PCP How & Why Checklist / Pub Standards Audit

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Outside & Carpark

• Does the external signage display the currant promotions, pub name clearly and is in perfect condition?

  Yes

  No

  N/A

• Are blinds and curtain closed on the first floor?

  Yes

  No

  N/A

• Are the fencing and perimeters in good condition?

  Yes

  No

  N/A

• Are any shingle/bark beds nearly kept and weed free?

  Yes

  No

  N/A

• Is the carpark and all external guest areas free of rubbish and cigarette butts?

  Yes

  No

  N/A

• Are the Windows clean?

  Yes

  No

  N/A

• Are the car parking spaces clearly defined with paint?

  Yes

  No

  N/A

• Are all walks in good condition?<br>

  Yes

  No

  N/A

• Is the external bin yard doors kept shut?

  Yes

  No

  N/A

• Are lawns, bushes and flowers well maintained?

  Yes

  No

  N/A

• Is our guest facing areas weed and cigarette butt free?

  Yes

  No

  N/A

Entrance Lobby

• Are the doors pinned open and welcoming?

  Yes

  No

  N/A

• Is the lobby clutter free?

  Yes

  No

  N/A

• Is the front matt clean and in good condition?

  Yes

  No

  N/A

• Are all the lights working and pointing in the correct directions?

  Yes

  No

  N/A

• Is there an umbrella holder?

  Yes

  No

  N/A

Host Station

• Is there a large bouquet of flowers welcoming our guest?

  Yes

  No

  N/A

• Are there plenty of menus available? Are the clean and correct for the day/time?

  Yes

  No

  N/A

• Is the iZone tables laptop ready to allocate guest?

  Yes

  No

  N/A

• Is all over stationary hidden out of view of guests?

  Yes

  No

  N/A

• Do we have a coat stand provided for guest?

  Yes

  No

  N/A

• Is the telephone being answered within three rings?

  Yes

  No

  N/A

Bar Area

• Is the bar counter clean and polished?

  Yes

  No

  N/A

• Are today's newspapers available?

  Yes

  No

  N/A

• Is there any chewing gum under the bar or bar tables?

  Yes

  No

  N/A

• Is there a large amount of fruit prepared for service?

  Yes

  No

  N/A

• Are all the beer fonts clean and showing correct beers? Any missing?

  Yes

  No

  N/A

• Does the bar back look clean and tidy?

  Yes

  No

  N/A

• Are the shelves and fridges full of products and facing our guests?

  Yes

  No

  N/A

• Are the main line spirits facing the guest with a clean pourer?

  Yes

  No

  N/A

• Are all the bottles clean and dust free?

  Yes

  No

  N/A

• Are all snack jars clean, fully stocked and showing the price?

  Yes

  No

  N/A

• Are all bar caddies clean and fully stocked?

  Yes

  No

  N/A

• Are drinks lists clean and available?

  Yes

  No

  N/A

• Is there any team notes or signs writhing the guests view?

  Yes

  No

  N/A

• Are all the glasses sparking clean?

  Yes

  No

  N/A

• Are the drinks trays clean and ready for service?

  Yes

  No

  N/A

• Are all the lights working around the bar and correctly positioned to highlight displays or products?

  Yes

  No

  N/A

• Are all brass and copper surfaces shiny?

  Yes

  No

  N/A

• Are all the bar tables and chairs looking clean and smart for service?

  Yes

  No

  N/A

• Do the chairs match the tables, each other and vice versa?

  Yes

  No

  N/A

• Are all the cushions plumped?

  Yes

  No

  N/A

• Are the guest facing tills clean and sparkling?

  Yes

  No

  N/A

• Are there any personal items on show to the guest?

  Yes

  No

  N/A

• All bottle skips and bins are clean and ready for service?

  Yes

  No

  N/A

• Is the coffee machine on, clean and stocked up ready for service?

  Yes

  No

  N/A

• Coffee mugs, tea pots, latte glasses etc all available?

  Yes

  No

  N/A

• Are all walls in good condition and not scuffed?

  Yes

  No

  N/A

• Are all blackboards and mirrors up to date with relevant marking campaigns/events?

  Yes

  No

  N/A

• Is the bar a comfortable temperature?

  Yes

  No

  N/A

• Is the music on a correct volume?

  Yes

  No

  N/A

Wine Cage (IF APPLICABLE)

• Are the shelves fully stocked?

  Yes

  No

  N/A

• Are all the shelves and bottles clean and dust free?

  Yes

  No

  N/A

• Are the lights positioned to highlight the bottles?

  Yes

  No

  N/A

• Is the wine cage clear of anything other than stock?

  Yes

  No

  N/A

Fire Places

• Are the fire places clean?

  Yes

  No

  N/A

• Are they well stocked with kindling, coal and logs?

  Yes

  No

  N/A

• Do they all have utensils?

  Yes

  No

  N/A

• Are they kept well maintained and litter free?

