All customers are being greeted in an acceptable manner when they enter the store?
Every customer has been approached and their needs identified?
All customers are acknowledged by employees when they walk by?
Floor walks are being conducted?
Register customer service meets or exceeds expectations?
Buying customer service meets or exceeds expectations?
Fitting room customer service meets or exceeds expectations?
Personal shopping is being conducted if sales goal isn't being met?
Customer service items of note?
All employees are wearing correct name tags?
All employees are adhering to the dress code policy?
Recovery rack is under control?
All safety policies are being followed?
Inventory adjustment bin is manageable?
Missing tag bin is manageable?
There are no employee holds?
There are no customer holds from previous day?
Inventory screens are up to date and accurate?
Current schedule is posted?
Closet Chat is filled out, printed, and hourly actual sales are being recorded?
Open & Close checklists are being completed?
Voicemails have been checked?
Personnel files are current?
Shift change duties and checklist are being performed correctly by scheduled staff?
Operations items of note:
Window display(s) either meet or exceed expectations?
Slatwall displays either meet or exceed expectations?
Cash Wrap displays either meet or exceed expectations?
Counter top displays either meet or exceed expectations?
All mannequins are appropriately dressed in a way that meets or exceeds expectations?
Visual merchandising items of note?
Employees are checking for counterfeit bills?
Employees are asking for and comparing IDs against credit cards?
Employees are entering transaction amount first into the credit card terminal and then transcribing transaction amount from credit card receipt into DRS?
Employees are promoting selling to the store?
Employees are mentioning all current and up coming promotions?
Buys waiting to be sorted are lined up in order, everything is in a labeled container, buy slips are completely filled out and facing backwards to hide customer information?
Buys being processed are being sorted using proper technique, in an organized manner, and in a timely manners?
Buys that have been entered are in a black bin on the shelves with buy slips facing backwards clearly explaining where additional passes are located?
Each and every pass not able to fit in a black bin is clearly marked and dated?
There are no unexplained buys left over from the previous business day?
Buy shelving system is neat?
Correct buy times are being quoted to the customers?
Trades are being promoted prior to cash out?
Buy items of note:
Overall items of note:
Store Management/Keyholder on duty
Employee(s) on duty