Petro's Store Performance Report

• Conducted on

  Date

• Prepared by

• Location & Number

• Owner/MOD

Guidelines

• Points:
  3: Performance meets brand standard
  2: Performance less than brand standard: needs improvement
  1: Performance does not meet brand standard: needs immediate improvement
  0: Failure to perform to brand standard: Immediate correction necessary
  -2: Recurring failure to perform to brand standard: Immediate correction and performance evaluation
  
  Grade
  A: 90% - 100%: Performance meets or exceeds brand standard
  B: 80% - 89.99%: Performance is less than brand standard: improvement needed
  C: 70% - 79.99%: Performance does not meet brand standard: immediate improvement necessary
  D: 69% or below: Performance less than brand standard: Performance evaluation and immediate correction required

Section A: Cleanliness and Maintenance

Outside

• Parking lot- clean, good repair, painted lines, curbs

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Building - clean, in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Windows - clean

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Outside lights working

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Patio: tables, trash receptacles, umbrellas

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Landscaping

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Restroom

• Clean: floors, toilet including base, sink, mirrors, walls, floors and air vents

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Equipment Working: toilet, hot and cold water, air freshener

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Baby changing table: clean and in good repair, stocked

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Trash Cans: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Paper towel, toilet paper, soap dispenser: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Dining Area

• Floor: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Walls: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Tables & Chairs: clean, balanced, good repair, base of tables and legs of chairs cleaned

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• To-go menus, Catering menus, table tents, place basket here signs: clean and current

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Lighting: clean, working and correct bulbs

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Condiment containers: clean

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Floor Mats: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Windows and doors: glass clean and no fingerprints

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• High Chairs and Booster Seats: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Front Countertop: clean, not sticky and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Drink Station: clean, in good repair, (Coke machine and tea urns) check nozzles

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Service Area/Expo Station

• Floor: swept, clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Expo Area: stocked, clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Tea Brewer: clean top, bottom, sides. Tea Urns: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Lighting: clean, working and correct bulbs

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Hand Sinks: clean, stocked (paper towels, soap) in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• All Sanitizer buckets: in correct areas and proper concentration of sanitizer (200-250 ppm)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Drive Thru Window: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Ice cream Area: machine working and clean

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Kitchen

• Walls: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Shelving: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Floors: swept, clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Ceilings: clean, in good repair, all ceiling..all areas. No torn or worn out ceiling tiles

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Lighting: clean, working and correct bulbs

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Equipment: clean and in good repair (steam well, cold station, coolers, chili pot, oven, steamer, ect)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Triple Sink, Hand Sink, Mop Sink: all clean and in good repair, soap and paper towels stocked

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Mop, brooms, dust pans: all stored properly, clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Waste Receptacles: Clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Grease Trap: on cleaning schedule and posted

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• All Food Containers: not cracked or worn out- 1/3 pans, 1/6 pans, 1/9 pans...ect

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Weekly and Monthly Clean Program: posted and followed

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Office

• Floors and walls: clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Desk and Shelves: organized, no Junk...LEAN. No old outdated material

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Computer Screen, Scanner, Phone - clean and in good repair

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Section B: Systems

• Red book: follows correct procedures on filling out daily, signed by all staff

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Manager Notes: being signed off, action plans in place - check last 3 weeks

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Potatoes: Delivery dates are being written on boxes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Potatoes: "out" times written on potato drawers during meal period to ensure fresh product

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Sheets: posted, current, being used correctly; build to's and pars are correct

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• All checklists are being followed: opening, closing, 10/2/5pm

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Par levels posted on Sysco Order Guide (special order guide included)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Baby the Chili Program: in place, timer being used, teamwork when timer goes off

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Coworker Drink Area/ Chemical shelf/ Dented Can area established

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Basket Program: in place, counted after 2pm, trash audit conducted when missing baskets

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Corn Chips: being cooked off in the morning and 2 pm - ask coworkers and observe

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Barrels and Hotdogs Build to Chart -posted and filled out correctly

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Receipts: being taped to ALL To-Go Bags

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Cellphone Policy: Being followed, only allowed on breaks and off the clock. Not allowed on person. TERMINAL OFFENSE!

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Golden Hour Procedure: is followed - ask coworkers correct procedure

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Family Pack Procedures: checklist on side of box, catering menu in box, chaffing dishes and Sterno stocked

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Section C: Marketing

• Drive Thru Menu Board -correct and updated

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Reader Board and Chalkboard - message is approved, store has approved list

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• All Outside Framed Posters, Stake Signs, Banners, POP, and ect...current and approved

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Indoor Menu Board- correct and updated

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Indoor Framed Posters - current and approved

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Register Screen POP - current and approved

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Table Tents - current and approved

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Tea display - current and approved

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Ongoing Daily/Weekly Marketing- BOD, schools, churches, businesses - program in place

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Loyalty Program Activity - review past 3 Months

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Section D: Store Readiness 11:30 a.m.

