WC Centre Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Please enter the date and time you visited the centre

  Date

• Whenever you select "no" please include a photo.

CAR PARK

• For each question below, select an area of 20 car spaces and audit in relation to that area.

• Which car park did you park in (or if didn't drive which car park are you auditing)?

  P1 Basement Market St Entry (Near Coles)

  P1 Regent St Entry

  P2 Market St Entry (H&M Building)

  P3 Keira St Entry

  P3 Kenny St Entry

• Type the closest column number to where you parked.

• Is the car park floor clean?

  Yes

  No

  N/A

• Are the ceiling, lights and light covers in the car park area clean?

  Yes

  No

  N/A

• Are ceiling lights in the car park working?

  Yes

  No

  N/A

• Are the park guideance lights functioning correctly?

  Yes

  No

  N/A

• Were the pipes, vents and signs clean?

  Yes

  No

  N/A

• Were the columns / pylons clean?

  Yes

  No

  N/A

• Is the bitumen / concrete in a good condition?

  Yes

  No

  N/A

• Are there less than 2 unattended trolleys in the car park (not including trolley bays)?

  Yes

  No

  N/A

• Are the walls and doors clean?

  Yes

  No

  N/A

CENTRE ENTRANCES

• Select 1 entrance to the centre to audit.

• Which entrance did you assess (type name of closest store)?

• Is the footpath and/or stairs, bollards and lights at the centre entrance clean?

  Yes

  No

  N/A

• Is the entry door, wall and glass clean?

  Yes

  No

  N/A

• Is the entry mat clean?

  Yes

  No

  N/A

• Are entry mats installed correctly and are they in good condition?

  Yes

  No

  N/A

• Are the rubbish bins clean?

  Yes

  No

  N/A

• Are the wall and ceiling lights working?

  Yes

  No

  N/A

• Were the car park pay machines clean?

  Yes

  No

  N/A

GENERAL MALL

• Audit an area of floor space in front of 20 retail stores.

• Type the name of the store you started at and finished at.

• Are the floors and carpet areas clean? (Clean = less than 3 pieces of rubbish / spills)

  Yes

  No

  N/A

• Are the ceiling, wall lights and air conditioning vents clean?

  Yes

  No

  N/A

• Does the general mall have less than 4 lights not working? (Answer "no" if more than 4 lights not working)

  Yes

  No

  N/A

• Are balustrades clean?

  Yes

  No

  N/A

• Is furniture kept at a minimum 1 metre clear from balustrades to prevent climbing the balustrade?

  Yes

  No

  N/A

• Are directional signage, advertising signage, directory boards, payphones and ATM's clean?

  Yes

  No

  N/A

• Are the rubbish bins clean and well presented?

  Yes

  No

  N/A

• Are general mall pot plants free of rubbish?

  Yes

  No

  N/A

• Was the general mall free from abandoned trolleys? (Answer "no" if more than 3 abandoned trolleys)

  Yes

  No

  N/A

• Are lifts, escalators and travelators clean?

  Yes

  No

  N/A

• Are coffee tables and seats within the general mall seating areas clean and well presented?

  Yes

  No

  N/A

• Are coffee tables and seats within the general mall seating area in good condition?

  Yes

  No

  N/A

• During your visit were you able to hear music playing in the general mall?

  Yes

  No

  N/A

• Were the children's coin operated rides and vending machines undamaged and working?

  Yes

  No

  N/A

• Visit the Playworld - Is it in good condition and well maintained? (maybe located outside the area audited above)

  Yes

  No

  N/A

• Visit the customer service desk - was it clean and well presented? (maybe located outside the area audited above)

  Yes

  No

  N/A

• Approach a cleaner, security guard or customer service team member - was their uniform clean & tidy and wearing a name badge?

  Yes

  No

  N/A

• Ask the same team member for directions - were they polite and answered your enquiry?

  Yes

  No

  N/A

• What was the name of the team member (or description if no name tag)?

REST ROOMS

• Select 1 rest room to audit.

• What was the location of the restroom you visited (type the name of the closest retail store to the restroom)?

• Which type of rest room did you visit?

  Male

  Female

  Disabled

• Are the ceilings, vents & lights clean?

  Yes

  No

  N/A

• Are the walls, doors & partitions clean?

