Store Visit Report MC2016 v3

• Conducted on

  Date

• Week number

• Store Name

• Complete by (Regional Manager Name)

• Notes

Previous visit

• Have Next Steps from the previous visit been completed?

  Yes

  No

  N/A

MIS Review

• Make note of the three worst cash loss departments YTD (inc cash loss)

• Make note of the three best cash gain departments YTD (inc cash gain)

• Make note of the three worst departments by % trend over the last 4 weeks vs. LY

• Make note of the three best departments by % trend over the last 4 weeks vs. LY

Contribution report

• Identify areas for improvement and make note of next steps

• Make note of any external factors

Score Card

• Is there an effective action plan in place for each red area?

  Yes

  No

  N/A

Refurbished Stores

• If the store is refurbished check progress of interventions and make notes

Process

• Check store declaration report for cash variances - have incident reports been raised?

  Yes

  No

  N/A

• Is there evidence that the store is controlling inventory through incident reports and Ask the Expert?

  Yes

  No

  N/A

• Are there iPads in the office? If so, why?

  Yes

  No

  N/A

• Are notice boards up to date?

  Yes

  No

  N/A

Scheduling

• Does the store have an ideal template in place or "As Is" and "To Be" versions?

  Yes

  No

  N/A

• Is the store maximising headcount by using smaller hourly contracts and matching Ipsos customer profile or peak customer window?

  Yes

  No

  N/A

• Are there 4 weeks rotas on display?

  Yes

  No

  N/A

Training and development

• Is there a development plan for each team member for the next 3 months highlighting training requirements with dates planned for completion?

  Yes

  No

  N/A

• Is Payment Plan training up to date to help with product knowledge and avoid lock out?

  Yes

  No

  N/A

• Are the management team driving performance of the score card through regular 121s with the team and evidence of performance management were appropriate?

  Yes

  No

  N/A

• Is there evidence of recognition for team members who are "making it better" and driving performance? (WES, PP, E-Receipts, Big cash sales and My Customer)

  Yes

  No

  N/A

Staffroom

• Is the staff room clean and tidy?<br>- toilets clean, fridge clean, drinks provided<br>Would you want to sit in there for your break and eat your lunch?

  Yes

  No

  N/A

Customer / Staff facilities

• Are staff, customer toilets & facilities clean and operational?

  Yes

  No

  N/A

• Are bottle warmers clean and operational?

  Yes

  No

  N/A

Stockroom

• Is the loading bay/yard clear?

  Yes

  No

  N/A

• Stockroom is compliant to the 10 Golden rules<br>- Check faulty goods cage for unauthorised returns and check process<br>- Check condition of loan pushchairs (have they been. Cleaned and wrapped where appropriate)

  Yes

  No

  N/A

• Is there a robust replenishment process and structure in place<br>- Select 10 random items to check on the salesfloor

  Yes

  No

  N/A

• Are there any out of date parcels in the OMS bays?

  Yes

  No

  N/A

Standards & VM - Front of store

• Store frontage, logo, lighting, clean and operational

  Yes

  No

  N/A

• Windows clean and compliant with current marketing campaign

  Yes

  No

  N/A

• Trolley bay is full, clean and litter free

  Yes

  No

  N/A

• Entrance statement is appropriate to season / compliant to guide

  Yes

  No

  N/A

• Till point is clean and clutter free and has an ACS driver and has stock of the electrical product leaflet

  Yes

  No

  N/A

• QMS is compliant to guideline, full and priced

  Yes

  No

  N/A

Standards and VM - Clothing

• Is the division full - check random items picked up from stockroom

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS?

  Yes

  No

  N/A

• Are VM guidelines being adhered to?

  Yes

  No

  N/A

• Are best sellers in appropriate place and full - check 3

  Yes

  No

  N/A

• KEY ACTIONS Please relate to MIS review where appropriate and make notes on next steps

Standards and VM - Home and travel

• Is the division full - check random items picked up from stockroom

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS?

  Yes

  No

  N/A

• Are VM guidelines being adhered to?

  Yes

  No

  N/A

• Are best sellers in appropriate place and full - check 3

  Yes

  No

  N/A

• KEY ACTIONS Please relate to MIS review where appropriate and make notes on next steps

Standards and VM - Toys / ELC

• Is the division full - check random items picked up from stockroom

  Yes

  No

  N/A

• Is all product priced including correct navigational headers and promotional POS?

  Yes

  No

  N/A

• Are VM guidelines being adhered to?

  Yes

  No

  N/A

• Are best sellers in appropriate place and full - check 3

  Yes

  No

  N/A

• KEY ACTIONS Please relate to MIS review where appropriate and make notes on next steps

Promotions

• Check 5 random promotions around the store to ensure they are launched correctly

  Yes

  No

  N/A

• Colleagues are zoned and correct to the daily planner

  Yes

  No

  N/A

• A manager is proactively managing the sales floor

  Yes

  No

  N/A

• iPads are being used by colleagues and the manager who is managing the floor

  Yes

  No

  N/A

• Are colleagues in the correct uniform and wearing badges?

  Yes

  No

  N/A

• Are colleagues proactively approaching customers?

  Yes

  No

  N/A

• Are colleagues at the till point showing a positive lasting impression of the brand; chatting to customers naturally and offering great service?

  Yes

  No

  N/A

• Are colleagues holding blue My Customer cards to hand out when appropriate?

  Yes

  No

  N/A

Brand Values

• Can the team give examples of how they are "Making it Better, Making it Happen & Doing it Right?"

  Yes

  No

  N/A

Operational Checklist

• Is the visit compatible with the Operational Checklist Score?

  Yes

  No

  N/A

Final Summary

• Add any additional visit next steps / comments