Store HR Visit Guide

• Store

  Select Canton Charleston Effingham Joliet Colorado Joliet Rock Creek Lake in the Hills Mundelein Naperville Niles Quincy

  • Canton
  • Charleston
  • Effingham
  • Joliet Colorado
  • Joliet Rock Creek
  • Lake in the Hills
  • Mundelein
  • Naperville
  • Niles
  • Quincy

• Date of HR Visit

  Date

• Name of Leader on Duty

Office Time

• Audit pay periods: store is submitting timecards on time with minimal to no missed punches

  Yes

  No

  N/A

• The store has a set routine and process to consistently facilitate weekly performance coaching and improvement conversations to help employees improve upon GTI Behaviors

  Yes

  No

  N/A

• Managers know their Turnover numbers and can speak to the Why's behind each turn

  Yes

  No

  N/A

• Review turnover: LM v. LY and 3 month trend

Staffing

• The store is adequately staffed / staffed to HCP

  Yes

  No

  N/A

Scheduling

• Work schedules are generated and posted two weeks out

  Yes

  No

  N/A

• Full time associates are scheduled for a minimum of 30 hours

  Yes

  No

  N/A

• All active associates have reported hours in the last pay period

  Yes

  No

  N/A

• Management is proactively managing and pre-planning PTO for the year

  Yes

  No

  N/A

Performance

• Who are your Developing employees?

• Developing employees are being provided with the adequate coaching, support, and additional training that they need to be successful (review documentation in EE folders)

  Yes

  No

  N/A

• Who are your Transformative employees?

Front of House

• There is an actively engaged and present LOD providing coaching, customer service support, and recognition

  Yes

  No

  N/A

• There is a selling culture in the store and all work areas and functions contribute

  Yes

  No

  N/A

• Front of house areas are clean and merchandised to RISE standards

  Yes

  No

  N/A

• All associates are dressed in accordance with company dress code standards

  Yes

  No

  N/A

Back of House

• Back of house areas are clean and debris free

  Yes

  No

  N/A

• Communication and bulletin boards are properly displayed, updated, and maintained

  Yes

  No

  N/A

• The most updated versions of the store's compliance/labor posters are displayed

  Yes

  No

  N/A

• Employee Hotline (EthicsPoint) poster is displayed in a conspicuous location

  Yes

  No

  N/A

Leaders

• Leaders can share stories of recognizing GTI Behaviors

  Yes

  No

  N/A

• Leaders can share stories of great customer interactions

  Yes

  No

  N/A

• Leaders can explain meal and break guidelines and it is clear the store is following guidelines

  Yes

  No

  N/A

Engagement

• When was the last Engagement Committee meeting

  Date

• Does the store have planned events for holidays/birthdays/anniversaries/etc.

  Yes

  No

  N/A

• Ask 2 Supervisors how they feel about working at their store

  Amazing

  Good

  So-so

  Not great

• Ask 3-5 PCS how they feel about working at their store

  Amazing

  Good

  So-so

  Not great

• New hires are receiving a quality onboarding and training experience (Check in with two recent hires to inquire about their on boarding and training experience and solicit feedback)

  Yes

  No

  N/A

• In conversations with stylists, determine where some of our top performers are coming from (industry, work background, company).

• Which Circle of Excellence Achievers were working during the visit? Take time to recognize them for their contributions, achievements, and hard work.

• Visit Wins

• Visit Opportunity Areas

• Actions to take

• Action Plan Due to RHRM on:

  Date

• Follow Up Call Scheduled For:

  Date