Information
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Sonic #
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Street Name
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Date and Time:
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Ticket #
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Auditor #
Food & Beverage Quality
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Did you get your Sonic Mint?
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Is your Sonic beverage mixed correctly, good tasting & free of spills. <br>
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Was you side item a full portion
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PACKAGING - is the food presented nicely?
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Did the temperature of your side items meet your expectations, salted and was crispy.
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Did the temperature and appearance of your entree meet your expectations and did it taste good? Was it dressed on the crown?<br>V
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Is your entire order 100% correct?
CUSTOMER SERVICE
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SWITCHBOARD - Did the crew member use a proper greeting with their name? Did they have a "smile" in their voice? Did they read the order back, suggestive sell, tell the cost, thank you and use the proper closing with Sonic in the Wrap-up?
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ORDER PRESENTATION - Upon delivery of food did the carhop tell you their name, repeat order, give amount due and thank you?
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SKATING - Is anyone wearing skates? If not, did your hop hustle?
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CARHOP - Did they mention red button, ask if you wanted ketchup & give eye contact?
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MUSIC - Is the Sonic Radio playing and Audible?
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CHECKBACK- Did anyone CHECKBACK within 10 minutes?
SPEED OF SERVICE
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Reply Time:
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Reply time under 10 sec? (0-10=Green, 11-15= Yellow, 16+=Red)
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Service Time:
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Service time under 3:30? (Under 3:00=Green, 3:01-3:30=Yellow, 3:31+= Red)
EXTERIOR CLEANLINESS/LIGHTING
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MENU HOUSINGS - Is the menu clean & in good repair?
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TRASH CAN LIDS AND DUMPSTER - Are all trash can lids free of debris, sauce stains, and look eye appealing? Are the trash cans lined, and not over-flowing? Is the dumpster area clean and in good condition?
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LANDSCAPE - Is the lawn mowed & trimmed? Is the lawn and landscaping free of weeds, trash and do the flower pots (I/A) have something eye appealing in them and no dead plants are visible?
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LOT - Is the lot and sidewalk area free of excessive grease, oil, litter, gum, clutter, etc? Is the concrete in good condition? Does the striping look good?
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PATIO - Is the patio area clean & organized? Is all furniture in good repair? Is the patio area free of graffiti on the hand rails and tables?
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ENTER / EXIT SIGNS - In good condition and lights working?
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WINDOWS - Are all windows clean (including doors)? Is there any clutter on the window ledges?
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RESTROOMS - Is the interior clean and odor free? Is the sink, toilet, hand dryer/paper towel dispenser in good working order? Is there a hand washing sign posted? Is the trash can clean, lined, and have a lid?
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If location has lights on then turn on switch<br>
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Are lot lights, wall packs, canopy lights and wall signs all working <br>
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If location has LED Board then turn on switch.
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LED BOARD - Is this working and being utilized?
SYSTEMS AND PROCEDURES
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MANAGEMENT & CREW APPEARANCE - Uniforms/Grooming - clean and neat, any facial hair must be neatly trimmed. Do the management and carhops have on name tags and looks professional?
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Additional comments:
