Information
-
Store #
-
Street Name
-
Conducted on
-
Ticket #
-
Auditor #
Food and Beverage Quality
-
Is the outside of the cup clean?
-
Did the temperature of your side item meet your expectations, was it salty and was it crispy?
-
Is your entire order 100% correct?
-
Did the temperature and appearance of your entree meet your expectations and did it taste good?
-
PACKAGING - is the food presented nicely?
Customer Service
-
DRIVE THRU - Is someone greeting the customer at the DT window within 10 seconds?
-
ORDER PRESENTATION - Upon delivery of your order did they read the order back, tell you the cost, and thank you?
-
SWITCHBOARD - Did they use their name, have a "smile" in their voice, read the order back, suggestive sell, tell the cost, thank you, and use the proper closing?
SPEED OF SERVICE
-
Reply time:
-
Service time:
EXTERIOR CLEANLINESS/LIGHTING
-
LANDSCAPE - Is the lawn mowed and trimmed? Is the lawn and landscaping free of weeds, trash, and debris? Is it eye appealing?
-
TRASH CAN LOTS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?
-
ENTER/EXIT SIGNS - Are they in good condition and lights working?
-
WINDOWS - Are all windows clean? Is there any clutter on the window ledges?
-
If the lights are on...
-
EXTERIOR LIGHTING - Are all exterior lights on and working?
-
MENU HOUSINGS & DT - Is the menu clean & in good repair?
-
LOT - Is the lot and sidewalk area free of excessive grease, oil, litter, gum, clutter, etc.? Is the concrete in good condition?
SYSTEMS AND PROCEDURES
-
MANAGEMENT & CREW APPEARANCE - Uniforms/Grooming - clean and neat, any facial hair must be neatly trimmed. Do the management and crew members have on name tags and look professional?
-
Additional comments:
