SFSVR

• Store / Trade Counter

• Conducted on

  Date

• Prepared by

• Duty Managers Name

People Review

• Last Visit Review

• Everyday Engagement

• Manager Champ Roles

• Succession Plan - First Steps / Fast Track

• Performance Issues

• Vacancies

• Other Development Opportunities

Service and Standards

• Mystery Shop Results Acceptable?

  Yes

  NO

• Quick Shop App

• FoH Standards Excellent?

  Yes

  NO

• FoH to Merchandising Brief?

  Yes

  NO

• Daily Briefs & Check My Store completed?

  Yes

  NO

• SBS Acceptable?

  Yes

  NO

• Clearance Activity in place?

  Yes

  NO

• A2 Process followed?

  Yes

  NO

• SBS Observations

• Warehouse Standards Acceptable?

  Yes

  NO

Operations

• Rotafix

• P&L Review

• Scorecard Review

• MCR audit key actions

• Health & Safety compliance/audits

• Health & Safety compliance/audits

• Cash & Stock review - risk profile

Trade+ Review

• Cash & Stock review - risk profile

• Participation to target?

  Yes

  NO

• CRM Update

• Top 30 & Lapsed Customers contacted in last 4 weeks?

  Yes

  NO

• Trade+ Brandings

• Rota Efficiency

• Rota Efficiency

• Quote Folder Controlled?

  Yes

  NO

• Weekly Reviews in place?

  Yes

  NO

• Quarterly Colleague reviews/ratings

Trade Counter Key Actions (note any key actions for the TC to follow up and any support required from the Area Manager)

• Area Manager Signature

  Sign

• Duty Manager Signature

  Sign