Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Carpark
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Signage clean and in good repair
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Gates clean and in good repair
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Car park surface in good state of repair with clear white lines for parking bays
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Free from litter
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Bins clean and not not full
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6 Sheets, banners and all point of sale current, in good repair and with appropriate perspex covers fitted appropriately
Reception
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League Host is present at entrance and offering the perfect greeting
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Doors clean, well painted and free from blockage
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Windows clean and in good repair
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Counter clean, in good repair, free from clutter and any POS current
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Lighting clean and working
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Ceiling tiles clean and in good repair
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TV on, showing appropriate channel, linked with PL adverts and adding value to customer experience where possible (showing league tables, press centre etc)
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Notice board clean, displaying PL/FA rules, code of conduct, current league tables on correct template
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Pump working and in good repair
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Bin clean, well positioned and not full
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All POS current, prioritised correctly, in good repair and covering perspex fitted correctly
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Adidas unit(s) clean, in good state of repair, appropriately positioned, fully stocked, secure, merchandised and priced correctly,
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Vending fully stocked, to plan, fronted up, clean and in good repair
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Lifts and/or stairs are clean and in good state of repair
People
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All colleagues wearing correct Adidas uniform & appropriate footwear
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Smart, clean shaven and overall professional appearance
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Player maker deployed at appropriate times and delivering PITCH & WINNER with all customers. Tablets in hand, charged and ready.
Office
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BOB Notice boards up to date, team engaged in messaging and up to date with performance, targets and current priorities
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BBC completed without fail. Evidence team have walked the club today.
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Club website and Facebook page up to date and engaging for our customers
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Safe secure
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Operations manual up to date with correct content in place
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Training hour folder correct, up to date and with the correct schedule
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Flooring and walls clean and in good repair
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Chairs in good working order
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Ceiling tiles clean and in good repair
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Desk clean and free from clutter
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PCs clean and tidy
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Filing current and organised
Bar area
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Counter area clean and in good state of repair
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Snack fully stacked
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Pumps clean
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Fridges clean, appropriately stocked and in good repair
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Spirits clean and appropriately merchandised
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Clear age verification policy and process in place
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Price list clear, engaging and covers all products sold
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Flooring clean and in good state of repair
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Ceiling tiles clean and in good repair
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Heating working and aircon / heating units clean and in good state of repair
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Doors clean and in good state of repair
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Windows clean and in good state of repair
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Tables clean, arranged appropriately and in good state of repair
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Seating clean, arranged appropriately and in good state of repair
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All POS current, prioritised correctly, in good repair and covering perspex fitted correctly
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Lighting sufficient and all working
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TVs working and displaying appropriate channel. Powerleague looped adverts playing if installed
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Fire alarm exits clearly marked and fire doors free from blockage
Kitchen
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Walls clean and in good state of repair.
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Floor clean and in good state of repair
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Fridge & Freezer clean and in good state of repair
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Sink and work surfaces clean and in good state of repair. Relevant hand washing guide displayed.
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Kettle clean and in good state of repair
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Bins clean and not overflowing
Food Service Area
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Service area clean, tidy and free from unnecessary clutter?
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Temperature checks clearly displayed and complete and up-to-date?
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Cleaning schedule clearly displayed and completed and up-to-date?
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All staff serving food trained with level 2 hygiene course and certificates on display?
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Pizza Oven and Freezer both clean, tidy and free from obstruction or damage?
Toilets (male, female & disabled)
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Smell fresh with appropriate use of air fresheners where necessary
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Sinks clean and in good state of repair including sealant, taps working and soap dispensers full
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All POS current, prioritised correctly, in good repair and covering perspex fitted correctly
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Hand dryers clean, working and in good state of repair
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Floor , walls, mirrors and doors clean and in good state of repair
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Ceiling tiles clean and in good repair
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Toilets, urinals clean and in good state of repair including sealant round base of unit. No gravity on doors, walls etc. Toilet roll holders full.
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Lighting clean and in good state of repair
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Bins clean and not overflowing
Changing rooms
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Flooring and mats clean, free from rubber crumb and in good state of repair
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Walls and mirrors clean and in good state of repair
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Lights clean and in good state of repair
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Lockers clean (inside, outside and on top), working and in good state of repair
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Seating clean and in good state of repair
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Vending fully stocked, to plan, fronted up, clean and in good repair
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Showers clean, free from lime scale and in good state of repair
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Shower flooring clean, free from mould and in good state of repair
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Vents clean and in good state of repair
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Wall tiles clean and free from mould
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Drains clean, odourless and in good repair
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Bins clean and not overflowing
Pitches
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Exit from club to pitch clean, doors and mats in good repair. Clear signage to different pitch numbers to aid customer journey
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Walk ways between pitches, clean, free from litter/leaves, bins clean and not overflowing and area in good repair overall
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Pitches clear from litter and leaves, ample rubber crumb distributed to plan and overall in good repair
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Gates to pitches clearly numbered, clean and in good repair
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Goal posts clean, in good repair and chained down to guide lines
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Goal nets in good repair
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Kick boards in good repair
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Advertising banners current and in good repair
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Netting in good repair
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Fencing clean and in good repair
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Side gates to pitches from car park closed ensuring customer journey goes through club
Overall summary
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Summary of observational trends and actions required
GM comments
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Comments, commitments and timescales
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GM Signature
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ROM signature
