Information
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Store Name
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Shop front or concession picture
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Conducted on
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Visited by
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Manager Name
Current KPI Performance
Sales vs LY for LW
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Performance (compare to area/ company)
Sales vs LY for YTD
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Performance (compare to area/ company)
Sales vs Forecast for LW
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Performance (compare to area/ company)
Sales vs Forecast YTD
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Performance (compare to area/ company)
Men's/Women's Mix
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Comments
Conversion
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Performance (rank and compare vs area/ company) for LW
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Performance vs LW
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Year to date
Average basket size (UPT)
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Comments
Payroll Hrs vs Budget
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Wage vs Sales % and cost
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Hrs vs budget
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Comments
People (HR/ Training&Development/Recruitment/Payroll)
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Is recruitment up to date, any vacancies? (RFR/Amaris)
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Have sales team had necessary training? (Induction, stage training/ silver)
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Are H&S training records up to date?
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Management training completed/ needs?
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Absence management up to date (return to works/ sickness/ holiday) CHECK ABSENCE TRACKERS
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Horizon been completed correctly? (check errors report)
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Personnel files correct? CHECK 3 EMPLOYEES
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Man hour planner/rota effective to store needs?
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Any performance issues to be aware of? (Disciplinary/ PIPs)
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Reviews and follow ups up to date?
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Notes/actions
Product/Shopfloor
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Are windows clean and inviting?
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Are mannequins dressed to directive/ styled accordingly?
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Is environment right for customer? ( music/ air con/ lighting)
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Is the Shopfloor clean? (Fitting rooms/floor/fixtures)
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Is red zone/front of store as per directive?
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Is floor/fixture layout strong?
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Is the floor full, right density levels and size availability?
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Are company/store best sellers prominent?
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Is product presentation and standards to a high standard?
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Is size stickering to a high standard?
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Are footwear and accessories VM strong and commercial?
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Has category performance been analysed and floor VM accordingly?
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Are internal mannequins used effectively and dressed to high standard? (See and buy)
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Is till point organised and clean/tidy? (Carrier bags/stationary)
Service
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Is there presence at front/entrance?
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Are all zones covered effectively?
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Are customers being approached/acknowledged? And are buying signals identified?
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Are all customers seen into the fitting rooms?
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Is fitting room service strong?
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Is returns policy displayed on the till?
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Is till service to a high standard?
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Are they collating sign ups? (current %) and are they present at the till?
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Is service window being adhered too?
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Notes/ Actions
Operations
Stockroom
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Any odd shoes?
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Is the stockroom tidy and organised?
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Are all recalls up to date?
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Are deliveries being processed correctly and efficiently?
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Faulty stock managed correctly?
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S reads being completed?
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Any SNO and is the store managing it correctly?
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Replenishment being managed effectively? (Backward stocking up/ gap filling)
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Notes/ Actions
Retail Operations
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Office tidy and organised and door locked?
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Daily/weekly checklist used?
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4 weeks rotas completed?
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Sonic planner/tasks up to date?
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Management communication - diary/handover/ conf call notes
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Notice boards up to date?
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Are team briefs beng conducted?
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Zoning plans being used effectively?
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Trade meetings/manager meetings taking place weekly?
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Are store walks being completed and thoroughly?
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Any maintenance issues? Actions/ follow up
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Are team dressed as per dress code and representing the brand?
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Notes/ Actions
Loss Prevention
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Safe checked and safe log up to date?
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Banking process being conducted correctly - refunds checked/ discrepancies logged/ discounts/ banking double signed/ petty cash?
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Does the tagging system work? And is log being used and completed?
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Are fitting rooms being controlled and checked?
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Are tag checks completed daily?
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Is rubbish being checked my management?
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Are staff searches being carried out correctly?
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Are the tills free of alert signals and exposure?
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Are staff using lockers?
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Are visitors and staff signing in?
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Have locker searches been completed weekly?
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Notes/ Actions
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Health & Safety
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Has monthly H&S sonic check been completed and actions followed up?
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Is the shop floor free from hazards?
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Are fire exits clear and no combustibles stored?
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As weekly H&S and fire checks being completed?
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Have accidents and incidents been reported via sonic?
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Notes/ Actions
Marketing
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Is the store association/shopping centre website up to date? (Imagery/opening hrs/promos etc)
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Did SM attend last centre/host store/association meeting? ( review notes and discuss opportunities)
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Does the store manager have contact with host store/centre/association?
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What store/local events are planned or can be planned? (Review and discuss)
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Is the store manager in tune with local market? (Activities, events, competitors, new stores, university etc)
Summary of Visit
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Managers actions and time frames
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Area Manager Summary
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Manager Signature
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Area Manager Signature