Quarter 3 Store Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• Weekly reviews Complete with actions, observations attached

  Yes

  No

  N/A

• Best review workbooks updated with PDP in place

  Yes

  No

  N/A

• Staff aware of own personal developments

  Yes

  No

  N/A

• Underperformance being managed in team

  Yes

  No

  N/A

• Daily Briefs happening with targets and nps update - check staff knowledge

  Yes

  No

  N/A

• E learning complete for all recent material

  Yes

  No

  N/A

• Rotas done with sufficient cover in place

  Yes

  No

  N/A

• Any vacancies raised

  Yes

  No

  N/A

• Holiday tracker in place

  Yes

  No

  N/A

• Conversation with manager and number 2 around succession and opportunities in team

  Yes

  No

  N/A

Customer

• Nps score

• Nps actions for improvement / consistency

  Yes

  No

  N/A

• Staff knowledgable around open questions and rapport building approaches

  Yes

  No

  N/A

• Software update laptop in use

  Yes

  No

  N/A

• Staff aware of recent "special offers" for customers

  Yes

  No

  N/A

• Weee tent card visible

  Yes

  No

  N/A

Performance

• Manager aware of KPIs MTD

  Yes

  No

  N/A

• Active shop floor management in place during visit

  Yes

  No

  N/A

• Sales tracker in place and being used as a tool

  Yes

  No

  N/A

• Summary of MTD<br>Postpay<br>Prepay<br>Upgrades<br>Insurances<br>HBB/FBB<br>NPS<br>Business sales<br>Trident opt in<br>Row/Compass usage

  Safe

  At Risk

  N/A

• Main sales focus area for team, list actions from team

  Safe

  At Risk

  N/A

• EID compliance level, non compliance being managed

  Safe

  At Risk

  N/A

• Store expert progress update

  Yes

  No

  N/A

• EPBU report £ level and if over £1.00 why and how is it moving forward

  Safe

  At Risk

  N/A

• CRS comfort levels within team

Store Standards & Operations

• Till area tidy and stocked

  Yes

  No

  N/A

• Correct phones and prices on display

  Yes

  No

  N/A

• POS correct and presentable

  Yes

  No

  N/A

• Floor hoovered and mopped

  Yes

  No

  N/A

• Demo/live phones charged and data cleansed

  Yes

  No

  N/A

• Displays dust & fingerprint free

  Yes

  No

  N/A

• Glass units polished

  Yes

  No

  N/A

• Accessories stocked and priced

  Yes

  No

  N/A

• Price list matrix up to date

  Yes

  No

  N/A

• HBB and Ins leaflets to hand

  Yes

  No

  N/A

• Drawers tidy and stocked

  Yes

  No

  N/A

• Back area clean and tidy

  Yes

  No

  N/A

• Comms cabinet locked

  Yes

  No

  N/A

• Loan phones system in place

  Yes

  No

  N/A

• Stock room / safes organised and out of stock lines managed

  Yes

  No

  N/A

• Toilet /kitchen /office clean

  Yes

  No

  N/A

• Risk assessments up to date

  Yes

  No

  N/A

• Fire log book completed

  Yes

  No

  N/A

• Health and safety poster updated

  Yes

  No

  N/A

• Confidential waste collected

  Yes

  No

  N/A

• I confirm I agree with the above detail and that appropriate action will be taken to implement any changes needed

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