Christmas Store Standards Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Branch Presentation External

• Exterior signage fully working(Shutters clean and free from dust)

  Yes

  No

  N/A

• Front of house, exterior windows clean

  Yes

  No

  N/A

• External flooring/approach clean

  Yes

  No

  N/A

• Window backs clean and all lighting in working order

  Yes

  No

  N/A

• Jewellery displays to VM guidelines and all displays clean tickets and tidy

  Yes

  No

  N/A

• Watch window display in line with VM guidelines, full, clean ticketed and tidy

  Yes

  No

  N/A

• POS &stranding messages displayed in the correct locations as per guidelines

  Yes

  No

  N/A

Branch Presentation: Internal

• Interior signage fully working and clean?

  Yes

  No

  N/A

• Counter glass and mirrors clean and free from dust and marks?

  Yes

  No

  N/A

• Work tops, free from clutter and dust free

  Yes

  No

  N/A

• Carpets vacuumed and floors clean and free from dust?

  Yes

  No

  N/A

• Watch counter displays as per VM guidelines, free from dust, clean, ticketed and tidy

  Yes

  No

  N/A

• Jewellery counter displays as per VM guidelines , clean ticketed and tidy?

  Yes

  No

  N/A

• POS & trading messages displayed in the correct locations as per guidelines?

  Yes

  No

  N/A

• Are the opening times, refund policy and hallmark act displayed in store?

  Yes

  No

  N/A

Back Of House

• Staff room, toilet to an external customer standard?

  Yes

  No

  N/A

• Is the storage areas/box room organised and accessible ladders for high shelves?

  Yes

  No

  N/A

• Is the work bench clean tidy and has a full range of tools available?( full range of scree driver blades, push pins tools etc)<br>

  Yes

  No

  N/A

• Is the company vision and values displayed in store?

  Yes

  No

  N/A

• Can the team communicate clearly their understanding of the vision and values and explain what it means to them?

  Yes

  No

  N/A

People

• Dress code in line with company standard

  Yes

  No

  N/A

• Evidence of daily briefing taking place including all communications to all shifts?

  Yes

  No

  N/A

• Notice boards to plan including target boards up to date including focus boards(Hallmark, Pillar 1) personal sales boards and incentives?

  Yes

  No

  N/A

• Is there correct rota's (4 weeks) in place demonstrating commercial set up for maximising trade

  Yes

  No

  N/A

Customer Experience

• Customer experience area, clean & tidy?

  Yes

  No

  N/A

• Is the customer experience area set up to serve the correct range of drinks?

  Yes

  No

  N/A

• Is the customer experience area set up to be efficient to serve multiple clients in busy periods?

  Yes

  No

  N/A

• ACE strut cards holders and POS visible of the sales floor?

  Yes

  No

  N/A

• ACE cards available for use?

  Yes

  No

  N/A

• Latest ACE summary available and has it been actioned?

  Yes

  No

  N/A

• Latest mystery shop report displayed in store?

  Yes

  No

  N/A

• Mystery shopper action plan completed and actioned?

  Yes

  No

  N/A

• Gloves available and in good condition?

  Yes

  No

  N/A

• Presentation trays available and in good condition?

  Yes

  No

  N/A

• Refreshment menu's available on consultation areas?

  Yes

  No

  N/A

• Evidence that customer experience behaviours as per the mystery shop criteria and being using a nod are habitual?

  Yes

  No

  N/A

Leadership At Christmas

• How do the management plan to keep the team inspired and motivated to drive engagement in the Christmas period?

  Yes

  No

  N/A

• Has the management enhanced the operations within the store to make the team more efficient in the seasonal period?

  Yes

  No

  N/A

• Does the manager have a recovery plan to drive under performing product categories this Christmas and is there evidence that this has been communicated to the team and the actions are being taken?

  Yes

  No

  N/A

• How does the manager plan to drive the 'quick wins' at Christmas?<br>-Sterling care on IFC<br>-Email Reciepts<br>-Email data capture<br>-Assisted Selling<br>-Bridal appointments

  Yes

  No

  N/A

• Is the manager demonstrating they have the wow factor to make Christmas a success?

  Yes

  No

  N/A

• Add signature

  Sign