Yocum Retail Audit

• Store Number

• Location

• Conducted on

  Date

• Prepared by

Location Summary

• Store Number

• City

• Facility Photo

  Media

• Store Manager

• Store Manager Photo

  Media

• District Manager

Site Visited On

• Time in:

  Date

• Time Out:

  Date

• Follow Up Date:

  Date

Rating Scale

• 🔴Any Audit that is rated Unsatisfactory will forfeit the bonus check for the month the Audit was held. The store will have a re-audit the following month. Each store will be Audited once per quarter.

• Rating Scale:
  Excellent: Greater than 95%
  Satisfactory: Greater than 90% but less than 95%
  Marginal: Greater than 80% but less than 90%
  Unsatisfactory: Less than 80%

Overall Assessment Rating

• Overall Assessment Rating
  
  Include Financial Controls, Human Resources & Safety & Security,Marketing & Customer Service, Car Wash, and Training scores to calculate Overall Assessment Rating.
  Manually calculate: (Exterior + Interior + Food) / 3 = Overall Assessment Rating
  

• Overall Assessment Rating

  EXCELLENT

  SATISFACTORY

  MARGINAL

  UNSATISFACTORY

• Overall Assessment Score

Overall Assessment Rated Categories

• Financial Controls - Sales Assoc., and Bookkeeping

  EXCELLENT

  SATISFACTORY

  MARGINAL

  UNSATISFACTORY

• Financial Controls - Sales Assoc., Bookkeeping Score

• Human Resources & Safety & Security

  EXCELLENT

  SATISFACTORY

  MARGINAL

  UNSATISFACTORY

• Human Resources & Safety Score

• Customer Services and Marketing Execution Assessment

  EXCELLENT

  SATISFACTORY

  MARGINAL

  UNSATISFACTORY

• Guest Services and Marketing Execution Score

Stand Alone Rated Categories

• Car Wash

  EXCELLENT

  SATISFACTORY

  MARGINAL

  UNSATISFACTORY

• Car Wash

• Training & Technology Assessment

  EXCELLENT

  SATISFACTORY

  MARGINAL

  UNSATISFACTORY

• Training & Technology Score

Inventory level

• Last Inventory Date.

• Last Inventory $

• Beginning Inventory of the Month at Retail

• Today's inventory at Retail.

• Cash Over & Short MTD

• Drive Off MTD

Store Petty Cash Controls

• Store Petty Cash Amount

• Amount currently owed to the Bank

• Drawers Dollar Amount

• Amount Counted Today

General Comments Noted During Visit

• Strengths

• Opportunities

Weighted Score Legend

• Scoring:
  Meets Standards select Yes
  Does not Meet Standards select No
  If a Recurrence select Repeat
  
  Items are weighted:
  ⚪=1
  ⚫=3
  🔵=5
  🔴=10
  A Yes or No will apply the appropriate value to the overall score.

Bookkeeping

Sales Assoc.

• 🔵Drawer cash count less than $300.00.

  Yes

  No

  Repeat

  N/A

• ⚪Sales Associate known how to process a Yocum Oil Gift Certificate.

  Yes

  No

  Repeat

  N/A

• ⚪Following Check policy stamped, initial, code, dropped in safe.

  Yes

  No

  Repeat

  N/A

• ⚪Starting and ending lottery numbers recorder.

  Yes

  No

  Repeat

  N/A

Cash Controls

• 🔵All Excess Cash Secured in the Safe?

  Yes

  No

  Repeat

  N/A

• 🔵Deposit Tracking form being used and signed?

  Yes

  No

  Repeat

  N/A

• 🔵Safe Tracking form being used Manager counting safe daily?

  Yes

  No

  Repeat

  N/A

• ⚪Safe Balanced Today?

  Yes

  No

  Repeat

  N/A

Lottery Controls

• 🔵All Lottery Packs in PDI inventory, all deliveries in PDI.

  Yes

  No

  Repeat

  N/A

• 🔵All Lottery Tickets Locked up.

  Yes

  No

  Repeat

  N/A

• 🔵Bookkeeper doing lottery by cashier in PDI?

  Yes

  No

  Repeat

  N/A

• ⚪All Lottery Trays secured and Keys removed.

  Yes

  No

  Repeat

  N/A

• Lottery PDI Total

Bookkeeping

• ⚪Vendor coupons from being completed weekly and e-mailed to Asset Control? Coupons mail each week?

  Yes

  No

  Repeat

  N/A

• ⚫All invoices being done daily in PDI?

  Yes

  No

  Repeat

  N/A

• ⚫All invoices done correctly in PDI?

  Yes

  No

  Repeat

  N/A

• ⚪E-mail over/short reporting to AC of any day that is off more than ($15.00)?

  Yes

  No

  Repeat

  N/A

Misc. other Bookkeeping items.

• ⚪All Payouts and Pay ins done with comments.

  Yes

  No

  Repeat

  N/A

• 🔴Cig count done daily and count number being consistent?

  Yes

  No

  Repeat

  N/A

• ⚪All third party transactions entered into PDI daily by what is printed from terminals.<br>Phone cards<br>DNR<br>EBT<br>Money Order<br>Verifone back up credit cards

  Yes

  No

  Repeat

  N/A

• ⚪Mark up and Mark downs daily as well as Tuesday price changes?

  Yes

  No

  Repeat

  N/A

• ⚪Job Duties list on file and checked daily. Must have at least 30 days on file.

  Yes

  No

  Repeat

  N/A

• ⚪Money Order Tracking work sheet being used?

  Yes

  No

  Repeat

  N/A

Over / Short tracking completed and posted.

• 🔵Over / Short posted for team members to review?

  Yes

  No

  Repeat

  N/A

• 🔵Drive Off Poster?

  Yes

  No

  Repeat

  N/A

• 🔵Voids Posted?

  Yes

  No

  Repeat

  N/A

• 🔵No Sales Posted?

  Yes

  No

  Repeat

  N/A

• Scoring:
  Meets Standards select Yes
  Does not Meet Standards select No
  If a Recurrence select Repeat
  
  Items are weighted:
  ⚪=1
  ⚫=3
  🔵=5
  A Yes or No will apply the appropriate value to the overall score.

Human Resources & Safety & Security

• ⚪Payroll Time Verification?

  Yes

  No

  Repeat

  N/A

• ⚪Payroll done correctly and done on time?

  Yes

  No

  Repeat

  N/A

• ⚪New Hire Paperwork on time?

  Yes

  No

  Repeat

  N/A

• ⚪New Hire Paperwork Accurate?

  Yes

  No

  Repeat

  N/A

• ⚪New Hire WOTC done Correctly?

  Yes

  No

  Repeat

  N/A

• 🔵Evaluations are current and up to date during last Quarter?

  Yes

  No

  Repeat

  N/A

• 🔵PCF's Current and up to date for last quarter?

  Yes

  No

  Repeat

  N/A

• ⚪Review forms current and up to date last quarter?

  Yes

  No

  Repeat

  N/A

• ⚪HR paper work kept at retail level must be under lock and key?

  Yes

  No

  Repeat

  N/A

• 🔵No PCF's kept on Back Office Computer?

  Yes

  No

  Repeat

  N/A

• ⚪Retail Operations getting all items from retail in a timely fashion?

  Yes

  No

  Repeat

  N/A

• ⚪All Online Training being completed on time?

  Yes

  No

  Repeat

  N/A

• ⚪Handbook Supplement in the check out area?

  Yes

  No

  Repeat

  N/A

• ⚪First Report of Injury?

  Yes

  No

  Repeat

  N/A

• ⚪Incident Report forms?

  Yes

  No

  Repeat

  N/A

• ⚪New MPMA Drive Off forms on file?

  Yes

  No

  Repeat

  N/A

• ⚪Summary Plan Binder Located in the Security Area?

  Yes

  No

  Repeat

  N/A

Current Employment Posters in place.

• ⚪Employee Sick Reporting

  Yes

  No

  Repeat

  N/A

• ⚪Your Right to Know

  Yes

  No

  Repeat

  N/A

• ⚪E-Verify

  Yes

  No

  Repeat

  N/A

• ⚪New FMLA Act 2013

  Yes

  No

  Repeat

  N/A

Checkout Appearance and Security

• ⚪Room for Customer Merchandise

  Yes

  No

  Repeat

  N/A

• ⚪Merchandised Wisely

  Yes

  No

  Repeat

  N/A

• ⚪Security Area Neat and Clean

  Yes

  No

  Repeat

  N/A

• ⚪Age Restricted Signs Posted

  Yes

  No

  Repeat

  N/A

Customer Service Assessment (MANTRA)

• ⚪Appropriate Uniform

  Yes

  No

  Repeat

  N/A

• ⚪Appropriate Name Tag?

  Yes

  No

  Repeat

  N/A

• ⚪Appropriate Greeting

  Yes

  No

  Repeat

  N/A

• ⚪Employees Practice Enhanced Customer Care (suggestive sales)

  Yes

  No

  Repeat

  N/A

• ⚪Smile?

  Yes

  No

  Repeat

  N/A

• ⚪Sincere Thank You and asked to return?

