Standards Of Excellence

• Visit Type

• Store Name

• Store number

• Store managers name

• Conducted on

  Date

• Visit conducted by(BM, AM, NSM, HOR)

• Team present on visit

Performance Review

• Sales vs. Target

  >105%

  +100%-104.9%

  <100%

  n/a

• Team Margin vs. Target

  >105%

  +100%-104.9%

  <100%

  n/a

• Discount vs. Target

  Yes

  No

  n/a

• Jewellery vs. Target

  >105%

  +100%-104.9%

  <100%

  n/a

• Watches Sales vs. Last Year

  >+25%

  +10% - 24.9%

  <9.9%

  n/a

• IFC vs. Last year

  >+30%

  +20% -29.9%

  <+19.9%

  n/a

• IFC on Jewellery vs. Last Year

  >+50%

  >+10%

  <+9.9%

  n/a

• IFC on Watches vs. Last Year

  >+20%

  +10% -+19.9%

  <9.9%

  n/a

• Luxury Watch vs. Last year

  >+30%

  +20% -29.9%

  <+19.9%

  n/a

• Classic Watches vs. a Last Year

  >+20%

  +10% -+19.9%

  <9.9%

  n/a

• Fashion Watches vs. Last year

  >+20%

  +10% -+19.9%

  <9.9%

  n/a

• Goldsmiths Services Margin

  >45%

  40% -44.9%

  <39.9%

• Goldsmiths Services vs. Last year

  >+25%

  +10% - 24.9%

  <9.9%

  n/a

• Sterling Care Conversion

  >22%

  20% - 21.9%

  <19.9%

• Sterling Care on IF

  >70%

  50% - 69.9%

  <49.9%

Section One: LEADERSHIP

• Clear team structure workable for store profile

  Yes

  No

  N/A

• Are the team driven by clear vision & values

  Yes

  No

  N/A

• Team roles and responsibilities

  Yes

  No

  N/A

• Performance Management

  Yes

  No

  N/A

Section Two: PEOPLE

• Recruitment <br>

  Yes

  No

  N/A

• Retention<br><br>Succession planning

  Yes

  No

  N/A

• Team Development<br><br>-121's<br>-ATM<br>-DMP<br>-Product Knowledge Training<br>-e-learning<br>-Induction<br>-Brand Ambassador/Specialist

  Yes

  No

  N/A

Section Three: PRODUCT

• Jewellery

  Yes

  No

  N/A

• Watches

  Yes

  No

  N/A

• Luxury

  Yes

  No

  N/A

• Classic

  Yes

  No

  N/A

• Fashion

  Yes

  No

  N/A

• Branded Jewellery

  Yes

  No

  N/A

• Goldsmiths Services

  Yes

  No

  N/A

Section Four: PROFIT

• Marginal Gains

  Yes

  No

  N/A

section 5: BEHAVIOURS

• Values

  Yes

  No

  N/A

• CEXP/ABEX

  Yes

  No

  N/A

• Add signature

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