Title Page
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Site conducted
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Conducted on
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Prepared by
Cash Management
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Safe Check - Value of cash to be banked, number of day's takings. Complete Banking Confirmation
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Till Check - Cash Balances with system
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Closing to Opening Float Variances
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Check 2 weeks refunds - Within refund parameters/correct reason codes/authorisation
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Session Declaration/Banking performed daily
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Finance Report showing last 4 digits of card number/authorisation code
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Check debtors Report and record total - stock in store should have balance chased especially special orders.
Store Profit Performance
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Previous Month vs Target
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Profit Previous Month vs same month last year (Excellent - Increase >10%, Good - Increase >5%<10%, Fair - Increase <5%, Poor - decrease
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Review Store Discretion Discounts - Final Margin recorded
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Review NOM discounts - authorisation codes and average vs company
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Department Breakdown - Company vs Store and individual staff - Accessories
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Department Breakdown - Company vs Store and individual staff - Carpet
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Department Breakdown - Company vs Store and individual staff - Underlay
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Department Breakdown - Company vs Store and Individual Staff - Fitting Deposits
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Store Margin vs Company Margin - staff breakdown
Stock and Order Management
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Inventory Checks completed as per requirements - all flooring and underlay every week, accessories on 3 week rota as a minimum.
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Stock Adjustment Reports and counts submitted weekly
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Review and record period invisible shrinkage adjustments
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Manager on duty aware of current YTD shrink result?
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YTD In store damage as % of company damage (excluding warehouse)
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Check Negative Free stock and clear off non-stock lines
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Review mail orders pending - Requested by date accuracy - check for potential Cybertill Issues.
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Picking notes produced for orders where flooring is in store
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Review Outgoing IBT's - pick notes generated
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Check for outstanding despatched IBT's and disputes
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Review ordered Status PO's - record overdue PO's
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Review DelPart PO's
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Check Process Customer Orders Pending - review date of sale. Check for any Cybertill issues.
Admin and Standards
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Review clocking in/clocking out compliance MTD
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Use of Hotshots/Customer Information
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% Email marketing Opt-in (Previous month)
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% Post Mailshot Opt-in (Previous month)
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Actions from previous audit responded to within time frame
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Actions from previous audit closed within time frame
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Shop Floor Standards
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Counter Standards
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Warehouse Standards
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File 1 - Cash Control - Petty Cash in inside front cover, Finance Report, Transaction listing, PDQ receipt, PDQ end of Day, Session Z-Read, Z-Read, start of Day paperwork, Refund receipts
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Start of Day Float - Denominational breakdown recorded and slip signed
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Z-Read showing evidence of being checked for variances, EoD float and signed
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Finance Report printed off with evidence of transactions being checked and report signed
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PDQ End of day printed off daily
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All merchant copies of PDQ receipts present
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All return receipts present and signed by customer
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All rewrite receipts present and signed by staff.
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Check Petty Cash Report against receipts
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File 2 - Deliveries - Section 1 Purchase Orders, Section 2 Transfers In, Section 3 Transfers Out
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PO delivery notes showing evidence of being checked and signed.
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PO booking in receipts showing evidence of being checked and signed
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Transfers in - booking in receipts present showing evidence of being checked and signed.
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Transfer out paperwork present, signed by staff and person collecting.
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File 3 - Stock Check - Section 1 Inventory checks and adjustment reports, Section 2 Stock Takes, Section 3 Shrinkage Report
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Inventory checks filed with adjustment reports attached
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Stock Take paperwork filed
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Latest Shrink report filed
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File 4 - Customer orders - Section 1 Pending Delivery (Order Form, Quote, Customer Charter), Section 2 - Pending Collection (Add Pick Note), Section 3 Fulfilled Ordres (Add signed collection note)
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Check pending delivery paperwork balances with Cybertill
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Check pending collection paperwork balances with Cybertill - pick note added to paperwork
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Check completed orders for signed collection paperwork.
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Customer Charter in use, completed in full and signed by customer and staff
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File 8 - Head Office - Section 1 SVR, Section 2 Compliance Audits, Section 3 Memo's, Section 4 Sign Off's, Section 5 Staff Reviews, Section 6 Team meetings
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Latest required sign off filed
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Previous months staff reviews completed and filed
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Team meeting from previous Saturday completed
Inventory Check
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Wood Count
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Laminate Count
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LVT Count
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Faulty Count
Summary of Findings
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Sign Off
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Store Manager (Manager on Duty)
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Profit Protection Manager
