Pride Plaza Hotel Ahmedabad - House Keeping Checklist

• Document No.

• Audit Title

• The Pride Hotel, Ahmedabad

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

ENCOUNTER 1: Turndown Service

• Was the Room Entry procedure followed?

  Yes

  No

  N/A

• Did the H.K. asst. clear the garbage/Soiled linen and used crockery from the room?

  Yes

  No

  N/A

• Did the H.K. asst. tidy up the room?

  Yes

  No

  N/A

• Did the H.K.asst.tidy up the Guest belongings and fold the garments?

  Yes

  No

  N/A

• Did the H.K.asst. place the remote and guest comment card on the duvet fold?

  Yes

  No

  N/A

• Was the TCM cleaned and supplies replenished?

  Yes

  No

  N/A

• Was the Mini Bar checked and replenished?

  Yes

  No

  N/A

• Was the bathroom tidied up?

  Yes

  No

  N/A

• Was the used Guest Toiletries replenished?

  Yes

  No

  N/A

• Was the shower curtain drawn?

  Yes

  No

  N/A

• Were the lights switched on as per standards?(Only passage light and bedside light as per occupancy)

  Yes

  No

  N/A

• Were any maintenance jobs pending?

  Yes

  No

  N/A

• If there is guest laundry , was it appropriately placed?

  Yes

  No

  N/A

• Did the H.K.asst. note the serviced room number in his diary

  Yes

  No

  N/A

ENCOUNTER 2: Room Ready on Arrival

• Was the Main Door Clean and doorplate polished?

  Yes

  No

  N/A

• Was the Electronic lock /Door lock functional?

  Yes

  No

  N/A

• Did the Room smell fresh?

  Yes

  No

  N/A

• Was the first appearance of the room crisp and clean?

  Yes

  No

  N/A

• Was the bed neatly made and the linen fresh?

  Yes

  No

  N/A

• Were the heavy curtains drawn apart?

  Yes

  No

  N/A

• Was the linen free of stains?

  Yes

  No

  N/A

• Was the bed Runner clean and free of stains and frayed edges?

  Yes

  No

  N/A

• Was the bed made neatly as per Standards?

  Yes

  No

  N/A

• Were the room surfaces dust free?

  Yes

  No

  N/A

• If there are carpets was the carpet clean and well brushed?

  Yes

  No

  N/A

• Was the Service Directory clean and free of stains and tears?

  Yes

  No

  N/A

• Was the Guest Stationery clean, replenished and not dog eared

  Yes

  No

  N/A

• Was the furniture aligned properly?

  Yes

  No

  N/A

• Were the areas behind the heavy curtains clean and free of debris?

  Yes

  No

  N/A

• Was the window clean and free of spots and stains?

  Yes

  No

  N/A

• Was the TV screen clean and the TV tuned as per Standards?

  Yes

  No

  N/A

• Were all lights working?

  Yes

  No

  N/A

• Was the AC effective and set at 22C

  Yes

  No

  N/A

• Did the bathroom smell fresh?

  Yes

  No

  N/A

• Were the toiletries clean, dust free and placed neatly?

  Yes

  No

  N/A

• Was the shower cubicle/Tub/WC/Wash basin clean and free of dirt and hair?

  Yes

  No

  N/A

• Were the light fittings clean?

  Yes

  No

  N/A

• Was the water pressure as per Standards?

  Yes

  No

  N/A

• Was the bathroom exhaust working?

  Yes

  No

  N/A

• Were all bathroom fixtures polished and clean?

  Yes

  No

  N/A

• Were the room glasses clean and free of stains?

  Yes

  No

  N/A

Guest Bedroom Initial Non Compliance Points

• Upkeep and Cleanliness - Window (s) interior & mirror(s) are in good condition, free of grease marks & smudges

  Yes

  No

  N/A

• In Room collateral and reading materials and references meet standards o Telephone directory missing <br>o Telephone directory dirty / dusty / graffiti <br>o Telephone directory in poor condition

  Yes

  No

  N/A

• Guest Informant or other publication dirty / dusty / graffiti o Guest Informant or other publication in poor condition Services Directory - Operating hours of F&B outlets & other facilities included

  Yes

  No

  N/A

• General - Minimum 6 wooden hanger and 2 satin hanger provided

  Yes

  No

  N/A

• Room tidied, Bed is neat & tidy, Room smells fresh

  Yes

  No

  N/A

ENCOUNTER - 3: Upkeep of Public Area Restrooms

• Do the Restrooms smell fresh and clean?

  Yes

  No

  N/A

• Do the Restrooms have automatic fragrance dispensers?

  Yes

  No

  N/A

• Are the mirrors clean and free of stains/smudges?

  Yes

  No

  N/A

• Are the washbasins clean?

  Yes

  No

  N/A

• Is the area under the counters clean?

  Yes

  No

  N/A

• Are all fixtures free of watermarks and clean?

  Yes

  No

  N/A

• Are all fixtures in working condition?

  Yes

  No

  N/A

• Do the Restrooms have paper towel dispensers or hand dryers?

  Yes

  No

  N/A

• Do the Restrooms have soap dispensers?

  Yes

  No

  N/A

• Do the Restrooms have a flowers?

  Yes

  No

  N/A

• Are the Urinals clean and free of stains?

  Yes

  No

  N/A

• Do the flushing systems of the urinals work effectively?

  Yes

  No

  N/A

• Are the corners and drain covers clean and free of debris?

  Yes

  No

  N/A

• Are the dustbins cleared frequently?

  Yes

  No

  N/A

ENCOUNTER - 4: ENTRANCE & LOBBY

• Does the Entrance have a clean doormat?

  Yes

  No

  N/A

• Is the Doorman in Doorman’s Uniform?

  Yes

  No

  N/A

• Do you experience the Pride Fragrance when you enter the Lobby?

  Yes

  No

  N/A

• Are the Lobby door /window glass clean?

  Yes

  No

  N/A

• Does the Lobby smell fresh and free of damp smell?

  Yes

  No

  N/A

• Does the Lobby have an appropriate flower arrangement?

  Yes

  No

  N/A

• Are the Staff in Uniforms as per Standards?

  Yes

  No

  N/A

• Is the condition of the upholstery good and not looking old and worn out?

  Yes

  No

  N/A

• Other Public Areas - Flooring clean & clear of debris

  Yes

  No

  N/A

• Are all surfaces clean?

  Yes

  No

  N/A

• Are plants (if placed) clean and well maintained?

  Yes

  No

  N/A

• Are the Lift grooves clean?

  Yes

  No

  N/A

• Is the elevator clean and well maintained?

  Yes

  No

  N/A

Laundry Service Non Compliance Points

• Garment is collected within 10 minutes

  Yes

  No

  N/A

• Staff who comes for collecting the laundry uses guest name

  Yes

  No

  N/A

• Garments are returned at time promised or guest informed of delays

  Yes

  No

  N/A

Housekeeping Request Non Compliance Points

• Guest name mentioned during initial telephone greeting, or immediately thereafter<br>

  Yes

  No

  N/A

• Estimated delivery time provided automatically<br>

  Yes

  No

  N/A