• 10:00 a.m. Daily Inspection - has been performed

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• OPEN sign and Other Neon -turned on

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Music- turned on inside and outside, correct station and volume

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Golden Hour Procedures- being followed, understood by all- ask coworkers the correct procedure

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Tea- poured, oranges cut and available

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Ice Bins- full

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Steam Well- stocked (chili poured, hot dogs, potatoes, ect...)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Hot and Cold Stations- stocked, utensils out

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Barrels- prepped

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Ice Cream Machine- filled to correct level, turned on (consistency)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Kitchen Area- clean, organized (dishes, floor swept, stocked up)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Section E: Food Quality/Cost Control

Prep

• Food Temps/Consistency: Log temps Chili: 170+ Veggie Chili: 170+ Queso: 140+ Hot Dog Chili: 140+ Hot Dogs: 140+ Sour Cream: 40 or below FF Sour Cream: 40 or below

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Food in Coolers- stored properly, dated, rotated, fresh, no duplicate products open

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Procedures- followed, fresh-potatoes- ask coworkers correct procedure for washing potatoes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Procedures Followed on Fluffed Potatoes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Procedures Followed on fresh Tomatoes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Procedures Followed on fresh Green Onions

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Procedures Followed on fresh Tea Brewing

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Prep Procedures Followed on Orange Wedges

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Olives/Jalapeños- drained on line, back up in juice

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Corn Chips/Tortilla Chips- fresh, barrel/bag portions correct- spot check 3 of each

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Proper Calibration of all biotherms/thermometers

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Small wares- enough small wares for needed prep and storage, all in good condition

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Serving

• Stirring/Scooping Chili for Petro's- scoop from bottom, correct scoop, level scoop

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct Recipes for Petro's- cheat sheet is being followed, order of product is correct (BBQ Chicken Petro)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct Recipes Potatoes- cheat sheet is being followed, order of product is correct (Petro Potato)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct Recipes Hot Dogs- separate wax paper is being used when different dogs

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct Recipes Nachos- cheat sheet is being followed, order of product is correct, chips are stood up not laying down

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Scale- is out, Petro's are being weighed- looking for the perfect Petro

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Presentation of Finished Products- not sloppy- no chili, sour cream on sides of containers

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Coke Machines are calibrated- taste product

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Proper amount of ice being used for Tea and Coke products

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct Bagging Procedures- bag, napkins, plastic ware

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Section F: Personnel- Guest Service & Training

• Service time/efficiency (Face to Face under 2 minutes, Drive thru under 1 minute 30 seconds) Log 5 Face to Face times and 5 Drive thru times under notes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Look at me- Smile at me- Talk to me- being used by all coworkers in store- watch with 5 guests

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Coworkers are in correct Uniform, name tag, good hygiene, jewelry, tattoos, shaven, hair pulled back, nails.

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Table Touching- is happening during meal period by everyone- Manager leads by example

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Suggestive Selling/informative- explains products, up sells, daily goals are set

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Responsiveness/Awareness- Greets guest immediately at drive thru/front counter

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Front Counter Cashier is getting guest's name for the order like as prompted on the register

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Order at Front Counter is being 'echoed' back to guest

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• 'Echoing' order at Drive Thru and for To-go orders

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Verify change, count change back to every guest, bills faced same way in register

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Closing- condiments, napkins/cutlery right over there, "Thank you very much, enjoy your meal, ect"

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Mall Stores: always have someone at register 10am-close

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Sense of Urgency being towards guests being shown by everyone- everywhere

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Register training, menu knowledge- coupons, discounts, vegetarian chili, refill policy, coworker meals

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Buzzer system being followed- 1: Guest 2: Food coming back 3: Manager needed

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct phone answering procedure being followed

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

Section G: Manager

• Managers are professionally dressed according to Petro's Manager Uniform Policy

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Correct pricing verification: log on notes. Pricing on menu board matches the register

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Health Department Inspection/Score posted properly: Log score and date on notes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• All federal and state posters are posted

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Manager Review: action in place to increase scores from 3,4 and 5's to 2's

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Conducts store meetings at least twice annually, regular shift leader meetings

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Has implemented policies and procedures in the store from the Manager Notes

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Admin Order Guide- 3 months par set

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Two week Schedule is posted in store

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Cash Control- safe, drawer counts- assigning drawers, returns, change procedures, bank deposits

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Spot check envelopes: coupons, paid outs: log 3 dates in notes (more if not accurate)

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• All coworker reviews are current and being followed up on

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Proficient in completion of EOM responsibilities

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Coworker Training- review last 3 hired and trained coworkers, to ensure paperwork completed correctly and trained correctly

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Coworker Admin- files up to date, new hire paperwork, accident reports

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A

• Computer- Screens are set up correctly, no outdated or unapproved information

  Select Performance meets brand standard Performance less than brand standard Performance does not meet brand standard Failure to perform to brand standard Recurring failure to perform to brand standard N/A

  • Performance meets brand standard
  • Performance less than brand standard
  • Performance does not meet brand standard
  • Failure to perform to brand standard
  • Recurring failure to perform to brand standard
  • N/A