Store Visit Report

• Manager Name

• Store and Store Number

• Prepared by

• Date of visit

  Date

People

• Have all Best reviews been complete and documented for previous month by the 10th?

  Yes

  No

  N/A

• Do team use BEST? Eg manager nominations, knowledge of incentives?

  Yes

  No

  N/A

• Are all team members registered on BEST with their photos uploaded?<br><br>

  Yes

  No

  N/A

• Recognition in place for top performers ?<br>

  Yes

  No

  N/A

• Training laptops set up ready for use?<br>

  Yes

  No

  N/A

• Are team actively using "the house"?

  Yes

  No

  N/A

• Team 100% Network Accredited?

  Target Achieved

  Target Not Achieved

• Team 100% Home Accredited?

  Target Achieved

  Target Not Achieved

• OS accreditation Progress?

• PULSE action plan in place and visible?

  Yes

  No

  N/A

• Performance board set up and up to date?

  Yes

  No

  N/A

Performance -Volumes

• Review Period:

• PAYM - 100% MTD run rate ?

  Yes

  No

  N/A

• SIMO Strike rate above 15% MTD?

  Yes

  No

  N/A

• Upgrades - 100% MTD run rate ?

  Yes

  No

  N/A

• STAR offers above 10%?

  Yes

  No

  N/A

• PAYG - 100% MTD run rate ?

  Yes

  No

  N/A

• Home Broadband - 100% MTD run rate ?

  Yes

  No

  N/A

Performance -Values

• NPS above 70% MTD ?<br>

  Yes

  No

  N/A

• EE 100% MTD run rate ?

  Yes

  No

  N/A

• SME Acquisition - 100% MTD Run Rate ?

  Yes

  No

  N/A

• Clone phone - 30% MTD ?

  Yes

  No

  N/A

• Accessories - 50% MTD ?

  Yes

  No

  N/A

• Total Conversion - 12% Minimum MTD ?

  Yes

  No

  N/A

• Other performance actions:

Standards - Shopfloor

• Product and Propositions knowledge?

  Yes

  No

  N/A

• Store to VM guide and commercial (also check Chalkboard)?

  Yes

  No

  N/A

• Brilliant set up happening?

  Yes

  No

  N/A

• General store standards?

  Yes

  No

  N/A

• Uniforms correct?

  Yes

  No

  N/A

• Observations on teams commercial/product knowledge:

• Shop floor observations: eg SFM in place, team selling additionals ?

Standards - Back Office

• Back of house standards?

  Yes

  No

  N/A

• Health and Safety checks up to date?

  Yes

  No

  N/A

• Self Assessment Audit actions being followed through?

  Yes

  No

  N/A

• Paperwork compliant? ( check minimum 2 days envelopes)

  Yes

  No

  N/A

• Files Correct, inc Staff Files ?

  Target Achieved

  Target Not Achieved

AOB from Manager/Regional Manager

Recorded Conversations

Signed by

• Store Manager

  Sign

• Regional Manager

  Sign