Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Image
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Does the exterior image meet Tuffy standards?
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What message is on the readerboard if applicable?
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Does the customer lobby and office area meet Tuffy standards?
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Does the shop area meet Tuffy standards?
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Is the store equiped to complete all services offered?
Staffing
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Please list the # of Techs, Managers, and Advisors
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Are the employees maintaining a professional image?
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Please list the training programs employees are utilizing.
Sales Process
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Does the manager or advisor demonstrate good customer service skills?
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Does the manager or advisor demonstrate good phone skills?
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Are they capturing customer email and phone numbers?
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Are the employees utilizing vehicle inspections Paper/DVI and following an efficient process?
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What percentage of sales are captured on Saturday's
KPI's
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What are the MTD sales?
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What are the YTD sales?
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What is the current labor rate?
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Have annual P&L's been submitted?
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Confirm with owner the locations current posted hours of operation (entrance and websites)
Advertising/Marketing
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Please list the current advertising being utilized.
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Please list the store current website offers?
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What are the P.O.P. materials being used?
Shop Visit Comments
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Please include any additional information pertaining to this visit.