  Yes

  No

  N/A

• Are the doors and door frames in a well painted condition?

  Yes

  No

  N/A

• Are the walls in good condition and not in need of repair?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Are the floors in good condition and not in need of repair?

  Yes

  No

  N/A

• Are the mirrors, taps, basins & bench tops clean?

  Yes

  No

  N/A

• Are the mirrors and advertising signs in good condition?

  Yes

  No

  N/A

• Are the bins clean and have capacity for more rubbish?

  Yes

  No

  N/A

• Are the rest room facilities in good working order? (ie lights not working, broken seats etc...)

  Yes

  No

  N/A

• Are the toilet bowls, toilet seats, urinals and wall tiles underneath urinals clean?

  Yes

  No

  N/A

• Are toilet paper, soap and hand towel dispensers in the restrooms clean and well stocked?

  Yes

  No

  N/A

• Were the sanitary bins clean and well presented?

  Yes

  No

  N/A

• Did the restroom have a pleasant odour?

  Yes

  No

  N/A

PARENTS ROOM

• Select 1 parents room to audit.

• What was the location of the parents room you visited (type the name of the closest retail store to the parents room)?

• Are the ceiling, ceiling vents & lights clean?

  Yes

  No

  N/A

• Are the walls, doors & partitions clean?

  Yes

  No

  N/A

• Were the walls in good condition and not in need of repair?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Were the floors in good condition and not in need of repair?

  Yes

  No

  N/A

• Are the mirrors, taps, basins & bench tops clean?

  Yes

  No

  N/A

• Are the mirrors and advertising signs in good condition?

  Yes

  No

  N/A

• Are the bins (regular & nappy bins) clean and have capacity for more rubbish?

  Yes

  No

  N/A

• Are the parents room facilities in good working order? (ie lights not working, microwave etc...)

  Yes

  No

  N/A

• Are the child/parent toilet bowls & toilet seats clean?

  Yes

  No

  N/A

• Are toilet paper, soap & hand towel dispensers in the parents room clean and well stocked?

  Yes

  No

  N/A

• Were the sanitary bins clean and well presented?

  Yes

  No

  N/A

• Were the feeding cubicles & feeding facilities clean and in good condition?

  Yes

  No

  N/A

• Is the play area tidy, free from rubbish and toys in good condition?

  Yes

  No

  N/A

• Does the parents room have a pleasant odour?

  Yes

  No

  N/A

FOOD COURT

• Select 1 food court to audit (near Anaconda/KFC or main food court with McDonalds in it)

• Describe which food court you audited.

• Were tables cleared and ready for use within 5 minutes of being vacated and was the cleaner using a Green coloured cloth to wipe table surfaces?

  Yes

  No

  N/A

• Is the food court floor clean? (less than 5 pieces of litter / spills)

  Yes

  No

  N/A

• Are the lights in the food court area clean?

  Yes

  No

  N/A

• Are the lights in good working order (less than 3 lights not working)?

  Yes

  No

  N/A

• Are the windows and glass panels clean?

  Yes

  No

  N/A

• Were the pot plants free of litter and in good condition?

  Yes

  No

  N/A

• Are un-attended tables, bases, chairs, legs and high chairs in the food court clean?

  Yes

  No

  N/A

• Are the recycling / bin stations and cleaners stations clean and well presented?

  Yes

  No

  N/A

• Are lights inside the retailers on and working?

  Yes

  No

  N/A

• Is the food court free of unattended trolleys? (Answer "no" if more than 3 unattended trolleys)

  Yes

  No

  N/A

PERIMETER

• Visit 1 area of the perimeter of around 20 metres long.

• Write the name of the store closest to the perimeter area you inspected.

• Are the external walls, doors and door frames clean?

  Yes

  No

  N/A

• Are doors and door frames in a well painted condition?

  Yes

  No

  N/A

• Is the floor clean and in good condition?

  Yes

  No

  N/A

• Is the building facade in a good condition?

  Yes

  No

  N/A

• Are the lights clean?

  Yes

  No

  N/A

• Are external garden beds and planters clean?

  Yes

  No

  N/A

• Are external signage and awnings clean?

  Yes

  No

  N/A

END

• Please feel free to add any additional commentary below (positive or constructive) or photos of an area you would like to highlight.

• Click to add photos

  Media

• Thank you for completing this audit!