  Yes

  No

  N/A

The Restaurant

• Are the tables clean and smartly arranged?

  Yes

  No

  N/A

• Do all tables have a complete centre piece? <br><br>A drinks menu, salt and pepper dispenser, flower vase neatly presented and a cabled holder that's clean and polished?

  Yes

  No

  N/A

• Is the cutlery neatly arranged and polished?

  Yes

  No

  N/A

• Is the table correctly laid up?

  Yes

  No

  N/A

• Does every table have a side plate?

  Yes

  No

  N/A

• Are all the wine glasses polished?

  Yes

  No

  N/A

• Please provide some photos of the tables correctly presented.

  Media

• Are all the chairs and tables perfectly arranged and without any scuffs or dents?

  Yes

  No

  N/A

• Are all the tables stable and not requiring anything to prop them up?

  Yes

  No

  N/A

• Are there ice bucket stands available for service and clean?

  Yes

  No

  N/A

• Do all the ice buckets have a pressed/ironed white cloth for serving?

  Yes

  No

  N/A

• Are spot lights positioned to the centre of all tables and spare ones pointed to walls?

  Yes

  No

  N/A

• Are all picture frames dust free?

  Yes

  No

  N/A

• Are all mirrors clean?

  Yes

  No

  N/A

• Are all cushions plumped and clean?

  Yes

  No

  N/A

• Are table tops clean and varnished/oiled?

  Yes

  No

  N/A

• Do all the doors in guest areas open and close subtly without slamming or squeaking?

  Yes

  No

  N/A

• Is the restaurant at a correct temperature?

  Yes

  No

  N/A

• Is the restaurant playing music at the correct volume?

  Yes

  No

  N/A

• Are high chairs clean, sanitised and neatly stored?

  Yes

  No

  N/A

Waiter & Condiment Stations

• Is the waiter station clean, clear and presentable to guests?

  Yes

  No

  N/A

• Is all stationary, promotional material and guest feedback cards stored out of guests view?

  Yes

  No

  N/A

• Are there any team notices visible to guests?

  Yes

  No

  N/A

• Is cleaning equipment out of guests view?

  Yes

  No

  N/A

• Are all extra wine glasses store on a wine rack or behind the bar?

  Yes

  No

  N/A

• Are the cutlery draws full of polished cutlery?

  Yes

  No

  N/A

• Are there tips trays and guest voice bill folds available at the waiter station?

  Yes

  No

  N/A

• Are there bar trays available by each station for collecting empty glasses?

  Yes

  No

  N/A

• Are there landing plates ready for transporting cutlery to tables?

  Yes

  No

  N/A

• At there enough complimentary on arrival offers prepared for service?

  Yes

  No

  N/A

• Are there condiments available, correctly labels and ready for service?

  Yes

  No

  N/A

• Are side plates prepared for service to transport the condiments and aides on?

  Yes

  No

  N/A

• Are the tills and EFT machines clean?

  Yes

  No

  N/A

• Is there enough cutlery and glassware ready for service?

  Yes

  No

  N/A

• Are teams personal items out of the guests view?

  Yes

  No

  N/A

Toilets

• Do all the toilets look and smell fresh and clean?

  Yes

  No

  N/A

• Do all the lights work?

  Yes

  No

  N/A

• Are all toilets bowls clean and sparkling?

  Yes

  No

  N/A

• Do all toilets flush and drain correctly?

  Yes

  No

  N/A

• Are all the sinks sparking clean and the taps flow correctly?

  Yes

  No

  N/A

• Are the taps shiny?

  Yes

  No

  N/A

• Are the hand dryers working?

  Yes

  No

  N/A

• Are soap dispensers full and clean?

  Yes

  No

  N/A

• Can all the cubicle doors lock, have a door stop and a hook?

  Yes

  No

  N/A

• Are the walls graffiti free and are all the walls clean and presentable?

  Yes

  No

  N/A

• Is there a lidded toilet brush in all cubicles?

  Yes

  No

  N/A

• Are all bins clean and in all cubicles?

  Yes

  No

  N/A

• Is all the pipe work all clean and presentable?

  Yes

  No

  N/A

The Team

• Is every team member wearing the correct uniform?<br><br>Black branded polo shirt? <br>Dark, clean jeans<br>Clean and presentable apron? <br>Black, smart, clean shoes?

  Yes

  No

  N/A

• Do any team members have tattoos on show?<br>

  Yes

  No

  N/A

• Do team members only have basic makeup on?

  Yes

  No

  N/A

• Are team members only wearing basic jewellery?

  Yes

  No

  N/A

• Do the team know the Soup, Scallops and Specials for the day?

  Yes

  No

  N/A

• Do the team know about the next pub event?

  Yes

  No

  N/A

Finishing Up

• Any other information or comments?

• Any additional photos?

  Media

• I certify this check has been thoroughly completed to my best knowledge and is accurate as of completion time.

• Please sign for completion.

  Sign

• Please forward to your Pub and RBM.