Officeworks Area Manager SSBM Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Review the Stores Profit and Loss reports prior to the visit

• Review store sales to budget for the month, previous quarter vs. last year

• Review agreed actions from previous visits and completion of tasks

• Prepare store specific information to be discussed with SBM and SLT

• Make note of any service milestones, achievements or other items you would like to recognise/praise the store team

• Review the Stores Profit and Loss Reports prior to the visit. Are there any opportunities from the P&L that would increase the stores overall profit . Please note these to discuss with SBM on your visit.

• Is store performing positivel financially compared to last year Sales<br><br>

  Yes

  No

  N/A

• Is the stores gross profit above last year Gross Profit %<br><br>

  Yes

  No

  N/A

• Is the Store Margin above LY and the State average . If Not why not and what are the root causes of this performance ?<br>

  Yes

  No

  N/A

• Is the stores Transactions above the LY and above the state average? If not what is the root cause for the performance? <br>

  Yes

  No

  N/A

• Is the Labour % to Sales in line which best practice of 9.5%? If the store has overspent in the last month what actions are in place to bring payrol back into line ?

  Yes

  No

  N/A

• Is the stores Unit sold above LY and the state average ? If not why not and what is the root cause of the performance? <br>

  Yes

  No

  N/A

• Is the store Gap Buster result above 75% . If not what are the opportunities from the last results?

  Yes

  No

  N/A

• Did the store complete a stock take in the last month or quarter<br>What was the stocktake variance

  Yes

  No

  N/A

• Is the stores great service score above 8.4 If not what is the opportunity for the store?

  Yes

  No

  N/A

• What is the stores Product insuance penetration? how does this compare to the 15% target ?

  Yes

  No

  N/A

• Review and Document Category performance . Are Margin generating sections above company benchmarks? list the opportunities ready to discuss with SBM and Team Members <br>

  Yes

  No

  N/A

• Please call the SBM to notify of your visit and some of the key actions along with any other points the Manager wishes to cover. ( There is no weighting to the question please click YES to continue)

  Yes

  No

  N/A

• Car park and gardens clear of rubbish and well maintained?

  Yes

  No

  N/A

• Officeworks Sign clean and in good order, no vandalism or graffitti

  Yes

  No

  N/A

• External paint work in good condition, not faded and no vandalism/graffiti on walls fences etc

  Yes

  No

  N/A

• Store signage, fascia's, walls free of cobwebs and dirt and grime

  Yes

  No

  N/A

• Are the out side A frames showing the correct material along with the outside posters? <br>

  Yes

  No

  N/A

• Windows and glass clean and no unauthorised signage cluttering the view into the store

  Yes

  No

  N/A

• Does the store look presentable from the outside looking in. Please attach photo of the store.

  Yes

  No

  N/A

• Is the Air lock showing the correct catalogues that are dated? Is there any information on the notice board that should not be there?

  Yes

  No

  N/A

• is the store showing the current catalogue and are the holders full?

  Yes

  No

  N/A

• Is the cartridge recycle bin clean and tidy?

  Yes

  No

  N/A

• Is there a front greeter welcoming customers into the store and determing customer needs?

  Yes

  No

  N/A

• Does the store follow the Officeworks customer service standards<br>(Warm Welcome, acknowledge all customers?) and determine customers needs?

  Yes

  No

  N/A

• Is the store overall appearance from front looking in look full and inviting?

  Yes

  No

  N/A

• Are the Team members " Playing In Position" and not all at the front of the store?

  Yes

  No

  N/A

• Interior walls, skirting boards, doors clean and dust free.

  Yes

  No

  N/A

• Are the floors looking clean. Please note any issues with flooring such as Strip and seal required.

  Yes

  No

  N/A

• Are all waste bins clean,emptied regularly and out of site

  Yes

  No

  N/A

• Glass and windows internally clean

  Yes

  No

  N/A

• Air-conditioning and heating working creating a comfortable in store environment

  Yes

  No

  N/A

• Is the ticketing inline with OW standards?

