• Store Performance Board/folder Displayed and visible to colleagues with daily/weekly targets set for colleagues.

  Yes

  No

  N/A

• Check store versus compliance report on leakage.

  Yes

  No

  N/A

A full overview of the business performance and actions completed from last visit:

• Managers General Comments:

• DM/RM/SLT Comments with SMART Objectives: