Daily Store Visit Report FF2016

Are the daily planners in use? Spot check the following:<br>- Completed a week in advance<br>- Correct codes used<br>- Service window planned (colleagues in zones e.g. "W", "M", "K"<br>- Operating model followed<br>- Hours planned (top right)<br>- Sales targets entered<br>- Celebrate success, tasks and communication entered

Are Budget Control Sheets (BCS) being used to plan hours 4 weeks in advance. Have you seen evidence of the forecasting document completed, printed BCS, hours authorised?

Is the F&F Manager using the Trader report (sent to the SM by AM weekly)? Can they describe:<br>- YTD total sales and LFL %<br>- Divisional performance<br>- YTD hours / PI performance

Can the F&F Manager describe next steps to improve poor performing departments YTD?

RFID STORES:<br>- Check the availability %<br>- Does it match the availability board?<br>- Is it within 2% Out Of Stocks? (OOS)

RFID STORES: <br>- Check the delivery screen<br>- Are deliveries within the tollerance of 98-100%?

Is delivery up to date? With new delivery stored in the pre-sort area waiting for the allocated time to work in line with the operating model?

Are essential rails / racking grouped by gender, product type and in size order with space to pre-sort the next delivery?

Are FW cages / racking grouped by gender, product type and in size order with space to pre-sort the next delivery?

Is the outerwear racking organised by gender, product type (NOT TREND) then size?<br>e.g. <br>1. womens, baby, kids then mens<br>2. womens jersey, womens linen then womens denim etc

Is all stock filed away correctly?

Are EPWs stored correctly and in line with the current weekly news?

Is waste being managed in line with process?<br>- A waste cage<br>- 2 Trays: 1.To waste, 2. To mend<br>- Is waste cleared daily<br>Are on line returns managed in line with process?

Is equipment and POS stored correctly?

Size availability - Spot check: (RFID STORES use the guns) <br>- Best sellers <br>- TV lines / Wanted product<br>- Must fills

Is the sales floor well maintained and showing great retail standards?<br>- Stock in size order<br>- Garments hung correctly<br>- Size pips on hangers<br>- Plastic removed from products<br>- Bottoms clipped to WGLL<br>- No unused equipment on the floor<br>- If arms are not full is stock pulled to the front of the hanger until the items are remerchandised

Does the flow follow the latest planning tool and VM example. Zones 1,2 and 3 with correct adjacencies

Has each trend been merchandised using the current VM guide (A5). Check:<br>- Product blocking areas<br>- Outfit building<br>- Lead in outfits<br>- Levels of accessories used in trends (if any)<br>- Carry over to guide<br>- Are promotions and most wanted products focal?

Is the sale set up correctly - depending on the current weekly news instruction<br>- Correct position <br>- Blocked by product type in price or fragmented in size<br>- Correct space

Is all POS correct to the latest guide - check:<br>- Full price<br>- Sale<br>- Promotions

Is the space correct to the matrix / been adapted to current stock levels to maximise sales?

Is the service window being adhered to?

Is the store clean and tidy? Including the fitting room put back area and behind the desk?

Have you witnessed a service culture whilst in store?<br>- Are colleagues natural when approaching customers?<br>- Are customers shown into fitting rooms and colleagues discussing the garments with customers?<br>- Is the desk colleague showing a positive lasting impression of the brand; chatting to the customer naturally and offering a great service?<br>