Is the outside of the cup clean?
Did the temperature of your side item meet your expectations, was it salty and was it crispy?
Is your entire order 100% correct?
Did the temperature and appearance of your entree meet your expectations and did it taste good?
PACKAGING - is the food presented nicely?
DRIVE THRU - Is someone greeting the customer at the DT window within 10 seconds?
ORDER PRESENTATION - Upon delivery of your order did they read the order back, tell you the cost, and thank you?
SWITCHBOARD - Did they use their name, have a "smile" in their voice, read the order back, suggestive sell, tell the cost, thank you, and use the proper closing?
LANDSCAPE - Is the lawn mowed and trimmed? Is the lawn and landscaping free of weeds, trash, and debris? Is it eye appealing?
TRASH CAN LOTS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?
ENTER/EXIT SIGNS - Are they in good condition and lights working?
WINDOWS - Are all windows clean? Is there any clutter on the window ledges?
If the lights are on...
EXTERIOR LIGHTING - Are all exterior lights on and working?
MENU HOUSINGS & DT - Is the menu clean & in good repair?
LOT - Is the lot and sidewalk area free of excessive grease, oil, litter, gum, clutter, etc.? Is the concrete in good condition?
MANAGEMENT & CREW APPEARANCE - Uniforms/Grooming - clean and neat, any facial hair must be neatly trimmed. Do the management and crew members have on name tags and look professional?