Plato's Closet DM Inspection Report (Memphis Area)

• Location

  PC80243

  PC80282

  PC80343

  PC80440

• Conducted on

  Date

• Audit Title

Customer Service

• All customers are being greeted in an acceptable manner when they enter the store?

  Yes

  No

  N/A

• Every customer has been approached and their needs identified?

  Yes

  No

  N/A

• All customers are acknowledged by employees when they walk by?

  Yes

  No

  N/A

• Floor walks are being conducted?

  Yes

  No

  N/A

• Register customer service meets or exceeds expectations?

  Yes

  No

  N/A

• Buying customer service meets or exceeds expectations?

  Yes

  No

  N/A

• Fitting room customer service meets or exceeds expectations?

  Yes

  No

  N/A

• Personal shopping is being conducted if sales goal isn't being met?

  Yes

  No

  N/A

• Customer service items of note?

  Yes

  No

Operations

• All employees are wearing correct name tags?

  Yes

  No

  N/A

• All employees are adhering to the dress code policy?

  Yes

  No

  N/A

• Recovery rack is under control?

  Yes

  No

  N/A

• All safety policies are being followed?

  Yes

  No

  N/A

• Inventory adjustment bin is manageable?

  Yes

  No

  N/A

• Missing tag bin is manageable?

  Yes

  No

  N/A

• There are no employee holds?

  Yes

  No

  N/A

• There are no customer holds from previous day?

  Yes

  No

  N/A

• Inventory screens are up to date and accurate?

  Yes

  No

  N/A

• Current schedule is posted?

  Yes

  No

  N/A

• Closet Chat is filled out, printed, and hourly actual sales are being recorded?

  Yes

  No

  N/A

• Open & Close checklists are being completed?

  Yes

  No

  N/A

• Voicemails have been checked?

  Yes

  No

  N/A

• Personnel files are current?

  Yes

  No

  N/A

• Shift change duties and checklist are being performed correctly by scheduled staff?

  Yes

  No

  N/A

• Operations items of note:

  Yes

  No

Visual Merchandising

• Window display(s) either meet or exceed expectations?

  Yes

  No

  N/A

• Slatwall displays either meet or exceed expectations?

  Yes

  No

  N/A

• Cash Wrap displays either meet or exceed expectations?

  Yes

  No

  N/A

• Counter top displays either meet or exceed expectations?

  Yes

  No

  N/A

• All mannequins are appropriately dressed in a way that meets or exceeds expectations?

  Yes

  No

  N/A

• Visual merchandising items of note?

  Yes

  No

Point of Sale

• Employees are checking for counterfeit bills?

  Yes

  No

  N/A

• Employees are asking for and comparing IDs against credit cards?

  Yes

  No

  N/A

• Employees are entering transaction amount first into the credit card terminal and then transcribing transaction amount from credit card receipt into DRS?

  Yes

  No

  N/A

• Employees are promoting selling to the store?

  Yes

  No

  N/A

• Employees are mentioning all current and up coming promotions?

  Yes

  No

  N/A

Buys

• Buys waiting to be sorted are lined up in order, everything is in a labeled container, buy slips are completely filled out and facing backwards to hide customer information?

  Yes

  No

  N/A

• Buys being processed are being sorted using proper technique, in an organized manner, and in a timely manners?

  Yes

  No

  N/A

• Buys that have been entered are in a black bin on the shelves with buy slips facing backwards clearly explaining where additional passes are located?

  Yes

  No

  N/A

• Each and every pass not able to fit in a black bin is clearly marked and dated?

  Yes

  No

  N/A

• There are no unexplained buys left over from the previous business day?

  Yes

  No

  N/A

• Buy shelving system is neat?

  Yes

  No

  N/A

• Correct buy times are being quoted to the customers?

  Yes

  No

  N/A

• Trades are being promoted prior to cash out?

  Yes

  No

  N/A

• Buy items of note:

  Yes

  No

Notes

• Overall items of note:

  Yes

  No

Responsible Parties

• Store Management/Keyholder on duty

• Name and Signature

  Sign

• Employee(s) on duty

Employee

• Name and Signature

  Sign

• District Manager/Owner

• Name and Signature

  Sign