Title Page
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Document No.
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BRAND :
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STORE:
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Conducted on
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Author : Mohamed Khalawy - Prepared by
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Location
STANDARDS
Approaching the store :
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SD 1 - Windows and facia:
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You are looking to see clean windows free of dirt and tape.The facia clean and undamaged, all bulbs operational .
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SD 2 - Alshaya logo and opening hours :
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Check that the correct Alshaya logo is in use, ( where applicable ) and that the opening hours signage is correct and in good condition.
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SD 3 - Authorized show material in window and front of store:
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Use the SP guide to check correct pos in use in window and any requirement from moh re signage they provide.( where applicable).
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SD 4 - Baskets:
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Do we have sufficient number of baskets for customers, do they have trays in each and free of litter and dirt VISIBLE and LOCATION.
Internal physical standards :
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SD 5 - Sales floor :
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Look at the shopfloor tiles,are any cracked /broken,if there are floor sockets are the covers in good condition . Is the floor clean.
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SD 6 - Walls :
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Check all shop floor walls for damage and dirt marks.
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SD 7 - Lights :
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Check all the ceiling lights , pharmacy back wall, cosmetic and skincare units. Then check the warehouse and office areas.
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SD 8 - Shelves, ( including strip edging) :
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Inspect shop floor shelving/edging checking for damages and dirt.
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SD 9 - Impulse units :
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Are they in good condition and free of dirt.
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SD 10 - Gondola Ends :
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Check the shelves, edging and POS frames and skirts for dirt and damage.
Promotional compliance check :
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SD 11 - GE s ( inc mid run gondola ) :
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Check for correct show material and product availability on all GE promotional locations .
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SD 12 - Value stacks :
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Check for bin show material (and use of tape ) is it in good condition, are the bins in good condition and free of dirt. Are the trays clean and does each bin have a flag with correct pos.
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SD 13 - Impulse units :
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Do they have correct show material in , good availability/priced / clean and in good condition.
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SD 14 - NSL promotions :
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Look to see effective use of roundels/ strip edging highlighters to ensure we are maximizing the offers .
Shop floor NSL check :
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SD 15 - Planogram Organisation :
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Are the most current plans printed out, can the store show a folder , or folders with each plan filed.
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SD 16 - Planogram compliance :
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Random check of plans 30 lines across 5 plans to measure compliance.
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SD 17 - Category signage :
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Check all the headers are in use, are the holders in good condition and free of dirt. On skincare units are all lights working..
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SD 18 - Permanent POS :
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Check the strip edging, is it right colour, clean and in good condition. Review quantity and quality of highlighters ; new lines , pharmacist recommends, best sellers in use across the store inc trays.
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SD 19 - Pricing :
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Check at random 10% of floor space e.g. 80 mods check 8 .Look to see that every product has a ticket in good condition and that missing product has a reversed ticket as per boots guidelines.
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SD 20 - Presentation :
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Check that product on shelf is height ,( unless specified in planners) .Ensure packaging is in good condition; not damaged or dirty , and that store faces up stock to maintain high visible brand standards. Top shelf should not over stock above line of HH header.
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SD 21 - Clip strips :
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Check in use with correct SEL on it , full of relevant product to its location.
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SD 22 - FSDUs :
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Are they current; in good condition and clean, well stocked and priced.
Till Area :
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SD 23 - Shelving under counter :
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Inspect the shelving area for dirt and damage and then check availability of product and ticketing, does it look full and impactful.
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SD 24 - Show material displayed on counter :
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Do the team refer to the guidelines on what to display at the counter, Is POS equipment clean and in good condition. Can the customer place purchases onto the counter without obstruction.
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SD 25 - Poster frames :
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Behind the counter , looking from customer view are the poster frames in good condition and clean.
Cosmetics :
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SD 26 - No7 unit :
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Check it is clean, in good repair and all testers are in place and product full and priced.
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SD 27 - Direct supplier cosmetic units :
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Check all units in detail are they clean, well stocked and with testers and product priced.
Back shop area /stockroom :
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SD 28 - Floor :
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Is the floor clean and clear of stock..check under racking for loose stock.
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SD 29 - Stockroom layout :
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Is there evidence of a plan for grouping categories and are shelves indicated by labels for each section.
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SD 30 - Rotation /date check :
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Spot check two bays for evidence of rotation and date management.
PROCESSES
Staff Notice board:
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PR 1 - Balanced Scorecard :
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Check the scorecard up to date and the key actions section completed with specific focus areas.
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PR 2 - Sales targets and results :
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Look for evidence of sales tracker for day, week and quarter for sales and NO7 .
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PR 3 - Focus product targets :
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Does the notice board highlight current focus product with store and individual targets and results.
