EE store visit report

• Audit Title

• Conducted on

  Date

• Prepared by

EE WAY EXECUTION

• Podium in use?

  Yes

  No

  N/A

• Customer record forms in use?

  Yes

  No

  N/A

• Customer record form quality?

• Name badges being worn?

  Yes

  No

  N/A

STORE STANDARDS and POS

• Chalkboard out & relevant?

  Yes

  No

  N/A

• POS compliant & complete?

  Yes

  No

  N/A

• Price tickets/ backing cards status?

  Yes

  No

  N/A

• Shop floor clean & well presented?

  Yes

  No

  N/A

• Back office clean and of excellent standard?

  Yes

  No

  N/A

• Target board updated?

  Yes

  No

  N/A

• Latest comms displayed? (Fraud Alert, Week/Weekend)

  Yes

  No

  N/A

• ROTA displayed, accurate and covering 6 weeks? (inc notes on effectiveness)

  Yes

  No

  N/A

5 Rocks

• Effective SFM and evidence of queue control?

  Yes

  No

  N/A

• Evidence of hit feedback, coaching, shop floor observation and 2nd facing?

  Yes

  No

  N/A

• Are regular reviews being conducted?

  Yes

  No

  N/A

• Are briefs being conducted ?

  Yes

  No

  N/A

• Are debriefs happening at end of shift?

  Yes

  No

  N/A

Performance review.

• Core 5 status?

• Regional focus area status?

• Agreed expectations?

• Agreed actions/tasks?

• Challenges faced so far?

• Support required?

• AOB / feedback ?