  Yes

  No

  N/A

Print and Copy Area

• Is the print and copy Area free of clutter and all correct point of sale displayed?

  Yes

  No

  N/A

• Is behind the counter free of clutter and safe for all Team Members?

  Yes

  No

  N/A

• Is the all the printers in working order? Please list any issues with equipment and mark NO .

  Yes

  No

  N/A

STATIONARY

• Is the Department in stock and Full?

  Yes

  No

  N/A

• Is the pen stand full of stock? <br>

  Yes

  No

  N/A

• Is the Department stock presentation faced up and recovered ready for trade?<br>

  Yes

  No

  N/A

• is the OOS blue card process completed ? How many gaps are there in department?

  Yes

  No

  N/A

• Have all range reviews and Plano updates been completed?

  Yes

  No

  N/A

• Is the overhead stock holding managed and labelled correctly?

  Yes

  No

  N/A

• Has the ENF process been completed as per guidelines?

  Yes

  No

  N/A

• Is the Department dust and rubbish free?

  Yes

  No

  N/A

• Are the clip strip and side stacks ticketed, Neat and to standard?

  Yes

  No

  N/A

• Is the any Broken signage , Perpex etc....?

  Yes

  No

  N/A

TECHNOLOGY.

• Is the TECH display full and showing the correct stock? <br>

  Yes

  No

  N/A

• Is the PLC actioned weekly? <br>

  Yes

  No

  N/A

• Are all computers and tech items turned on? <br>

  Yes

  No

  N/A

• Are all the promo floor layout completed . If not why not and what actions are in place to have these completed? Is this an out of stock issue if so what actions have been taken to address?

  Yes

  No

  N/A

• Is there Merchandise protected as per the guidelines?

  Yes

  No

  N/A

Aisles ( Walk all Aisles to determine correct responces)

• Has the Promo floor plan been actioned ( Ask SLT to discuss the process and the stock issues)

  Yes

  No

  N/A

• Is all stock front facing and tidy from a customers perspective?

  Yes

  No

  N/A

• Are all the shelves clean and dust free?

  Yes

  No

  N/A

• Are the blue tickets visible across the Aisles has the OOS been completed?

  Yes

  No

  N/A

• Are all tickets in Asile correct and to company standards.?

  Yes

  No

  N/A

• Is the Department Stock presentation faced up and recovered ready for trade?<br>

  Yes

  No

  N/A

• Are Dump bins clean and tidy and free of graffitti?

  Yes

  No

  N/A

• Are clipstrips and side stacks ticketed , Neat and to standard.

  Yes

  No

  N/A

• Do the pallet stacks tell a story and are they full?

  Yes

  No

  N/A

• Please review sidekicks and Aisle Ends . Are they to Planogram for the store?

  Yes

  No

  N/A

• Are all displays avalible and on show?

  Yes

  No

  N/A

• Have all the range reviews and Plano updates been completed? ( Please add pictures)

  Yes

  No

  N/A

• Is the overheads stock holdings managed and labelled correctly?

  Yes

  No

  N/A

• Is there any broken direction Signage , Perspex etc..?

  Yes

  No

• is the ENF process been completed ( How many Gaps are in department)

  Yes

  No

  N/A

• SLT's understanding of Sales , Margin and department split? Please quiz team on stores performance.

  Yes

  No

  N/A

Funrniture ( Where stores have floor furniture)

• Is the furniture set to the correct planogram and are all items correctly ticketed? Please add photo of furniture dispay.

  Yes

  No

  N/A

• Is Funiture clean and dust free?

  Yes

  No

  N/A

• Is the furniture shelves fully stacked and neatly put away?

  Yes

  No

  N/A

• Is all the pricing correct and to company standards?

  Yes

  No

  N/A

Cash registers

• Are all cash registers working and are they clean with correct point of sale material?<br>

  Yes

  No

  N/A

• Is the Implulse Lane shelves full and ticketed to the company standards?

