Title Page
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Conducted on
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Store visit conducted by
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Location
Performance
Month to date performance
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How are figures cascaded month to date?
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Daily phasing and targets
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Is their evidence of daily phasing and individual targets for the day?
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5 Rocks of Retail
Morning Brief
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Was the morning brief complete and documented?
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What was included in the brief?
- Performance
- Customer
- Commercials
- Operational support
- People
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Do all staff know the daily phasing for the day?
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Photos of morning brief
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Feedback on Morning Brief.
Shop Floor Management
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Is the podium manned by senior person?
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Are customer record sheets being used for every customer interaction?
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Examples of CRS from the day
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Are all sales 2nd faced or questioned by shop floor manager?
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Feedback on Shop floor management!
Feedback and Observations
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Did you witness feedback being given after a sale?
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Has the Customer Record Sheet folder been setup in store?
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Feedback on feedback and observations!
Reviews
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Has the previous months reviews been complete and documented?
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Is there evidence of PDP's as part of reviews?
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Have all informal action plans been documented?
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Are all formal action plans documented and planned within policy?
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Feedback on reviews!
De-Brief
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Can you find evidence of previous days final figures?
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What do advisors remember of previous days de-brief?
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Feedback on De-Brief!
Store Standards and POS
Store POS Walk!
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POS
Shop floor Standards!
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Shop Floor
Back Office Standards!
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Back Office
AOB
AOB
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Staff feedback!
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Store Feedback!
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