Marlu SHO HAS DM Visit Copy

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Banking

1. Does the store have a copy of the current bank statement, reconciliation documented,and is account balanced?
2. Does the safe fund balance to include tills and petty cash (with receipts)?
3. Is the location making timely deposits daily (excluding Sundays & holidays)? Review full month or back to previous audit.
4. Are disbursement vouchers valid and have supporting documentation? Does DV report match findings per Local Systems (local systems, 3 point of sale, 10 transaction extract, 5 sales check search, put in date, change disbursement from N to Y)?
5. Are gift cards locked in safe? Are there any significant findings in Local Systems (local systems, 10 transaction extract, 3 merchandise search, enter date, 1 by division, search criteria division 079)?

6. Is the store properly staffed? Is the store actively engaged in ongoing recruitment? Is the store scheduling to business needs?
7. Is the store scheduling properly per business needs?
8. Is timekeeping reviewed daily for accuracy and all edits entered?
9. Is there an associate signed copy of timecard correction form for all timecard edits?
10. Is the store printing detailed time sheets per pay period on the 1st & 16th of the month and associates signing on payroll sheet for paychecks?
11. Are all hourly associates clocking in/out for breaks and lunches?
12. Are terminated associates moved to "inactive" on the time clock and PSF completed?

13. Did you perform sales coaching or observation in a major divisions (refrigeration, laundry, cooking, dishwasher ) with selling associate?
14. Did role play or observation indicate a strong knowledge of a selling culture and follow SHO Simplified selling process?
15. Is the store up to date on training?
16. Is the store tracking selling associates performance on a regular basis utilizing the Sales Tracking Board: Sales, PAs, Credit, APO, and CSATs?
17. Is the store actively engaged in local marketing efforts?
18. Is the store actively engaged in Craiglists? Validate daily postings.
19. Is the store currently performing above comp sales MTD & YTD? Indicate findings and actions.
20. Is the store currently performing above standard of 9% in Protection Agreements MTD & YTD? Indicate findings and actions.
21. Is the store performing above standard in credit share of 55% MTD & YTD? Indicate findings and actions.
22. Is the store performing above standards of 100% in DBCs? Indicate findings and actions.
23. Is the store performing at Premier Store status? Indicate findings and actions.
24. Is the store performing above standard 0f 90% in CSAT MTD & YTD? Indicate findings and actions.
25. Did online review sights indicate a high level of customer service? Review ratings on social media platforms such as Yelp? Indicate findings and actions?

Visit

26. Are the exterior store signs and lot lights fully operational?
27. Are the windows and entrance doors clean?<br>
28. Are the parking lot and all sidewalks/walkways clean and free of trash and debris?
29. Is the inside of the store flooring clean?
30. Are all walls clean from stains and holes?
31. Are there less than 5 ceiling lights out?
32. Are restrooms fully functional, clean, and well stocked?
33. Are all cash wraps and work stations clean, neatly organized, and free from clutter?
34. Is the break room clean, including refrigerator and microwave?
35. Are managers' offices clean, organized and represent a professional atmosphere?

36. Are all displays properly set, signed, and in showroom condition? Indicate by division 20, 22, 26, and 46.
37. Are PA cards presented in product per standard? Indicate by division 20, 22, 26, and 46.
38. Is mattress area well presented and set to standard?
39. Is credit signage in place per standard?
40. Is the ad properly set with appropriate pricing and signage?
41. Has the store properly executed the Product Star Program reflecting current commission payout?
42. Are the current green dots being worked properly?
43. Is product flow set to standard and runs laser lined. Indicate by division 20, 22, 26, and 46.
44. Is Energy Star rating present per standard?
45. Is Value-at-a-Glance signage implemented per standard? Do associates know how to transition and use during sale?
46. Are appliances powered and in demo mode where applicable?

47. Are associates approaching and welcoming customer and present themselves in a professional manner?
48. Are associates properly groomed and within wardrobe standards?
49. Are the monthly SCRs complete and DAR being utilized to include S2H for coaching and SMART goals implimented?
50. Are associate observations being completed and performance addressed?
51. Does Store Manager have a develop plan for low performing sales associates?
52. Is there an associate recognition program to highlight performance?
53. Are associates following up with customers with thank you cards/call backs?

54. Are managers & associates utilizing PPEs (gloves & dolly) when moving product?
55. Are all fire extinguishers within standards and signed off?
56. Are dishwashers and pedestals properly secured?
57. Are all aisles free from debris and have a minimum of 36" walking clearance?
58. Is the ROR report being worked weekly?
59. Is the Save-a-Sales report being worked within 48 hours of receipt?
60. Is the HFM report being worked and orders over 7 days addressed with documentation? How many items are on the report and how many in HFM area?
61. Is the void report being worked per standard weekly and signed off by manager?
62. Is management reviewing sales detail to validate markdowns and signed off by manager?
63. Are PCN being worked daily and within standard?
64. Is the CCTL report being worked, validating last 4 digit of credit card matching sale/return, and appropriate action taken with attached documentation?<br>
65. Is the store working the the SHO DM on markouts?
66. Is the store working the VOM (non-productive) report being worked with SHO DM?
67. Is the store following PCI compliance procedures in regards to securing network equipment, locking network equipment with key log (where applicable), key access log with key carrier certification, and visitor log?