Information
-
Customer Name
-
Property Address
-
Customer contact details (tel,email)
-
Next of kin contact details (tel,email, address)
-
Tenancy Commencement
-
Tenancy Type
-
Officer Inspecting
-
Date of inspection
Property/Area
-
Have you settled in alright? What is your initial impression of your home and area?
-
Have all the repairs identified at sign up been completed?
-
Do you know how to use/location of heating?
-
Do you know how to use/location of Stop cock?
-
Do you know how to use/location of consumer unit?
-
Are you aware of the repair responsibilities as shown in the leaflet given to you at sign up?
-
Do you know the location of the repair guidance on our website? (If no ensure link is given to customer)
Tenancy
-
Confirm contact details for Neighbourhood Officer, Customer Service Centre, Community Safety Officer, Local Account Manager
-
If support referral made, has the support service been put in place?
-
From the sign up, do you understand what type of tenancy you have and your rights and responsibilities in relation to your tenancy, your property and your visitors?
-
RENT ACCOUNT
-
Current balance
-
Has your HB/UC claim been submitted? (Only where applicable)
-
Have you checked the progress of your claim and provided all information?
-
Has your Direct debit been set up?
-
Have you submitted your Supporting People claim?
-
Do you understand the process for recovering outstanding rent including possession proceedings?
-
It is your responsibility to make sure rent is paid even if you are entitled to and/or claiming Housing Benefit. If you are experiencing difficulties you can contact your Local Account Manager, Citizens Advice Bureau, local Welfare Rights Service.
-
It is your responsibility and we strongly advise you to obtain home contents insurance as PFP will not be liable for damage to your belongings or decorations.
Resident Involvement
-
We are keen to involve residents in improving services
-
Have you had a look through the opportunities for involvement?
-
Would you like any further information on any of the opportunities available?
-
Do you have any particular areas of interest or expertise in relation to services we provide that you would be interested in getting involved in any reviews, monitoring or development of?
-
Any further details?
-
Is the rent in payment?
-
Has Tenant moved in?
-
Tenant Signature
-
Officer Signature