  Yes

  No

  Repeat

  N/A

• ⚪Good Customer Flow

  Yes

  No

  Repeat

  N/A

• ⚪Age Restricted Sales Policy Followed

  Yes

  No

  Repeat

  N/A

Miscellaneous

• ⚪Emergency Phone Numbers Posted

  Yes

  No

  Repeat

  N/A

• ⚪Cameras Operating

  Yes

  No

  Repeat

  N/A

• ⚪Manager reviewing one hour of video per day?

  Yes

  No

  Repeat

  N/A

• ⚪Office / Back-room / Cig Lock up secured at all times?

  Yes

  No

  Repeat

  N/A

• ⚪Class C Operator Certificates on file?

  Yes

  No

  Repeat

  N/A

• 🔵All Pumps in working order today?

  Yes

  No

  Repeat

  N/A

• ⚪Pump part being replaced per FMC log?

  Yes

  No

  Repeat

  N/A

• ⚪Emergency Exit Clear

  Yes

  No

  Repeat

  N/A

• ⚪All areas near Electrical area clear of obstructions?

  Yes

  No

  Repeat

  N/A

• ⚪Tank Containment logs & Pump inspection reports on file?

  Yes

  No

  Repeat

  N/A

• ⚪CSLD's file maintained forever?

  Yes

  No

  Repeat

  N/A

• Date of last passing CSLD

• ⚪Safety Vest in store being used when doing outside Duties?

  Yes

  No

  Repeat

  N/A

• ⚪Hard Hat at location being used when changing fuel prices or any other high outdoor signs?

  Yes

  No

  Repeat

  N/A

• ⚪Store must have at least 2 Wet Floor signs and being used when floors are wet?

  Yes

  No

  Repeat

  N/A

• ⚪Make sure that proper step ladders are being used, NO Milk creates located in the security area?

  Yes

  No

  Repeat

  N/A

Safety Concerns

• Safety concerns observed of the Interior Facility & Equipment.

• Scoring:
  Meets Standards select Yes
  Does not Meet Standards select No
  If a Recurrence select Repeat
  
  Items are weighted:
  ⚪=1
  ⚫=3
  🔵=5
  🔴=10
  A Yes or No will apply the appropriate value to the overall score.

General Sales Floor Conditions

• ⚪Shelf labels maintained and Current (must be 99%)

  Yes

  No

  Repeat

  N/A

• ⚪Signage Maintained and current (smart value tags).

  Yes

  No

  Repeat

  N/A

• ⚪All displays on sales floor have pricing signage?

  Yes

  No

  Repeat

  N/A

• ⚪Store front Event Calendar is complete and up to date?

  Yes

  No

  Repeat

  N/A

• 🔵Empty Cooler Slots (must be less than 10)

  Yes

  No

  Repeat

  N/A

• 🔵Store Faced?

  Yes

  No

  Repeat

  N/A

• ⚪Store Front Temp checks being done at least 3 times per day?

  Yes

  No

  Repeat

  N/A

• ⚪Holiday Pantry Ice stocked to proper level for time of year?

  Yes

  No

  Repeat

  N/A

• ⚪Food Areas Clean?<br>(Floors, counters, vents, etc.)

  Yes

  No

  Repeat

  N/A

Hot Food Program

• 🔵Appropriate Selection for time of the day?

  Yes

  No

  Repeat

  N/A

• ⚪HATCO Clean and Programmed Correctly, Proper Signage?

  Yes

  No

  Repeat

  N/A

• ⚪Employees wash hands and handle food properly (wear gloves)?

  Yes

  No

  Repeat

  N/A

• ⚪Appropriate product selection in case?

  0-1 Missing

  2-3 Missing

  4-5 Missing

  More than 5 Missing

• How many missing?

• ⚫Checkout prep area is clean and organized

  Yes

  No

  Repeat

  N/A

• 🔵Product timed properly? No expired product in the HATCO?

  Yes

  No

  Repeat

  N/A

Kitchen Captain Binder

• ⚪Power Hour Report

  Yes

  No

  Repeat

  N/A

• ⚪WSSR reporting reviewed weekly?

  Yes

  No

  Repeat

  N/A

• ⚪Deli Tech Audit current?

  Yes

  No

  Repeat

  N/A

• ⚪Special Notes.

  Yes

  No

  Repeat

  N/A

Sandwich Case & Condiment Bar

• ⚪Sandwich case clean and faced?

  Yes

  No

  Repeat

  N/A

• ⚪Sandwich case planogrammed correctly with proper signage?

