Customer details
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Site conducted
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Conducted on
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Prepared by
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Location
Post resolution checklist
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Can you confirm that the original issue has been fully resolved?
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What else needs to be done in order to gain sattisfaction
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Please sign below to confirm
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Have you encountered any problems after the fix was implemented?
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Please state the issue
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Is the product/service working as expected now?
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What issue are you facing?
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How was your overall experience with our support team during this process?
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Was the issue resolved within a reasonable time frame to your satisfaction?
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Did you feel well-informed and updated throughout the resolution process?
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Is there anything more we can do to improve the solution?
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Kindly state below
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Would you recommend our service/product to others based on this experience?
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Kindly confirm you are happy with the remedial works carried out
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Please sign to confirm
