Profit Protection Compliance Audit

• Document No.

• Profit Protection Compliance Audit

• Location

• Conducted on

  Date

• Profit Protection Manager

• Location
  Address

• Personnel

Physical Security and standards.

• Perimeter check - signs of damage/attempted break in

  Safe

  At Risk

  N/A

• Condition of car park and store entrance.

  Good

  Average

  Poor

• Photo's of car park and store entrance.

  Media

• Bullet locks for external shutters.

  Safe

  At Risk

  N/A

• Condition of doors and locks.

  Safe

  At Risk

  N/A

• Security of store, safe and till keys. Should be in possession of MoD

  Safe

  At Risk

  N/A

• General standards of counter area.

  Good

  Average

  Poor

• Photo's of counter area

  Media

• Data Protection - no till or card receipts lying around. Quotes filed away and not left on counter.

  Safe

  At Risk

  N/A

• Cybertill - staff logged off from back office?

  Safe

  At Risk

  N/A

• Clocking in/out - all staff on a daily basis

  Yes

  No

  N/A

• Security of iPad/tablet. IPad should be in lock if available. Not to be left in view of public.

  Safe

  At Risk

  N/A

• Check for misuse of iPad/tablet.

  Safe

  At Risk

  N/A

• Office door closed and secure.

  Yes

  No

  N/A

• CCTV check - unit recording, time and date correct.

  Safe

  At Risk

  N/A

• CCTV coverage of safe, tills and entrance

  Safe

  At Risk

  N/A

• PIR - all activate and unobstructed

  Safe

  At Risk

  N/A

• Check key holder information on Touch

  Safe

  At Risk

  N/A

• Late open/early close signals

  Safe

  At Risk

  N/A

• Cleanliness of toilets and kitchen area

  Good

  Average

  Poor

• Toilet and kitchen photo's

  Media

• Warehouse standards

  Good

  Average

  Poor

• Warehouse photo's

  Media

• General store standards

  Good

  Average

  Poor

• Store photo's

  Media

• Pricing standards

  Good

  Average

  Poor

• Quote file standards

  Good

  Average

  Poor

Cash Management

• Safe check - value of cash to be banked, number of days takings

  Safe

  At Risk

  N/A

• Till check

  Cash Balances

  Cash variance under £1.00

  Cash variance over £1.00

• Start of day float - denominational breakdown recorded and slip signed

  Yes

  No

  N/A

• Check for closing to opening float variances

  Safe

  At Risk

  N/A

• Session Z-Read showing evidence of being checked and signed prior to EoD?

  Yes

  No

  N/A

• Cash, Finance and cheque amounts recorded correctly?

  Yes

  No

  N/A

• Full transaction listing printed and showing evidence of being checked?

  Yes

  No

  N/A

• PDQ end of day report printed out daily and showing evidence of being checked?

  Yes

  No

  N/A

• Cash paperwork complete and correctly filed?

  Yes

  No

  N/A

• Check refunds for customer signatures.

  Safe

  At Risk

  N/A

• Refund policy being adhered to

  Compliant

  Non-compliant

• Cash lifts being performed when prompted?

  Yes

  No

  N/A

• Session declaration/banking being performed on a daily basis?

  Yes

  No

  N/A

• Check banking confirmation against cash held in safe.

  Safe

  At Risk

  N/A

• Discounts with required authorisation

  Compliant

  Non-compliant

• Check Finance Report. Auth codes correctly recorded with last 4 digits of card

  Compliant

  Non-compliant

• Check debtors report

  Safe

  At Risk

  N/A

• Check store Trade account usage

  Safe

  At Risk

  N/A

• Check petty cash report against receipts

  Safe

  At Risk

  N/A

• Petty cash paperwork sent to Accounts?

  Compliant

  Non-compliant

Stock Management

• Inventory checks completed as per requirements?<br>

  Yes

  No

  N/A

• Stock adjustment reports emailed on a weekly basis?

  Yes

  No

  N/A

• Review adjustments

  Safe

  At Risk

  N/A

• Inventory and adjustment paperwork filed correctly?

  Yes

  No

  N/A

• Check no minus report, clear off any non stock items<br>

  Safe

  At Risk

  N/A

• Delivery paperwork showing evidence of being checked and signed

  Compliant

  Non-compliant

• Delivery paperwork filed correctly together with booking in receipts.

  Compliant

  Non-compliant

• Check segregation and labelling of customer orders.

  Safe

  At Risk

  N/A

• Mail orders pending review - question historic requested by dates

  Safe

  At Risk

  N/A

• Review IBT's

  Safe

  At Risk

  N/A

• Check segregation and labelling of IBT's

  Safe

  At Risk

  N/A

• Review purchase orders

  Safe

  At Risk

  N/A

• Review faulty/damaged stock. Is stock segregated and accounted for. Damage reports completed and attached to stock?

  Safe

  At Risk

  N/A

• Check free stock valuation. Check for continue sale issues

  Safe

  At Risk

  N/A

Understanding of Trade account procedures

• What is the process for signing up a new Trader?

  Good

  Average

  Poor

• If a prospective trader wishes to purchase immediately, what type of account is to be set up?

  Good

  Average

  Poor

• What is the refund policy with regards to Traders?

  Good

  Average

  Poor

Understanding of Refund Procedure

• What are the parameters of the refund policy?

  Good

  Average

  Poor

• Whose authorisation is required if a customer wishes to return goods outside the refund policy?

  Good

  Average

  Poor

• Give full details on how a refund is processed on Cybertill and what paperwork is required

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

Understanding of IBT and Home Delivery Procedures

• What are the procedures if a customer requires stock from another store which requires a 3rd part collection?<br>

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

• What needs to be completed to arrange a 3rd party collection? Who is this sent to?

  Good

  Average

  Poor

• What are the full responsibilities of the sending store?

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

Understanding of cash management procedures

• Explain the full start of day procedures

  Good

  Average

  Poor

• Explain what banking details are required on a weekly basis and when and who they are to be sent to

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

• Explain the full end of day procedures with regards to cash management

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

Understanding of IFC and Mandate procedures

• What is the minimum deposit for an IFC

  Good

  Average

  Poor

• Who should Insurance Mandate details be sent to

  Good

  Average

  Poor

• How is an IFC or Mandate processed on Cybertill if the customer is not taking the goods there and then and is not having the floor fitted by us?

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

Understanding of Delivery Procedures

• What are the full delivery procedures

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

• What is the process if you have damages on the delivery

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

• What is the process if you have a delivery discrepancy

  Excellent understanding

  Good understanding

  Average understanding

  Poor understanding

Sales figures

• What is the store sales target for the month?

  Yes

  No

  N/A

• What percentage of target is the store on as of the end of play yesterday?

  Yes

  No

  N/A

• What is the stores current Gross Margin

  Yes

  No

  N/A

Inventory check

• Laminate count - 10 lines

• Wood count - 10 lines

• Accessories/Underlay count - 10 lines

Profit Protection comments

Remedial action required

• Time frame for completion

  Date

Store comments

• Store signature

  Sign

• PPM signature

  Sign