Procon Customer Care Defects Inspection Report - MMcA

• Site conducted

  Select

• Form

  Select Customer Care Defects Inspection Report

  • Customer Care Defects Inspection Report

• Customer

• Conducted on

  Date

• Prepared by

• Weather Conditions

Detail of Defect reported.

• Please reference the Customer Care reference number for adding multiple items.

Add Reported Defect through Customer Care.

• Has the issue been reported through our Customer Care Client Defects Procedure

  Yes

  No

  N/A

• Enter client reference number.

• Enter date defect submitted.

  Date

• Has the client provided detail of the issue?

  Yes

  No

  N/A

• Choose issue reported from list.

  Select Flooring issue Roof leak Window Leak Gutter issue Condensation External door/ window issue Leaking sanitaryware Sink/tap issue Blocked drain Door closers/ironmongery Electrical issue Heating issue Other

  • Flooring issue
  • Roof leak
  • Window Leak
  • Gutter issue
  • Condensation
  • External door/ window issue
  • Leaking sanitaryware
  • Sink/tap issue
  • Blocked drain
  • Door closers/ironmongery
  • Electrical issue
  • Heating issue
  • Other

• Record issue reported.

  Good

  Fair

  Poor

  N/A

• Has the issue been reported and attended to previously

  Yes

  No

  N/A

• Detail and date of previous attendance

Recorded visit

• Date issue was previously attended to.

  Date

• Enter detail of previous visits and any remedial works carried out.

Plan of action and remedial works required.

• Has the issue been assigned to a Contracts Manager & QS

  Yes

  No

  N/A

• Contracts Managers & QS details.

Details of inspection visit carried out.

• Date and time of arrival on site

  Date

• Site Induction Required

  Yes

  No

  N/A

• Was any specific access equipment/PPE or plant required to be arranged in advance.

  Yes

  No

  N/A

• Details of access equipment/PPE or plant.

• Was the root cause of the reported issue identified.

  Yes

  No

  N/A

• Details and photo of issues identified (descriptions of issue along with any relevant pictures or videos).

• Has the sub-contractor been notified of the defects.

  Yes

  No

  N/A

• Sub-contractor details.

Detail of further actions and work to be carried out.

• Enter details and any actioned required to close issue out.

• Record additional actions or works required.

• Has the defect(s) been addressed?

  Yes

  No

  N/A

• Enter details of works required, contractors required or any other information to rectify issue.

• Enter details of what works were involved to complete the works along with close out pictures/ videos of the works.