Process for Sourcing a New Employee

Title Page

Site conducted
Conducted on
Prepared by
Location
Personnel being considered for employment
Personnel Mobile Phone Number
Referee Name and Phone Number
Personnel Date of Birth

Advertising for an Employee

What Role are you advertising for? likr in the web page
- Senior Barista
- Junior Barista
- Manager
Junior Barista
Please note the entry requirements for this role as a JUNIOR BARISTA.
Ideally you will be a
• Undertaking or have completed your hospitality Certificate 3 and/or 4.
• School leaver with or without Barista experience, looking for a future in the Hospitality Industry and willingness to gain a certificate above.
You will need to demonstrate the following skills to be successful in gaining employment at Expresso:
• Show initiative-the ability to assess and initiate things independently.
• Be punctual and reliable.
• High level of honesty and integrity.
• Show willingness to follow systems, processes and procedures.
• Embrace learning, solve problems and overcome challenges with a positive attitude.
• Excellent presentation and hygiene.
• Ability to communicate and interact with customers in a friendly manner.
• Your attitude and behavior will be critical to the success of your employment at Expresso.

If you do not have the following information in your application, you will not be considered for this job.
You MUST include the following information in your application:
• Your Date of Birth
• Your availability Monday through Sunday defining when your available mornings and afternoons
• Highest achieved level of Education
• 2 x Contactable References of your most recent Jobs related to this position, must include mobile phone numbers.
• Academic Report of your last or latest School Report/TAFE Qualification or similar.
• Current Status IE- Employed/University/ still at School/ Government funding

Short Video explaining why you believe you are the best person for the Job. In this role as Junior Barista you will be required to interact with customers constantly so if you are not confident speaking with people, if you do not possess a bright friendly attitude, you probably are not the right person for this role.
Your attentiveness to the customer’s needs is imperative.
You MUST be adaptable to change and a have a willingness to learn new things daily.
We strive to provide the best experience for our loyal and first-time customers, therefore we strive to source the best employees to serve them.

Tips

Research what Expresso Drive Thru Coffee core business is.
Research where we are located and how you will go getting to and from work.
Pay CLOSE attention to the job criteria above.
Don’t apply if you are looking to get numbers for Centrelink Benefits.
First impressions count so come to the interview dressed as if you want the job.
Do not ask your parents to call or apply for you.

Shortlisting Applicants

Have you investigated this person on social media?
Have you Googled this person?
Does this candidate meet the criteria as listed in the advertisement?
Does the persons resume have attention to detail in relation to the job criteria
Is this person over 18?
Is there a wage subsidy attached to this person?
Does this applicant require a police check?
Does this person require a medical due to health reasons?
If this person meets the above criteria, go to the next section in this template

Steps for Checking References

Questions for Checking References with previous employer

What is your relationship with the candidate?
In what capacity is/was the applicant employed by your business?
How would you rate the applicants attitude from 1-10?
Do you think this applicant is adaptable to change from 1-10?
Do you think this candidate can take constructive criticism about their work performance on a regular basis?
Do you think this applicant has a willingness to learn?
How would you rate the applicants punctuality and attendance from 1 to 5?
What were the dates of their employment?
What duties and responsibilities does/did the applicant have?
What was the applicant’s reason for leaving?
Can you describe the applicants special talents or strengths?
What would you say are the applicant’s weaknesses are?
Would you employ this applicant again and why?
Why?
Based on the above reference checks, decide if this applicant is worth bringing in for an interview

Interview Questions

Hire right because the penalties for hiring wrong are huge!
Think through which values,abilities and skills you are looking for (in that order)
Values to look for when hiring- Character,Common Sense & Creativity
If your less than excited to hire someone don't do it!
Explain to the Interview person that at Expresso we want to employ people who are passionate Employees and not just another worker

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1. Do you have any Mental or Physical Health issues you need to let us know about that may affect your job?
If yes please comment here
2. Why do you want a job at Expresso?
3. What do you know about Expresso Drive Thru Coffee?
4. Explain to me how you handle adversity ie when things aren’t going your way?
5. How do you respond to constructive criticism when getting direction in a pressure situation?
6. What would you do if the Store Manager/Senior Barista asked you to do something you were not comfortable in doing?
7. What is your approach to providing exceptional customer service?
8. Please describe in your own words what Initiative means in the workplace?
9. How do you feel about being constantly being instructed on how to carry out your role?
10. What are your transport arrangements to get to work every day?
How many days/week, hours/week, hours/day are you looking to work?
Is there anything that will prevent you from being available during the Expresso's business operating hours? Monday to Friday 5.30am to 12.30pm Saturdays 6am to 12.30pm Sundays 7am to 12.30pm
How do you feel about being rejected by customers when trying to upsell?
10. What are your transport arrangements to get to work every day?
Tell me what you are passionate about in life in general?
How do you deal with unhappy customers and what solution would you be looking to achieve?
Relationship Status
What is their name and am i able to meet them?
Are there any factors I need to be aware of that may affect your ability to be a reliable employee?
Please explain
What motivates you to come to work every day other than money?
What do you do in your free time?
Do you have any holidays planned if a position at Expresso was offered to you?
Holiday destination and length of holiday
What are your intentions in 6-12 months from now, how long are you committing to being a valued team member at Expresso?
What actions or support, in your opinion, make a team function successfully?
Tell me what makes a good team player
Are you happy to sign a commitment statement to ensure you are committed to the processes and procedures we use at Expresso?
Are you happy to sign a Roster commitment statement to ensure shifts are being covered when another employee can not work
Are you happy to sign the Golden Rules and Non Negotiable behaviours statement?
If the prospective Employee passes this section of the Questionnaire, go to next Section

Trial Period

Planned Date Trial Person planned to come in for Trial
Please understand that the purpose of trialling an employee is to determine if they are a good fit for the business, it is uneconomical to give the trial person the training required until they have been offered a position
During the trial period, the prospective employee must be shadowed with an experienced employee in that station for the entire shift
Please give the trial person a basic orientation of where all our produce is located within the shop
Please ensure the prospective employee is familiarized with the menu prior to taking orders
Please ensure the trial person has been shown how to use the headset to take orders
Ensure the trial person has been show the basics on how to use the till
Please ensure the trial person has been shown the basic safety rules within the shop and is aware of exits, toilets
Always sign onto Risk Assessment
Please ensure the trial person is told their clear expectations during the trial period
Please ensure the trial person understands the things we look for when assessing a persons suitability for the role
We look for someone who can see the next step in the process
We expect the trial person to be constantly asking questions about what to do next
We expect the trial person to show an extremely high level of initiative
We don't expect the trial person to be up to speed with our processes but we do expect them to be actively watching and taking note of how we do things
Must be supervised at all times
Must never be left to work on their own
A meeting must be had with the prospective employee after each shift to assess their suitability to the role
What position was this person trialled in?
Trial Date and Time
Did the trial person interact with the customers well?
Did the trial person use their initiative?
Did the trial person show interest by asking questions about how we do things?
Did the trial person see the next step in the process delivering the customers orders?
How did the trial person perform under pressure?
How was the trial persons attitude?
Were they confident on the headset?
Did the trial person read the customers order back every time
Did the trial person allocate the correct car colours for each order?
Show them how to use the oven
Ensure they understand they must use gloves at all times while working in this area
Trial Date and Time
Did the trial person use gloves at all times while handling food?
Did the trial person, did they read the customers order out each time they handed out the order
Did the trial person follow instructions well?
Did the trial person see the next step in the process delivering the customers orders?
Did the trial person use their initiative?
Did the trial person show interest by asking questions about how we do things?
Ensure the trial person has been given a basic orientation on how to use the coffee machine
Trial Date and Time
How was the trial persons knowledge in understanding coffee and how it pours
Rate their knowledge from 1-10
How was the trial persons ability to construct a basic coffee IE Cappuccino
Rate their ability to make various coffees from 1-10
How was the trial persons ability to work under pressure
Rate their ability to work under pressure from 1-10
Please rate the employees presentation from 1-10
Based on the trial decide if the person will be offered a role with Expresso, go to the next section