  Yes

  No

  Repeat

  N/A

• ⚪All items dated correctly and nothing outdated?

  Yes

  No

  Repeat

  N/A

• ⚪Condiment station / cooler clean ? Condiment items properly dated?

  Yes

  No

  Repeat

  N/A

Roller Grill

• ⚪Product available for required program hours?

  Yes

  No

  Repeat

  N/A

• ⚪Product at proper temperature?

  Yes

  No

  Repeat

  N/A

• ⚪Station is clean with tongs available?

  Yes

  No

  Repeat

  N/A

• ⚪Product is properly timed, buns dated?

  Yes

  No

  Repeat

  N/A

• ⚪Proper signage in place?

  Yes

  No

  Repeat

  N/A

Coffee & Cappuccino Program

• ⚪Appropriate level of product available for time of day?

  Yes

  No

  Repeat

  N/A

• ⚪Equipment clean (tops, baskets, spray heads, interior)?

  Yes

  No

  Repeat

  N/A

• ⚪Coffee grounds emptied in a timely manner?

  Yes

  No

  Repeat

  N/A

• ⚪Coffee timers clean and properly used?

  Yes

  No

  Repeat

  N/A

• ⚪Coffee syrup bottles and pumps are filled and cleaned?

  Yes

  No

  Repeat

  N/A

• ⚪Coffee condiment station is clean and supplies in stock?

  Yes

  No

  Repeat

  N/A

Creamiser Station

• ⚪Half & Half dated 12 days, other bags 30 days (Skim milk dated same as carton used)? Check for cleanliness on outside, top and inside unit. No mold present, nipples cut to proper length, temperature at 33 to 41 degrees.

  Yes

  No

  Repeat

  N/A

Fountain Program

• ⚪No mold buildup on fountain heads, ice bin on fountain machine and ice chute clean, and all BIBs are within proper selling dates.

  Yes

  No

  Repeat

  N/A

Bakery Program

• ⚪Appropriate product selection for time of the day? (Never out of cookies & muffins)

  Yes

  No

  Repeat

  N/A

• ⚪Bakery case(s) clean and faced / product rotated?

  Yes

  No

  Repeat

  N/A

• ⚪Case is set to planogram and proper tags in place?

  Yes

  No

  Repeat

  N/A

Back Room

• ⚪Ice maker bin & bucket clean? Scoop properly stored?

  Yes

  No

  Repeat

  N/A

• ⚪Triple sinks clean and properly labeled?

  Yes

  No

  Repeat

  N/A

• ⚪No fresh food in sinks, no chemicals stored above sinks?

  Yes

  No

  Repeat

  N/A

• ⚪Water filters are clean and properly dated?

  Yes

  No

  Repeat

  N/A

• ⚪Sink room overall is up to Yocum standards?

  Yes

  No

  Repeat

  N/A

Restrooms

• ⚪Clean?

  Yes

  No

  Repeat

  N/A

• ⚪In good repair / working?

  Yes

  No

  Repeat

  N/A

• ⚪Stocked?

  Yes

  No

  Repeat

  N/A

Comments

• Enter Additional Comments Here

• Scoring:
  Meets Standards select Yes
  Does not Meet Standards select No
  If a Recurrence select Repeat
  
  Items are weighted:
  ⚪=1
  🔵=5
  A Yes or No will apply the appropriate value to the overall score.

Yocum Oil EZ-Wash / Car Wash program.

• ⚪EZ-Wash signage current and in place?

  Yes

  No

  Repeat

  N/A

• 🔵General Condition of Car Wash (clean & picked up)?

  Yes

  No

  Repeat

  N/A

• ⚪Water Softeners filled with salt and operational?

  Yes

  No

  Repeat

  N/A

• 🔵Car Wash Cash being emptied weekly? From code box?

  Yes

  No

  Repeat

  N/A

• 🔵Removing Cash from the Vacuum weekly?

  Yes

  No

  Repeat

  N/A

• Scoring:
  Meets Standards select Yes
  Does not Meet Standards select No
  If a Recurrence select Repeat
  
  Items are weighted:
  ⚪=1
  🔵=5
  A Yes or No will apply the appropriate value to the overall score.

Training / Employee Development

• 🔵Manager through Yocum's Monthly Manager portion of the Training Program?

  Yes

  No

  N/A

• 🔵All employees in the process or current on the Yocum Oil Monthly Training Program?

  Yes

  No

  Repeat

  N/A

• 🔵ServeSafe Training Program & State Certified?

  Yes

  No

  Repeat

  N/A

• List One Name

• Add additional photos?

  Off

  On

• Enter additional photos.

General Photos

• Add media

  Media