Information
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Store
- Canton
- Charleston
- Effingham
- Joliet Colorado
- Joliet Rock Creek
- Lake in the Hills
- Mundelein
- Naperville
- Niles
- Quincy
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Date of HR Visit
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Name of Leader on Duty
Visit Checklist
Office Time
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Audit pay periods: store is submitting timecards on time with minimal to no missed punches
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The store has a set routine and process to consistently facilitate weekly performance coaching and improvement conversations to help employees improve upon GTI Behaviors
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Managers know their Turnover numbers and can speak to the Why's behind each turn
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Review turnover: LM v. LY and 3 month trend
Staffing
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The store is adequately staffed / staffed to HCP
Scheduling
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Work schedules are generated and posted two weeks out
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Full time associates are scheduled for a minimum of 30 hours
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All active associates have reported hours in the last pay period
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Management is proactively managing and pre-planning PTO for the year
Performance
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Who are your Developing employees?
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Developing employees are being provided with the adequate coaching, support, and additional training that they need to be successful (review documentation in EE folders)
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Who are your Transformative employees?
Front of House
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There is an actively engaged and present LOD providing coaching, customer service support, and recognition
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There is a selling culture in the store and all work areas and functions contribute
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Front of house areas are clean and merchandised to RISE standards
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All associates are dressed in accordance with company dress code standards
Back of House
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Back of house areas are clean and debris free
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Communication and bulletin boards are properly displayed, updated, and maintained
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The most updated versions of the store's compliance/labor posters are displayed
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Employee Hotline (EthicsPoint) poster is displayed in a conspicuous location
Leaders
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Leaders can share stories of recognizing GTI Behaviors
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Leaders can share stories of great customer interactions
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Leaders can explain meal and break guidelines and it is clear the store is following guidelines
Engagement
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When was the last Engagement Committee meeting
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Does the store have planned events for holidays/birthdays/anniversaries/etc.
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Ask 2 Supervisors how they feel about working at their store
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Ask 3-5 PCS how they feel about working at their store
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New hires are receiving a quality onboarding and training experience (Check in with two recent hires to inquire about their on boarding and training experience and solicit feedback)
Notes
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In conversations with stylists, determine where some of our top performers are coming from (industry, work background, company).
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Which Circle of Excellence Achievers were working during the visit? Take time to recognize them for their contributions, achievements, and hard work.
Recap
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Visit Wins
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Visit Opportunity Areas
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Actions to take
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Action Plan Due to RHRM on:
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Follow Up Call Scheduled For: