Marlu SHO Compliance Visit

1. Are deposit is being completed on a daily basis (except Sundays & Holidays) in a timely manner? Do deposits match posted cash totals?

2. Do register tills, pretty cash (with receipts), and safe fund balance?

3. Is timekeeping being managed daily to ensure proper clock in/out for shifts, lunches, and paid breaks? Is the time edit sheet being used for proper documentation of timekeeping modifications?

4. Are staffing levels appropriate to avoid the use of overtime and to maintain adherence to positions requiring less than 30 hours per week? Is labor being adjusted daily based on sales/traffic?

5. Are all personnel files secured (hiring paperwork, LOA, performance write up) and sent to the home Office for retention?

6. Is the store on the delivery process with delivery log filled out?

7. Is merchandise ordered through the MDO include a $10 pick up fee per appliance and $15 haul away fee per item?

8. Are all online reimbursements (delivery double charge, DOA, returns from another store, reinstall action, local marketing) being managed to ensure commission credit?

9. Are SHO-CSI notifications responded to within 24 hours with pertinent information to avoid a chargeback?

10. Do all returns have appropriate information filled out with 3 signatures ( associate, MOD, customer)? Is the manager reviewing all returns and coaching for selling opportunities?

11. Are voids filled out with all pertinent information? Is the manager reviewing and signing off on voids?

12. Is the manager reviewing sales detail ensuring proper markdown, pricing, and operational processing? Is the manager signing off on sales detail?

13. Is the CCTL being worked to process compliance standard with validation of the last 4 digits of credit card matching sale to return, with printed document support?

14. Is a copy of all processed checks signed off by MOD and retained in months file?

15. Are gift cards secured in the safe? Are gift card transactions appropriate per local systems review? (local systems, option 10 transaction extract, option 3 merchandise search, enter date, option 1 by division, type in search criteria division 079)

16. Is Craigslist utilized daily to promote Hot Buys (Outlet), Green Dot (Showroom) and promotional events?

17. Is Facebook being utilized to increase foot traffic?

18. Is the Customer Experience Checklist completed weekly with appropriate actions taken?

19. Is the store following PCI compliance procedures in regards to securing network equipment, locking network equipment with key log (where applicable), key access log with key carrier certification, and visitor log?