Store Visit Report v5

• Summary

• Store Name

• Conducted on

  Date

• Prepared by

• Managers Name

People

• In uniform, well presented?

  Yes

  No

  N/A

• Cruise Plan in place?

  Yes

  No

  N/A

• Reviews Completed?<br>

  Yes

  No

  N/A

• Recognition in Place?

  Yes

  No

  N/A

Other People Information eg development, vacancies, sickness, performance improvement, etc

Customer

• CSQ performance above 80%?

  Yes

  No

  N/A

• Mystery Shopper above 80%?

  Yes

  No

  N/A

Customer Experience Notes

Performance

• Period Reviewed?

• Travel Turnover ahead of monthly run rate?

  Yes

  No

  N/A

• FE Revenue ahead of Monthly run rate?

  Yes

  No

  N/A

• FE margin + 4%W ?

  Yes

  No

  N/A

• Insurance + 37% ?

  Yes

  No

  N/A

• Attachments. +4% ?

  Yes

  No

  N/A

Other Performance actions

• Eg wish list usage, one web usage, email capture.

Standards Front of House

• Windows to Plan?

  Yes

  No

  N/A

• Store Standards. Score out of 10

• Store standards notes (inc pictures)

• Pictures of Store

  Media

Standards back of House

• Health and Safety Compliant?

  Yes

  No

  N/A

• Clean and Decluttered?

  Yes

  No

  N/A

• Product and Reward Board in Place?

  Yes

  No

  N/A

Transformation Continuous Improvement

• Performance board and Dialogue?

  Red

  Amber

  Green

• Coaching and Observations?

  Red

  Amber

  Green

• Admin Process & WOW?

  Red

  Amber

  Green

• DILO &WILO in place?

  Red

  Amber

  Green

• LSG / Social Media in place with clear plans?

  Red

  Amber

  Green

• Workforce Management System (IEX) used?

  Yes

  No

  N/A

Other actions

RBM support needed?

RBM commentary

• Manager Signature

  Sign

• RBM Signature

  Sign