Title Page
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Document No.
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Audit Title
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Conducted on
Audit Information
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Select date
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Host Name:
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Wardman Park Hotel
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Observed By:
Service Interaction: GUEST/BSA
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The service interaction observation below touches GUEST Model and BSA service items.
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Host uses 15/5 rule:
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Host uses guest's name throughout the interaction:
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Host responds to cues:
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Host makes a connection with the Guest:
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Host offers further assistance:
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Host offers sincere closing / fond farewell:
Detailed Observation Notes
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Enter any observation notes or hotel specific focus items here:
