Information
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Hotel Name
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Conducted on
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Prepared by
Team Cared
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Are all of the team well presented, in clean uniform with a name badge?
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Did the team make good eye contact, smile & wish customers a pleasant stay?
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If there is a queue, did the team acknowledge waiting customers?
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Did a 10@10 and afternoon huddle occur and where they inline with standard inc a job of the day / focus?
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Did we say goodbye and ask how was your stay?
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Can the Receptionist to locate and talk through the Customer First Guide?
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Select 2 differing category complaints from the Customer First Guide and ask the Receptionist for example resolutions. Was the answer in line with the matrix?
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Is the outside of the Hotel including carpark clean with no litter and empty bins?
Well Maintained
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Are all lights in public areas fully working and in good repair?
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Are all carpets in public areas clean and in good repair, if not has a job been logged by HM?
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Well Maintained, Check the following items in 5 rooms: 1 point where all item in each room working. E.G 5 heaters all working is 1 point. ( Heaters / Shower Head / TV / Lights )<br>
One Team Clean
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Can the Room Checker provide a copy of the Departure Map to Success cards?
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Can the Room Checker demonstrate a room check following the 8 steps, in order in a room?
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Does the room smell pleasant upon entering the room?
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Is RFT tracker available for the month and fully complete?
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Can HM/Supervisor talk through RFT tracker and actions?
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Are room checks fully completed for the month?
Right People, Right Place, Right Time
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Are all Rotas on display those that have been printed from Fourth ?
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Are there 3 weeks of rotas available on the People System?
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Do the rotas reflect the Payroll forecast target sheets?
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Has the current week’s payroll been closed daily (allow for HM day’s off)?
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Are the rooms cleaned today level loaded across all HK Team Members (check task sheets)?
Additional Notes
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HM Signature
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DM Signature
