Title Page

  • Visit title

  • Branch name

  • Branch Number

  • Store Managers Name

  • Conducted on

  • Visit completed by(HOR, NSM, AM)

  • Team present on day of visit

Branch Presentation:External

  • Exterior signage fully working( shutters clean and free from dust)

  • Front of house, exterior windows clean

  • External flooring/approach clean

  • Window backs clean and all lighting in working order

  • Jewellery windows displayed in line with VM guidelines

  • Jewellery displays full clean priced and ticketed and product free from marks

  • Watch windows displayed in line with VM guidelines

  • Watches displays full clean priced and ticketed and product free from marks

  • POS & trading messages displayed the correct locations as per guidelines

  • Window displays to your planogram(store layout)

Branch Presentation: Internal

  • Interior signage fully working and clean?

  • Counter glass/mirrors clean, and dust free?

  • Work tops free from clutter, floors clean, and dust free?

  • Carpets vacuumed and floor clean and dust free

  • Watch counters displayed in line with VM guidelines?

  • Watch displays full, clean, priced and ticketed with no marks on product

  • Jewellery counters displayed in line with VM guidelines?

  • Jewellery displays full, clean, priced and ticketed with no marks on product?

  • POS & trading message displayed in the correct locations as per guidelines with the correct duratrans and product messages on Goldsmiths brand, watch brands and Goldsmiths services?

  • Counter displayed to your planogram (review layout with manager)

  • Customer experience area, clean & tidy

  • Is the customer service area set up to serve the correct range of drinks?

  • Is the customer service area set up to be efficient to serve multiple clients in busy periods?

  • Opening times, refund policy, WEE policy, and Hallmark Act displayed in store ?

High Value Storage

  • High value overstock stored in line with the stock care charter ( boxes should all be ticketed and stored with guarantees attached)

  • Random check 3 watches to find the correct box, instructions and guarantee.

  • Check approval stock in relevant

  • Reserve stock including Watch Shop; Click & Collect; Reserve & Collect - bagged, priced and organised?

  • Profile v stock - Identify volume excess and take appropriate action

Back Of House

  • Staffroom, toilet to an external customer standard. Cleaning schedule in place and all areas fresh & clutter free?

  • Are lockers available for all staff and locked and correctly used?

  • Storage areas/box room organised and accessible ladders available for high shelves?

  • Workbench clean, tidy, with the correct tools - Screwdrivers all bladed and a full set of necessary tools available?

  • Office clean, organised in line with company guidelines?

  • Ask a team member to find a maximum of 2 repairs and check overdue report.<br>Ask the manager for an outstanding repair report

  • Company Vision, Values and Pillars displayed?

  • Can the team communicate clearly their understanding of the vision and values and explains what they mean to them?

Security

  • Security leads on watches in line with audit - one lead per watch, if no leads available remove stock from display

  • Window backs double locked/ All locks working and locked - If not, has this been reported?

  • Security notices displayed?

  • Security rules being adhered to by all staff?

  • Sales assistant's keys attached to person or locked away when not in use?

  • Safe locked (keys stored)

  • CCTV working?

  • HVC physically completed weekly?

  • Search policy log up to date/visitors log - review log against schedule

Health and Safety

  • Fire extinguisher accessible?

  • Fire exits clear & whole team aware of evacuation processs?

  • Buffer - Goggles/masks/gloves/trained users only?

  • First aid- team aware of action to take?

  • H&S Manual accessible and poster on display; team aware of accident reporting procedures?

  • First Aid box (complete and in date and accessible)

People

  • Dress code in line with company standard.(10 marks)

  • Evidence of Daily Briefing taking place including key communications being shared with team. (10 marks)<br><br>- NSM/AM dats<br>- AurumNet Daily Comms and Latest News<br>- Communication emails<br>

  • Are daily briefs communicated to all shifts?

  • Are daily team briefs bring stored for review?

  • Notice boards to plan including Target boards up to date, focus boards, personal sales boards and Incentives relevant etc.

  • Is there correct Rotas in place demonstrating commercial set up using footfall data (if available)and ideal balance of key time and full time team members?

Standards of Excellence

  • Standard of Excellence reviewed?

  • Summary comments and managers actions

  • Shift managers signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.