GS store visit report

• Visit title

• Branch name

• Branch Number

• Store Managers Name

• Conducted on

  Date

• Visit completed by(HOR, NSM, AM)

• Team present on day of visit

Branch Presentation:External

• Exterior signage fully working( shutters clean and free from dust)

  Yes

  No

  N/A

• Front of house, exterior windows clean

  Yes

  No

  N/A

• External flooring/approach clean

  Yes

  No

  N/A

• Window backs clean and all lighting in working order

  Yes

  No

  N/A

• Jewellery windows displayed in line with VM guidelines

  Yes

  No

  N/A

• Jewellery displays full clean priced and ticketed and product free from marks

  Yes

  No

  N/A

• Watch windows displayed in line with VM guidelines

  Yes

  No

  N/A

• Watches displays full clean priced and ticketed and product free from marks

  Yes

  No

  N/A

• POS & trading messages displayed the correct locations as per guidelines

  Yes

  No

  N/A

• Window displays to your planogram(store layout)

  Yes

  No

  N/A

Branch Presentation: Internal

• Interior signage fully working and clean?

  Yes

  No

  N/A

• Counter glass/mirrors clean, and dust free?

  Yes

  No

  N/A

• Work tops free from clutter, floors clean, and dust free?

  Yes

  No

  N/A

• Carpets vacuumed and floor clean and dust free

  Yes

  No

  N/A

• Watch counters displayed in line with VM guidelines?

  Yes

  No

  N/A

• Watch displays full, clean, priced and ticketed with no marks on product

  Yes

  No

  N/A

• Jewellery counters displayed in line with VM guidelines?

  Yes

  No

  N/A

• Jewellery displays full, clean, priced and ticketed with no marks on product?

  Yes

  No

  N/A

• POS & trading message displayed in the correct locations as per guidelines with the correct duratrans and product messages on Goldsmiths brand, watch brands and Goldsmiths services?

  Yes

  No

  N/A

• Counter displayed to your planogram (review layout with manager)

  Yes

  No

  N/A

• Customer experience area, clean & tidy

  Yes

  No

  N/A

• Is the customer service area set up to serve the correct range of drinks?

  Yes

  No

  N/A

• Is the customer service area set up to be efficient to serve multiple clients in busy periods?

  Yes

  No

  N/A

• Opening times, refund policy, WEE policy, and Hallmark Act displayed in store ?

  Yes

  No

  N/A

High Value Storage

• High value overstock stored in line with the stock care charter ( boxes should all be ticketed and stored with guarantees attached)

  Yes

  No

  N/A

• Random check 3 watches to find the correct box, instructions and guarantee.

  Yes

  No

  N/A

• Check approval stock in relevant

  Yes

  No

  N/A

• Reserve stock including Watch Shop; Click & Collect; Reserve & Collect - bagged, priced and organised?

  Yes

  No

  N/A

• Profile v stock - Identify volume excess and take appropriate action

  Yes

  No

  N/A

Back Of House

• Staffroom, toilet to an external customer standard. Cleaning schedule in place and all areas fresh & clutter free?

  Yes

  No

  N/A

• Are lockers available for all staff and locked and correctly used?

  Yes

  No

  N/A

• Storage areas/box room organised and accessible ladders available for high shelves?

  Yes

  No

  N/A

• Workbench clean, tidy, with the correct tools - Screwdrivers all bladed and a full set of necessary tools available?

  Yes

  No

  N/A

• Office clean, organised in line with company guidelines?

  Yes

  No

  N/A

• Ask a team member to find a maximum of 2 repairs and check overdue report.<br>Ask the manager for an outstanding repair report

  Yes

  No

  N/A

• Company Vision, Values and Pillars displayed?

  Yes

  No

  N/A

• Can the team communicate clearly their understanding of the vision and values and explains what they mean to them?

  Yes

  No

  N/A

Security

• Security leads on watches in line with audit - one lead per watch, if no leads available remove stock from display

  Yes

  No

  N/A

• Window backs double locked/ All locks working and locked - If not, has this been reported?

  Yes

  No

  N/A

• Security notices displayed?

  Yes

  No

  N/A

• Security rules being adhered to by all staff?

  Yes

  No

  N/A

• Sales assistant's keys attached to person or locked away when not in use?

  Yes

  No

  N/A

• Safe locked (keys stored)

  Yes

  No

  N/A

• CCTV working?

  Yes

  No

  N/A

• HVC physically completed weekly?

  Yes

  No

  N/A

• Search policy log up to date/visitors log - review log against schedule

  Yes

  No

  N/A

Health and Safety

• Fire extinguisher accessible?

  Yes

  No

  N/A

• Fire exits clear & whole team aware of evacuation processs?

  Yes

  No

  N/A

• Buffer - Goggles/masks/gloves/trained users only?

  Yes

  No

  N/A

• First aid- team aware of action to take?

  Yes

  No

  N/A

• H&S Manual accessible and poster on display; team aware of accident reporting procedures?

  Yes

  No

  N/A

• First Aid box (complete and in date and accessible)

  Yes

  No

  N/A

People

• Dress code in line with company standard.(10 marks)

  Dress code exemplary

  Company standard

  Below standard

  n/a

• Evidence of Daily Briefing taking place including key communications being shared with team. (10 marks)<br><br>- NSM/AM dats<br>- AurumNet Daily Comms and Latest News<br>- Communication emails<br>

  Best Practice

  Min Standard

  No

• Are daily briefs communicated to all shifts?

  Yes

  No

  N/A

• Are daily team briefs bring stored for review?

  Yes

  No

  N/A

• Notice boards to plan including Target boards up to date, focus boards, personal sales boards and Incentives relevant etc.

  Best Practice

  Min Standard

  No

• Is there correct Rotas in place demonstrating commercial set up using footfall data (if available)and ideal balance of key time and full time team members?

  Yes

  No

  N/A

Standards of Excellence

• Standard of Excellence reviewed?

  Yes

  No

  N/A

• Summary comments and managers actions

• Shift managers signature

  Sign