Product Recall Procedure Template

Title Page

Conducted on:
Prepared by:
Location:
Name of manufacturer:

Product Recall Procedure

Name:
Responsibility:
Contact number:

Before the Recall

Are you certain that the information obtained is reportable to the Consumer Product Safety Commission (CPSC)?
Information is reportable when it supports the conclusion that a product distributed in commerce has any of the following issues:
- Non-compliance with consumer product safety rule
- Non-compliance with voluntary consumer product safety standard
- Non-compliance with rule, regulation, or standard under Consumer Product Safety Act (CPSA)
- Defect can create substantial product hazard
- Defect creates unreasonable risk of injury
Are you still unsure if the information obtained is reportable or reasonably supports the conclusion that the product has any of the issues above?
Still report the information to the CPSC through their website (as soon as possible).
(Optional) Conduct an investigation in 10 days or less to determine if the information obtained supports the conclusion that the product has a defect that causes substantial risk of injury.
Wait for the CPSC to evaluate the report.
Do you want to participate in the CPSC's Fast Track Recall Program?
Stop the sale and distribution of the product.
Be ready to implement a corrective action plan.
Report the information to the CPSC through their website within 24 hours.
Did you join the Fast Track Recall Program?
Wait for the CPSC to evaluate the report.
Indicate the conclusion that the reportable information supports:
- Non-compliance with consumer product safety rule
- Non-compliance with voluntary consumer product safety standard
- Non-compliance with rule, regulation, or standard under Consumer Product Safety Act (CPSA)
- Defect can create substantial product hazard
- Defect creates unreasonable risk of injury
Do you want to participate in the CPSC's Fast Track Recall Program?
Stop the sale and distribution of the product.
Be ready to implement a corrective action plan.
Report the information to the CPSC through their website within 24 hours.
Did you join the Fast Track Recall Program?
Wait for the CPSC to evaluate the report.

Product Recall Plan

Stop the production of recalled products.
Identify affected Universal Product Code (UPC), date codes, and model numbers.
Send a stop-sale notice to all entities in the chain of commerce (e.g., importers, retailers, and distributors).
Contact recipients of any in-transit shipments of products.
Determine remedy/corrective action:
Test replacement.
Test repair.
Review electronic inventory systems to ensure that the systems communicate.
Isolate current inventory of recalled products.
Identify improvements that would assist in tracking and appropriately blocking Stock Keeping Units (SKUs) of recalled products.
Draft a reverse logistics plan (i.e., exactly how to get the recalled products from consumers).
Determine how returns will be processed at all levels of distribution.
Assign a permanent location for quarantined recalled products.
Limit access to the area where recalled products will be quarantined.
Post signs indicating the reason for quarantine in the area where recall products will be placed.
Will recalled products be re-worked or repaired?
Establish a marking and inventory system to distinguish recently recalled products from re-worked or repaired products.
Create a log for units moving in or out of quarantine.
Provide recall-response training to employees.
Recall-response training sets expectations, roles, responsibilities, obligations, and timelines for completing the company's product recall plan.
Recall-response training emphasizes that selling recalled products is illegal.
Run regular reports of any changes to current SKU blocks, any sales of recalled SKUs, and inventory reports for each of the recalled SKUs.
Plan what steps to take if there is an implementation issue with the product recall.

Recall Communications Plan

Prepare a recall communications plan that includes the following:
a draft news release that announces the recall;
a plan for other forms of public notice;
changes to the company's website to aid in communicating the recall; and
drafts of other notice documents.
Provide the following for consumers to respond to the recall announcement:
an email address;
a toll-free telephone number; and
a website URL or a response system.
Before implementing the recall communications plan, it must be approved by the CPSC.

After the Recall

Ensure that you have access to the CPSC Business Portal for submitting Monthly Progress Reports (MPRs).
Submit a MPR for the current month before the 1st of next month.
Continue submitting MPRs unless otherwise told to do so by the CPSC.
Redesign future production to eliminate the hazard/s related to recalled products.
Enhance quality control measures.
Change model/serial numbers of redesigned products.