Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
External/Housekeeping
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Windows and doors are clean
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View from outside looking into unit clear and clutter free
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Sales floor clean and clear of rubbish
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Till counter set up to SOP
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Area behind the till is clutter free
Store Standards
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Digital signage display working and correct prices displayed
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USB's available for sale & preview digital frame in use
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Display stands priced and photos in good condition
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Consent form signed by people in sample photos
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BNCL signage displayed at till point
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All equipment working (reported to engineer if not)
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Photo set in good condition
People
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Team rota completed 3 weeks in advance
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Staff planning tool used daily
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All hosts in correct uniform
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All hosts wearing a name badge (where applicable)
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All team members up selling on every transaction
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All team members aware of current weeks performance including SPH budget
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All team members aware of current weeks conversion rate and target
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All team members have received a daily brief
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All team members are aware of the recent mystery guest score and action plan
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All team members have received an observation check in the month
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All training records are completed, signed off and on the tracker
Profit Protection
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Daily checklist completed
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Cash discrepancies investigated daily
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All employee personal property stored in lockers
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Void tracker completed daily and controlled
Back of House
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All fire exits are clear
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Noticeboards set up to SOP
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Has a bi monthly audit being completed and scored a green
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Have all actions been completed from the previous H&S audit
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Are all SOP's available in the unit
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Is the stockroom fully set up to SOP
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Is the rear of the unit free from any rubbish
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Comments
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Signature