Auditoria

Serviços

Atendimento ao cliente

  • A unidade tratar adequadamente os SAC's eventualmente abertos?

  • A unidade faz gestão do nível de serviço?

  • A unidade justifica diariamente os pedidos não OTIF para a regional?

  • Os clientes críticos são visitados mensalmente? Cliente crítico = alto volume , clientes com baixo OTIF ou cliente com reclamação comercial.

  • Existe acompanhamento das devoluções de responsabilidade de logística?

  • A unidade faz gestão do resultado da pesquisa de satisfação de cliente?

Política de estoque

  • A unidade faz a gestão da política de estoque?

S&OP

  • A unidade acompanha o indicador aderência de atendimento a DRP?

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