Information

  • Store #

  • Street Name

  • Conducted on

  • Ticket #

  • Auditor #

Food and Beverage Quality

  • Is the outside of the cup clean?

  • Did the temperature of your side item meet your expectations, was it salty and was it crispy?

  • Is your entire order 100% correct?

  • Did the temperature and appearance of your entree meet your expectations and did it taste good?

  • PACKAGING - is the food presented nicely?

Customer Service

  • DRIVE THRU - Is someone greeting the customer at the DT window within 10 seconds?

  • ORDER PRESENTATION - Upon delivery of your order did they read the order back, tell you the cost, and thank you?

  • SWITCHBOARD - Did they use their name, have a "smile" in their voice, read the order back, suggestive sell, tell the cost, thank you, and use the proper closing?

SPEED OF SERVICE

  • Reply time:

  • Service time:

EXTERIOR CLEANLINESS/LIGHTING

  • LANDSCAPE - Is the lawn mowed and trimmed? Is the lawn and landscaping free of weeds, trash, and debris? Is it eye appealing?

  • TRASH CAN LOTS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?

  • ENTER/EXIT SIGNS - Are they in good condition and lights working?

  • WINDOWS - Are all windows clean? Is there any clutter on the window ledges?

  • If the lights are on...

  • EXTERIOR LIGHTING - Are all exterior lights on and working?

  • MENU HOUSINGS & DT - Is the menu clean & in good repair?

  • LOT - Is the lot and sidewalk area free of excessive grease, oil, litter, gum, clutter, etc.? Is the concrete in good condition?

SYSTEMS AND PROCEDURES

  • MANAGEMENT & CREW APPEARANCE - Uniforms/Grooming - clean and neat, any facial hair must be neatly trimmed. Do the management and crew members have on name tags and look professional?

  • Additional comments:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.