GS Store Standards Report

• Visit title

• Branch name

• Branch Number

• Store Managers Name

• Conducted on

  Date

• Visit completed by(HOR, NSM, AM, BM)

• Team present on day of visit

WEEKLY

Branch Presentation:External

• Exterior signage fully working( shutters clean and free from dust)

  Yes

  No

  N/A

• Front of house, exterior windows clean inside and out

  Yes

  No

  N/A

• External flooring/approach clean

  Yes

  No

  N/A

• Window backs clean and all lighting in working order

  Yes

  No

  N/A

• Jewellery windows displayed in line with VM guidelines. And are all displays full, clean, priced and product free from marks?

  Yes

  No

  N/A

• Watch windows displayed in line with VM guidelines and are all displays full clean and ticketed and products free from marks?

  Yes

  No

  N/A

• POS & trading messages displayed the correct locations as per guidelines

  Yes

  No

  N/A

• Window displays to your planogram(store layout)

  Yes

  No

  N/A

Branch Presentation: Internal

• Interior signage fully working and clean?

  Yes

  No

  N/A

• Counter glass/mirrors clean, and dust free?

  Yes

  No

  N/A

• Work tops free from clutter, floors clean and vacuumed, and dust free?

  Yes

  No

  N/A

• Watch counters displayed in line with VM guidelines and full, clean, priced and ticketed with no marks on product?

  Yes

  No

  N/A

• Jewellery counters displayed in line with VM guidelines and full, clean, priced and ticketed with no marks on product?

  Yes

  No

  N/A

• POS & trading message displayed in the correct locations as per guidelines with the correct duratrans and product messages on Goldsmiths brand, watch brands and Goldsmiths services?

  Yes

  No

  N/A

• Counter displayed to your planogram (review layout with manager)

  Yes

  No

  N/A

• Customer experience area, clean & tidy and set up to serve the correct range of drinks?

  Yes

  No

  N/A

• Opening times, refund policy, WEE policy, and Hallmark Act displayed in store ?

  Yes

  No

  N/A

Back Of House

• Staffroom, toilet to an external customer standard. Cleaning schedule in place and all areas fresh & clutter free?

  Yes

  No

  N/A

• Are lockers available for all staff and locked and correctly used?

  Yes

  No

  N/A

• Storage areas/box room organised and accessible ladders available for high shelves?

  Yes

  No

  N/A

• Workbench clean, tidy, with the correct tools - Screwdrivers all bladed and a full set of necessary tools available?

  Yes

  No

  N/A

• Office clean, organised in line with company guidelines?

  Yes

  No

  N/A

• Company Vision, Values and Pillars displayed and can the team communicate clearly their understanding of the vision and values and what it means to them?

  Yes

  No

  N/A

Weekly Operations

• Have watch unit counts been carried out and are they correct?

  Yes

  No

  N/A

• High value overstock stored in line with the stock care charter ( boxes should all be ticketed and stored with guarantees attached)

  Yes

  No

  N/A

• Reserved checked and all excess stock out on display?

  Yes

  No

  N/A

• Security leads on watches in line with audit - one lead per watch, if no leads available remove stock from display

  Yes

  No

  N/A

• Window backs double locked/ All locks working and locked - If not, has this been reported?

  Yes

  No

  N/A

• Security rules being adhered to by all staff?

  Yes

  No

  N/A

• Safe locked (keys stored)

  Yes

  No

  N/A

• HVC physically completed weekly within 7 days, and not over with management checks recorded and counter signed?

  Yes

  No

  N/A

• Search policy log up to date/visitors log - review log against schedule

  Yes

  No

  N/A

People

• Dress code in line with company standard.<br>-Exemplary 5 marks<br>-Company standard 2 marks<br>-Below standard zero marks<br>

  Dress code exemplary

  Company standard

  Below standard

  n/a

• Evidence of Daily Briefing taking place including key communications being shared with team. (5 marks) and communicated to all shifts?<br>Brief must include:<br>- Staff and store targets<br>- Focus for the day<br>- Training/behaviour focus for the day<br>- NSM/AM updates<br>- AurumNet Daily Comms and Latest News<br><br>-Best practice 5 marks<br>-Company Standard 2 marks<br>-Below Standard zero <br><br>

  Best Practice

  Min Standard

  No

• Notice boards to plan including Target boards up to date, focus boards, personal sales boards and Incentives relevant etc.<br>-Best practice 5 marks <br>-Company Standard 2 marks <br>-Below Standard zero marks

  Best Practice

  Min Standard

  No

• Is there correct Rotas in place demonstrating commercial set up using footfall data (if available)and ideal balance of key time and full time team members?

  Yes

  No

  N/A

MONTHLY

Audit

• Has a deposit and repair PI been carried out monthly and all issues resolved?

  Yes

  No

  N/A

• Has all brands been PI including zero PI's?

  Yes

  No

  N/A

• Check approval stock in relevant

  Yes

  No

  N/A

• Has all right off and or stock repairs been actioned correctly?

  Yes

  No

  N/A

• Random check on 5 watches to check for damage, correct ticketing and do they have the correct box, instructions and guarantee?

  Yes

  No

  N/A

Security

• Security notices displayed?

  Yes

  No

  N/A

• CCTV working and is the clock set to the right time?

  Yes

  No

  N/A

Health and Safety

• Fire exits clear & whole team aware of evacuation processs?

  Yes

  No

  N/A

• Buffer - Goggles/masks/gloves/trained users only?

  Yes

  No

  N/A

• H&S Manual accessible and poster on display; team aware of accident reporting procedures?

  Yes

  No

  N/A

People

• Are daily team briefs bring stored for review?

  Yes

  No

  N/A

• Is there correct Rotas in place demonstrating commercial set up using footfall data (if available)and ideal balance of key time and full time team members?

  Yes

  No

  N/A

• Team 121's completed monthly with goals set for coming period

  Best Practice

  Min Standard

  No

• Is there a training plan in place for the store and is it up to date to include Academy and lead Swiss brand training up to date to the store plan?

  Yes

  No

  N/A

Summary and Actions

• Shift managers signature

  Sign