Store Of Excellence Visit

Is the site litter free?

Are the bins clean and empty?

Are there gloves and towels available?

Are the pumps and pump islands clean including hoses and nozzles?

Are the gardens and boundaries clean and weed free?

Are the front displays full, tidy and clearly priced?

Is there coal, logs, screen wash and Ad Blue all in stock?

Are marketing materials present with no damage and in date?

Can you see a clear and current marketing message from roadside?

Are bin areas and card cages clean and tidy?

Are cones and other traffic management aids stacked away neatly?

Are valeting areas clean and in good working condition?

Are windows, fascia's and permanent signage all clean?

Are the promotional ends to plan, well presented and fully priced with POS?

Is the shop floor clean, litter free and free from obstructions such as cases of backstock?

Are all must stock drinks available?

Are all must stock cigarettes available?

Are all products on Heineken must stocks available?

Are the top 100 lines identified and in stock

Is the shop fully faced up and stock in place with relevant price ticket?

Is the coffee machine clean and tidy in and out with log book filled in? (if applicable score 1 if N/A)

Has the nightshift handover document in use with evidence of sign off?

Are seasonal lines available and clearly priced?

Are all items on shopfloor priced?

Do all floor stands and FSDU's have POS/Prices on them?

Is the front counter clutter free and well presented?

Is there evidence of high level cleaning (no dust on chiller tops/cobwebs/sticky tape from old decs)

Is the store room organised?

Is the store room clean and stock rotated?

Are all allocations out of the store room and displayed on the shop floor?

Are all non sale items out of customer view? (Such as dust pans and sweeping brushes)

Is behind the till tidy and presentable?

Is behind the till area free from obstructions and trip hazards?

Is stock merchandised behind the counter, full, priced, presentable? (Ecigs, spirits, tobacco)

Is the lottery stand full? (N/A site mark 1)

is the FTG area clean and tidy with all relevant paperwork up to date? (N/A site mark 1)

Is the toilet area clean tidy and presentable? (Inc customer toilets)

Is the office clean, tidy and well organised including the weekly monthly office checks on display?

Is the day book/customer Journey book in place and being used?

Is all invoicing up to date on the purchase ledger? (Office to populate this post visits)

Is the H&S poster and the employee liability certificate on display?

Is the alcohol licence and petroleum storage certificate on display? (Alcohol only if applicable)

Is the due diligence book filled in and up to date including manager sign offs?

Is the sure site folder tidy and up to date (Ask site manager to demonstrate)

Is there a tobacco price list available?

Were you asked to sign in?

Are all doors to back areas closed when not in use?

Are all team members in their uniform wearing name badges?

(Observation) Are the team members friendly and welcoming (saying hello and goodbye to customers)?

Do they ask for loyally? (N/A sites mark as 1)

Do they ask if they have everything they needed today?

Do they ask if the customer has fuel?