Pride Plaza Hotel, Ahmedabad - General Manager Checklist

• Conducted on

  Date

HOTEL ENTRANCE

• Hotel Entrance neat & clean

  Yes

  No

  N/A

• In & Out gate and Main Porch Clean?

  Yes

  No

  N/A

• Security on duty- groomed

  Yes

  No

  N/A

• Signage's clean.

  Yes

  No

  N/A

• Building lights working / in place.

  Yes

  No

  N/A

PARKING - GUEST & STAFF ENTRANCE

• No Trash around.

  Yes

  No

  N/A

• Cars parked properly

  Yes

  No

  N/A

• All trash bin clean and in place.

  Yes

  No

  N/A

• Lobby and Lobby entrance clean

  Yes

  No

  N/A

• Wet garbage room- bags placed in bins.

  Yes

  No

  N/A

• Stores / kitchen back entrance- clean and clutter free.

  Yes

  No

  N/A

STAFF ENTRANCE

• Staffs entrance clean

  Yes

  No

  N/A

• Restroom & Lockers -clean.

  Yes

  No

  N/A

• Time office clean and well arranged.

  Yes

  No

  N/A

• CCTV clear and all camera working.

  Yes

  No

  N/A

• Punching machine - good and in working condition.

  Yes

  No

  N/A

• Security guards: well groomed.

  Yes

  No

  N/A

BACK OF THE HOUSE

• Passage clean and smells good.

  Yes

  No

  N/A

• Fire exit passage to the back clean and clutter free, lights switched on.

  Yes

  No

  N/A

• Ladies and gents - staff toilet clean.

  Yes

  No

  N/A

• Gents / ladies lockers and restrooms - clean. Toilets clean.

  Yes

  No

  N/A

• Service lift, baggage lift - clean and no damages.

  Yes

  No

  N/A

LOBBY

• Glass door clean.

  Yes

  No

  N/A

• Planters clean.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Reception counter clean & clutter free.

  Yes

  No

  N/A

• Staff uniform / grooming / usage of standard phrases.

  Yes

  No

  N/A

• Back office clean.

  Yes

  No

  N/A

• Business Centre - clean.

  Yes

  No

  N/A

• Glass door to pool - smudge free / clean and clear water in pool.

  Yes

  No

  N/A

CAFÉ TREAT

• Entrance clean, glass door smudge free.

  Yes

  No

  N/A

• Staff well groomed / usage of standard phrases.

  Yes

  No

  N/A

• Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.

  Yes

  No

  N/A

• Food tasting comments.

  Yes

  No

  N/A

• Buffet name tags in place.

  Yes

  No

  N/A

• Food replenishment done at regular interval.

  Yes

  No

  N/A

ANGARE

• Area in and around clean.

  Yes

  No

  N/A

SWIMMING POOL

• Swimming pools- water clean and clear.

  Yes

  No

  N/A

• Pool deck clean , towels available.

  Yes

  No

  N/A

• Gents ladies toilets clean, no damages or anything missing?

  Yes

  No

  N/A

GUEST'S LIFT

• Clean floor, mirror and glass smudge free.

  Yes

  No

  N/A

SPA

• Clean and Lights switched off if not in use.

  Yes

  No

  N/A

CHANGING ROOM - LADIES & GENTS

• Clean and tidy.

  Yes

  No

  N/A

Banquets

• Clean lights and AC switched off when not in use.

  Yes

  No

  N/A

STAFF CAFETERIA

• Clean

  Yes

  No

  N/A

• Menu: food hot and replenished on time?

  Yes

  No

  N/A

MAIN KITCHEN

• Clean

  Yes

  No

  N/A

• Staff well groomed in proper uniform

  Yes

  No

  N/A

DIFFICULT SITUATIONS HANDLED

• Handled an issue / complaint : resolved or brought over.

  Yes

  No

  N/A

STAFF FEEDBACK

• Speak to staff of any department and get their feedback on Employee Satisfaction.

  Yes

  No

  N/A

OBSERVATIONS, SUGGESTIONS FOR IMPROVEMENTS

• Observations & suggestions