Title Page

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Carpark

  • Signage clean and in good repair

  • Carpark clean and free from litter

  • Bins clean and not not full

  • 6 Sheets, banners and all point of sale current, in good repair and with appropriate perspex covers fitted appropriately

Reception

  • League Host is present at entrance and offering the perfect greeting

  • Doors clean, well painted and free from blockage

  • Windows clean and in good repair

  • Counter clean, in good repair, free from clutter and any POS current

  • Lighting clean and working

  • TV on, showing appropriate channel, linked with PL adverts and adding value to customer experience where possible (showing league tables, press centre etc)

  • Notice board clean, displaying PL/FA rules, code of conduct, current league tables on correct template

  • All POS current, prioritised correctly, in good repair and covering perspex fitted correctly

  • Fitco unit(s) clean, in good state of repair, appropriately positioned, fully stocked, secure, merchandised and priced correctly,

  • Vending fully stocked, to plan, fronted up, clean and in good repair

  • Lifts and/or stairs are clean and in good state of repair

People

  • All colleagues wearing correct Adidas uniform & name lanyards

  • Smart, clean shaven and overall professional appearance

  • Player maker deployed at appropriate times and delivering PITCH & WINNER with all customers. Tablets in hand, charged and ready.

  • Overall team engagement

Office & compliance

  • Legal documentation all up to date including licensing. CM is the licence holder and all AMs have a personal licence.

  • Referees and Coaches have had appropriate DBS & certificate checks.

  • Vending machine cash & cashless vending controls all correct

  • Random data check including Loyalty Scheme & BB contacts up to date

  • BOB Notice boards up to date, team engaged in messaging and up to date with performance, targets and current priorities

  • BBC completed without fail. Evidence team have walked the club today.

  • Club website and Facebook page up to date and engaging for our customers

  • Safe secure. Safe and till floats correct

  • Fire log book kept is safe and up to date

  • Banking procedures all correct including drop logs and signatures

  • Desks, chairs, carpets clean and in good repair

  • Legionella checks all complete and up to date

  • Desk & PCs clean and free from clutter

  • Filing current and organised

  • Every duty manager is first aid trained

  • Store room appropriately stocked with OOD stock rotation and stock management/tracker up to date

Bar area

  • Counter area & pumps clean and in good state of repair

  • Lavazza machine clean, well maintained, well merchandise and correct price list

  • Snack fully stacked

  • Fridges clean, appropriately stocked and in good repair

  • Spirits clean and appropriately merchandised

  • Clear age verification policy and process in place

  • Price list clear, engaging and covers all products sold

  • Floor, doors, windows, ceiling clean and in good state of repair

  • Heating working and aircon / heating units clean and in good state of repair

  • Tables & seating clean, arranged appropriately and in good state of repair

  • All POS current, prioritised correctly, in good repair and covering perspex fitted correctly

  • Lighting sufficient and all working

  • TVs working and displaying appropriate channel.

  • Fire alarm exits clearly marked and fire doors free from blockage

  • Ice machine clean and ice scoop stored separately in sanitised container

  • Evidence of line cleaning procedure and clean rhythm and routine

Kitchen

  • Walls clean and in good state of repair.

  • Floor clean and in good state of repair

  • Fridge & Freezer clean and in good state of repair

  • Sink and work surfaces clean and in good state of repair. Relevant hand washing guide displayed.

  • Kettle clean and in good state of repair

  • Bins clean and not overflowing

Food Service Area

  • Service area clean, tidy and free from unnecessary clutter?

  • Temperature checks clearly displayed and complete and up-to-date?

  • Cleaning schedule clearly displayed and completed and up-to-date?

  • All staff serving food trained with level 2 hygiene course and certificates on display?

  • Pizza Oven and Freezer both clean, tidy and free from obstruction or damage?

Toilets (male, female & disabled)

  • Smell fresh with appropriate use of air fresheners where necessary

  • Sinks clean and in good state of repair including sealant, taps working and soap dispensers full

  • All POS current, prioritised correctly, in good repair and covering perspex fitted correctly

  • Hand dryers clean, working and in good state of repair

  • Floor, walls, mirrors, doors, ceiling tiles, lighting clean and in good repair

  • Toilets, urinals clean and in good state of repair including sealant round base of unit. No gravity on doors, walls etc. Toilet roll holders full.

  • Bins clean and not overflowing

Changing rooms

  • Flooring and mats clean, free from rubber crumb and in good state of repair

  • Walls and mirrors clean and in good state of repair

  • Lights clean and in good state of repair

  • Lockers clean (inside, outside and on top), working and in good state of repair

  • Seating clean and in good state of repair

  • Vending fully stocked, to plan, fronted up, clean and in good repair

  • Showers clean, free from lime scale and in good state of repair

  • Shower flooring clean, free from mould and in good state of repair

  • Vents clean and in good state of repair

  • Wall tiles clean and free from mould

  • Drains clean, odourless and in good repair

  • Bins clean and not overflowing

Pitches

  • Exit from club to pitch clean, doors and mats in good repair. Clear signage to different pitch numbers to aid customer journey

  • Walk ways between pitches, clean, free from litter/leaves, bins clean and not overflowing and area in good repair overall

  • Pitches clear from litter and leaves, ample rubber crumb distributed to plan and overall in good repair with clear lines, spots and good seems

  • Gates to pitches clearly numbered, clean and in good repair

  • Goal posts clean, in good repair and chained down to guide lines

  • Goal nets in good repair

  • Kick boards in good repair

  • Advertising banners current and in good repair

  • Netting in good repair

  • Fencing clean and in good repair

  • Side gates to pitches from car park closed ensuring customer journey goes through club

Overall summary

  • Summary of observational trends and actions required

GM comments

  • Comments, commitments and timescales

  • GM Signature

  • ROM signature

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