Information

  • Manager Name

  • Store and Store Number

  • Prepared by

  • Date of visit

People

  • Have all Best reviews been complete and documented for previous month by the 10th?

  • Do team use BEST? Eg manager nominations, knowledge of incentives?

  • Are all team members registered on BEST with their photos uploaded?<br><br>

  • Recognition in place for top performers ?<br>

  • Training laptops set up ready for use?<br>

  • Are team actively using "the house"?

  • Team 100% Network Accredited?

  • Team 100% Home Accredited?

  • OS accreditation Progress?

  • PULSE action plan in place and visible?

  • Performance board set up and up to date?

Performance -Volumes

  • Review Period:

  • PAYM - 100% MTD run rate ?

  • SIMO Strike rate above 15% MTD?

  • Upgrades - 100% MTD run rate ?

  • STAR offers above 10%?

  • PAYG - 100% MTD run rate ?

  • Home Broadband - 100% MTD run rate ?

Performance -Values

  • NPS above 70% MTD ?<br>

  • EE 100% MTD run rate ?

  • SME Acquisition - 100% MTD Run Rate ?

  • Clone phone - 30% MTD ?

  • Accessories - 50% MTD ?

  • Total Conversion - 12% Minimum MTD ?

  • Other performance actions:

Standards - Shopfloor

  • Product and Propositions knowledge?

  • Store to VM guide and commercial (also check Chalkboard)?

  • Brilliant set up happening?

  • General store standards?

  • Uniforms correct?

  • Observations on teams commercial/product knowledge:

  • Shop floor observations: eg SFM in place, team selling additionals ?

Standards - Back Office

  • Back of house standards?

  • Health and Safety checks up to date?

  • Self Assessment Audit actions being followed through?

  • Paperwork compliant? ( check minimum 2 days envelopes)

  • Files Correct, inc Staff Files ?

AOB from Manager/Regional Manager

Recorded Conversations

Signed by

  • Store Manager

  • Regional Manager

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.