  Yes

  No

  N/A

• Is the store tracking above the mobile POS transactions?

  Yes

  No

  N/A

• Is the store using the mobile POS unit for customers paying by EFTPOS?

  Yes

  No

  N/A

Recieving Area .

• Is the back storage Area clean and tidy and free of any hazards?

  Yes

  No

  N/A

• Have RLO's been completed in the last 30 days?

  Yes

  No

  N/A

• Is the Click and collect area labeleled and is there any click and collect over 90 days?

  Yes

  No

  N/A

SERVICE

• Are the team members actioning Click and collect in 2 hours? Please review click and collect report.

  Yes

  No

  N/A

• Are the team members aware of all service offers . E.G insurance , Extra cover ( Please quiz the Team Members)

  Yes

  No

  N/A

• Are all Service Brochures mechandised correctly and are visual to the customer?

  Yes

  No

  N/A

• What Targets have beeen set for the store for extra services ? E.G Extra Cover?

  Yes

  No

  N/A

• Is Coffee, tea and milk provided for our customers?

  Yes

  No

  N/A

• Water cooler full with fresh water and disposal cups are available

  Yes

  No

  N/A

• Customer toilets are clean, mopped regularly, deodorised and lock on doors working. <br>Sanitary bin, deodoriser and toilet brush in toilets

  Yes

  No

  N/A

• Is there any non approved promotional material displayed. <br>All walls/counters must be free of unauthorised advertising or promotional material other than ADS approved.<br>

  Yes

  No

• Is all the wall signage displayed in authorised frames, no posters on walls

  Yes

  No

  N/A

• is the SBM and all team members wearing the correct uniform including name tags?

  Yes

  No

  N/A

• All staff to be well groomed, uniforms clean as set out in the company guidelines?

  Yes

  No

  N/A

• Review staff turnover/absenteeism/annual leave numbers. Are they at an acceptable level and managed<br>Leave liability 6 weeks maximum<br>Absenteeism below 2% 0f worked hours

  Yes

  No

  N/A

• Is the managers office set up to company standards? Please include a photo. <br><br>

  Yes

  No

  N/A

• Is the store set up with all the correct filling? <br>

  Yes

  No

  N/A

• Does the store have a current roster displayed that is at least two weeks ahead?

  Yes

  No

  N/A

• Has the manager completed NIL stock and stock in transit (SIT) reports within the last 7 days . If not mark this section as a NO.

  Yes

  No

  N/A

• Are there any recruitment needs for the store? Please list and what actions are taking place to recruit.

  Yes

  No

• Lunchroom clean, floors ,walls, ceilings and lighting operational<br>(Heating and cooling provided)

  Yes

  No

  N/A

• Is the lunch room clean and Tidy?

  Yes

  No

  N/A

• Toilets clean and stocked

  Yes

  No

  N/A

• Your Call Poster and Safety Posters displayed in the office and staff amenities/Lunchroom

  Yes

  No

  N/A

• Emergency evacuation plan documented and displayed. All team members trained and fully aware of the stores evacuation points. <br>(Ask 3 team members of where the evacuation points are in the store and report result)

  Yes

  No

  N/A

• Has the store had any injuries or LTI's since last review if so are they being managed correctly with measures in place to prevent injuries occurring.

  Yes

  No

• Are all the ladders and safty equipment in working order. Are the team using best practices?

  Yes

  No

  N/A

• First Aid Office and fire warden on site and current certificate on file

  Yes

  No

  N/A

• Has a safety meeting been conducted in the last month with minutes?

  Yes

  No

  N/A

• Is the store achieving a GSS of 8.4 or more?

  Yes

  No

  N/A

• Review last Gap Buster. Has a minimum of 75% been achieved? Please list opportunities and discuss with SBM. <br>

  Yes

  No

  N/A

SBM required actions:

• Add a required action

Action Point

• Please outline action required

• Please give due date for action:

  Date

• Please provide a summary of visit:

• Next Planned Visit

  Date