Information

  • Sonic #

  • Street Name

  • Date and Time:

  • Ticket #

  • Auditor #

Food & Beverage Quality

  • Did you get your Sonic Mint?

  • Is your Sonic beverage mixed correctly, good tasting & free of spills. <br>

  • Was you side item a full portion

  • PACKAGING - is the food presented nicely?

  • Did the temperature of your side items meet your expectations, salted and was crispy.

  • Did the temperature and appearance of your entree meet your expectations and did it taste good? Was it dressed on the crown?<br>V

  • Is your entire order 100% correct?

CUSTOMER SERVICE

  • SWITCHBOARD - Did the crew member use a proper greeting with their name? Did they have a "smile" in their voice? Did they read the order back, suggestive sell, tell the cost, thank you and use the proper closing with Sonic in the Wrap-up?

  • ORDER PRESENTATION - Upon delivery of food did the carhop tell you their name, repeat order, give amount due and thank you?

  • SKATING - Is anyone wearing skates? If not, did your hop hustle?

  • CARHOP - Did they mention red button, ask if you wanted ketchup & give eye contact?

  • MUSIC - Is the Sonic Radio playing and Audible?

  • CHECKBACK- Did anyone CHECKBACK within 10 minutes?

SPEED OF SERVICE

  • Reply Time:

  • Reply time under 10 sec? (0-10=Green, 11-15= Yellow, 16+=Red)

  • Service Time:

  • Service time under 3:30? (Under 3:00=Green, 3:01-3:30=Yellow, 3:31+= Red)

EXTERIOR CLEANLINESS/LIGHTING

  • MENU HOUSINGS - Is the menu clean & in good repair?

  • TRASH CAN LIDS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?

  • LANDSCAPE - Is the lawn mowed & trimmed? Is the lawn and landscaping free of weeds, trash and do the flower pots (I/A) have something eye appealing in them and no dead plants are visible?

  • LOT - Is the lot and sidewalk area free of excessive grease, oil, litter, gum, clutter, etc? Is the concrete in good condition? Does the striping look good?

  • PATIO - Is the patio area clean & organized? Is all furniture in good repair? Is the patio area free of graffiti on the hand rails and tables?

  • ENTER / EXIT SIGNS - In good condition and lights working?

  • WINDOWS - Are all windows clean (including doors)? Is there any clutter on the window ledges?

  • RESTROOMS - Is the interior clean and odor free? Is the sink, toilet, hand dryer/paper towel dispenser in good working order? Is there a hand washing sign posted? Is the trash can clean, lined, and have a lid?

  • If location has lights on then turn on switch<br>

  • Are lot lights, wall packs, canopy lights and wall signs all working <br>

  • If location has LED Board then turn on switch.

  • LED BOARD - Is this working and being utilized?

SYSTEMS AND PROCEDURES

  • MANAGEMENT & CREW APPEARANCE - Uniforms/Grooming - clean and neat, any facial hair must be neatly trimmed. Do the management and carhops have on name tags and looks professional?

  • Additional comments:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.