Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Scoring: 1= Very Poor; 2= Poor; 3= Fair; 4= Good; 5= Very Good
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1. How would you rate the communication between you, your nurse, doctor, or others? How have we kept you informed/involved with your care?
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2. How has your pain been managed? What is your pain rated now? What is your pain goal? Is the pain box in use & currently updated?
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3. How have we satisfied your personal needs? Is the Guest Service book within patient's reach?
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4. How has our timeliness & friendliness been with regard to the call light? Press the call button & time how long it takes to be answered. Ask for help in the room. See how long it takes RN,CNA to respond.
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5. How would you rate the care we have given you?
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6. What can we do to provide you with level 5 care?
3 MSU Room # 3.501
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.502
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.503
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.504
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.505
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.506
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.507
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.508
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.509
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.524
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
3 MSU Room # 3.527
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Patient Name
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Question 1
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 2
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 3
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 4
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Question 5
- 1= Very Poor
- 2= Poor
- 3= Fair
- 4= Good
- 5= Very Good
- N/A
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Overall Comments
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Department Leader Signature
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Auditors Signature