SHOPPIE :
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PR 4 - Plan :
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Check for evidence of actions from the last result for team to address, can you see evidence of recognition for great results.
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PR 5 - Awareness :
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Look to see last result published is on notice board wall .
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PR 6 - Training :
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Look for evidence of training to support delivering shoppie levels of service of all store team.
VOC :
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PR 7 - Target :
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Check that all duty team are aware of weekly store target.
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PR 8 - Support plan :
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Look for evidence of actions in place to support achieving target .
Driving sales; staff knowledge :
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PR 9 - Store Sales Performance :
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Check duty staff awareness of store performance to Budget sales for week and period.
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PR 10 - Promotional awareness :
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Check that the duty staff know what are the current key promotional deals .
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PR 11 - Focus product :
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Check that the duty team know current period focus lines and have a target.
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PR 12 - No7 :
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Check for evidence that the staff know ;store and own NO7 targets and current performance of store for the quarter.
Stock Management :
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PR 13 - Availability :
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Do the store know what last weeks availability % was ;Review the process for gaps count ; when and who.
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PR 14 - Supplier returns :
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Review current period supplier returns on system, check dates on outstanding credit notes and confirm action taken by store as per Alshaya audit timescales.
PRIVILEGES CLUB CARD :
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PR 15 - Targets :
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Does store know its target and current performance.
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PR 16 - Counter :
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Do store have sufficient stock to support delivery of weekly target at the counter.
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PR 17 - Colleagues :
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Check with colleagues on duty are they advising customers of Privileges card during till transaction.
CONTROLS
Security :
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CO 1 - Access :
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Confirm by observation if door between sales floor and back of house is closed during your visit, or is it kept open .
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CO 2 - Tagging :
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If applicable do store have a plan for priority lines that are soft tagged..if not applicable score full marks, if soft tags in use but not on all high risk lines score part compliance.
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CO 3 - Incident reports :
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Look for evidence of store understanding and use of of process for reporting incidents of theft.
Stock Management :
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CO 4 - Expired product process :
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Check at random ten lines for compliance and that there are no date expired products on display and monitoring via date code diary.
Audit :
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CO 5 - Audit visit outputs :
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Check for evidence of actions requested from last audit received . Confirm actions taken and evidence of compliance in areas of focus.
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CO 6 - One file :
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Review one file set up to company requirements as per contents page SOP.
Stockloss :
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CO 7 - Last result action plan :
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Check store team know of last result. Have store identified areas of loss from last result that have now been addressed or being worked on with agreed actions and focus.
Health and Safety :
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CO 8 - Alshaya Audit :
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Health and Safety checks completed within quarter and actions in all areas as per Alshaya checklist.
Customer Complaints :
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CO 9 - Policy on refunds :
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Check till trained staff awareness of returns/refunds policy.
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CO 10 - Policy on medicines :
PEOPLE
Customer Interaction :
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PE 1 - Customers greeting :
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Observe up to 5 customers to see if greeted with smile and welcomed to Boots.
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PE 2 - Customer support :
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Observe up to 5 customers to see if they are offered basket whilst holding product before making purchase.
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PE 3 - Advice :
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Look for observation of colleagues offering customer product advice example; regarding promotions or offering product appropriate to needs of customer .
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PE 4 - Till :
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Observe to see any customers waiting are acknowledged; evidence of attempts to reduce customer delays by offering another till ( if possible) are customers advised about Database details.
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PE 5 - Complaints :
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Look for evidence by questioning staff on understanding of correct procedure for handling complaints , and review evidence of how store managed any complaints in current year.
Staff Presentation :
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PE 6 - Uniform :
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Check all staff on duty to ensure they have full uniform and that it is in good condition and clean.
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PE 7 - Badges :
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Check all staff have badges ( NB if evidence of ordering score 1 mark ).
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PE 8 - Grooming :
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Check all colleagues for personal presentation ; use of jewelry/cleanliness of hair , hands in particular.
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PE 9 - Promotors :
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Check all promotors to confirm they are supporting dress code guidelines published by business.
Training :
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PE 10 - Induction :
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Check with training cards for evidence of all available induction training completed or planned.
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PE 11 - NO7 Training :
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Check for evidence of NO7 training activity in store taken or planned dates.
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PE 12 - Alshaya Training :
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Look for evidence of alshaya training courses offered, taken or planned for all store team.
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PE 13 - Training cards :
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Ensure all store team have individual training card and that it is up to date for all trainings taken.
ACTION PLAN
ACTION PLAN
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STORE NAME :
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Extra Advanced Action plan :
Section
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Point NO :
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Section :
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ISSUE :
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Standard expected :
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Action agreed :
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Completion Date :
Signatures
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STORE MANAGER SIG :
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AREA/OPERATIONS MANAGER SIG :
