Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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1. Place a call to the location prior to arrival. Was the phone call answered in a timely manner? Did the associate provide excellent service and did they answer your questions appropriately?
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2. Is the outside of the business inviting (curb appeal)?<br>
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3. Is the parking lot and entrance to the facility well lit?
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4. From the outside, observe interior of store for a minimum of 10 minutes. Are associates actively engaged with customers or business supporting tasks?
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5. Does store presentation meet standards for cleanliness, organization, and promotional signage?
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6. Are bathrooms clean and well stocked?<br>
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7. Is the store properly staffed?
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8. Does the MOD know current performance and goals?
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9. Are associates utilizing their sales binder and related sales tools?
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10. Are all associates in compliance with dress code?
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11. Is the MOD on the sales floor driving performance?
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12. Complete a cash till review. Are pulls being completed throughout the day to minimize cash exposure (Outlet $100 or less and Showrooms $50 or less)?
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13. Outlet only - Are all sold items removed from the sales floor?
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14. Outlet Only - Is delivery set for following day load out?
