Marlu SHO Outlet Full Visit

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

• Yes

  No

  N/A

Banking

• 1. Does the store have a copy of the current bank statement, reconciliation documented, and account balanced?

  Yes

  No

  N/A

• 2. Does the safe fund balance to include tills and petty cash (with receipts)?

  Yes

  No

  N/A

• 3. Is the location making timely deposits daily (excluding Sundays & holidays)? Review full month or back to previous audit.

  Yes

  No

  N/A

• 4. Are disbursement vouchers valid and have supporting documentation? Does DV report match findings per Local Systems (local systems, 3 Point of Sale, 10 transaction extract, 5 sales check search, put in date, change disbursement from N to Y)?

  Yes

  No

  N/A

• 5. Are gift cards locked in safe? Are there any significant findings in Local Systems (local systems, 10 transaction extract, 3 merchandise search, enter date, 1 by division, search criteria division 079)?

  Yes

  No

  N/A

Timekeeping & Staffing

• 6. Is the store properly staffed and actively engaged in ongoing recruitment? Is the store scheduling to business needs?

  Yes

  No

  N/A

• 7. Is timekeeping reviewed daily for accuracy and all edits entered?

  Yes

  No

  N/A

• 8. Is there an associate signed copy of timecard correction form for all timecard edits?

  Yes

  No

  N/A

• 9. Is the store printing detailed time sheets per pay period on the 1st & 16th of the month and associates signing on payroll sheet for paychecks?

  Yes

  No

  N/A

• 10. Are all hourly associates clocking in/out for breaks and lunches?

  Yes

  No

  N/A

• 11. Are terminated associated moved to "inactive" on time clock and PSF completed?

  Yes

  No

  N/A

Performance management and Profitability

• 12. Did role play indicate a strong knowledge of a selling culture and follow SHO selling process?

  Yes

  No

  N/A

• 13. Is the store up to date on training?

  Yes

  No

  N/A

• 14. Is the store scorecard posted and up to date?

  Yes

  No

  N/A

• 15. Is the store actively engaged in local marketing efforts?

  Yes

  No

  N/A

• 16. Is the store actively engaged in Craiglists? Validate daily postings.

  Yes

  No

  N/A

• 17. Is the store currently performing above comp sales MTD & YTD? Indicate findings and actions.

  Yes

  No

  N/A

• 18. Is the store currently performing above standard of 10% in Protection Agreements MTD & YTD? Indicate findings and actions.

  Yes

  No

  N/A

• 19. Is the store performing above standard in credit share of 38% MTD & YTD? Indicate findings and actions.

  Yes

  No

  N/A

• 20. Is the store performing above standards of 100% in DBCs? Indicate findings and actions.

  Yes

  No

  N/A

• 21. Is the store performing above standard 0f 90% in CSAT MTD & YTD? Indicate findings and actions.

  Yes

  No

  N/A

• 22. Did online review sights indicate a high level of customer service? Review ratings on social media platforms such as yelp? Is Indicate findings and actions.

  Yes

  No

  N/A

Store Standards

• 23. Are the exterior store signs and parking lot signs fully operational?

  Yes

  No

  N/A

• 24. Are the parking lot and walkways clean and free from debris?

  Yes

  No

  N/A

• 25. Are windows and entrance clean and inviting?

  Yes

  No

  N/A

• 26. Is the inside of the store flooring clean?

  Yes

  No

  N/A

• 27. All all walls clean from stains and holes?

  Yes

  No

  N/A

• 28. Are there less than 5 ceiling lights out?

  Yes

  No

  N/A

• 29. Are restrooms fully functional, clean, and well stocked?

  Yes

  No

  N/A

• 30. Are all cash wraps and work stations clean, neatly organized, and free from clutter?

  Yes

  No

  N/A

• 31. Is the break room clean, including refrigerator and microwave?

  Yes

  No

  N/A

• 32. Are managers' offices clean, organized and represent a professional atmosphere?

  Yes

  No

  N/A

Presentation Standards

• 33. Is the floor set to SHO floor plan? Validate to floor plan found in SHO portal.

  Yes

  No

  N/A

• 34. Is division 6 product clean and properly deluxed per presentation standard with manuals filed and PA cards present? Is product flow accurate and all pods laser lined?

  Yes

  No

  N/A

• 35. Is division 20/22 product clean and interior/exterior properly deluxed per presentation standard with PA cards present? Is product flow accurate and all pods laser lined?

  Yes

  No

  N/A

• 36. Is division 26 product clean and interior/exterior properly deluxed per presentation standard with PA cards present? Is product flow accurate and all pods laser lined

  Yes

  No

  N/A

• 37. Is division 46 product clean and interior/exterior properly deluxed per presentation standard with PA cards present?

  Yes

  No

  N/A

• 38. Is division 71 product clean and properly deluxed per presentation standard with PA card present? Is product flow accurate and all pods laser lined?

  Yes

  No

  N/A

• 39. Is division 25 set to presentation standards with all available product represented on the sales floor? Is product flow accurate and all pods laser lined?

  Yes

  No

  N/A

• 40. Is division 82 set to presentation standards with correct flow, placement, signage and pods laser lined?

  Yes

  No

  N/A

• 41. Are all missing parts being addressed and plan in place for part replacement

  Yes

  No

  N/A

• 42. Are Value-at-a-Glance sheets present on the inside of each end cap? Please validate by division.

  Yes

  No

  N/A

• 43. Is Crazy Deal area clean, organized, and set to standard?

  Yes

  No

  N/A

• 44. Are all Crazy Deal items priced correctly and RIM counts correct? Validate per SNC (SNC, Main Menu, Ad price, scan barcode or enter division and SKU, this gives regular price, sale price, and quantity).

  Yes

  No

  N/A

• 45. Are sold items removed from sales floor?

  Yes

  No

  N/A

• 46. Is the store following PCI compliance with Customer Commitment for as secured and placed inside product when removed from the sales floor?

  Yes

  No

  N/A

• 47. Is the ad properly set with appropriate pricing, end cap signage, starburts, credit signage, and bulk signage? Please validate per division.

  Yes

  No

  N/A

Apparel Presentation Standards

• 48. Is the sales floor neat, clean, organized, sized and cadensed?

  Yes

  No

  N/A

• 49. Are walls presented with like product in an appealing manner?

  Yes

  No

  N/A

• 50. Are fitting rooms and mirrors clean and in good condition?

  Yes

  No

  N/A

• 51. Are category signs present and laser lined on fixture?

  Yes

  No

  N/A

• 52. Is the ad properly set?

  Yes

  No

  N/A

• 53. Are mark-outs being completed in a timely manner?

  Yes

  No

  N/A

Associate Engagement

• 54. Are associates approaching and welcoming customer? Are associates presenting themselves in a professional manner?

  Yes

  No

  N/A

• 55. Are associates properly groomed and within wardrobe standards?

  Yes

  No

  N/A

• 56. Are associate observations being completed with high performance recognized and low performance coached?

  Yes

  No

  N/A

• 57. Are the monthly ACRs complete with SMART goals implemented?

  Yes

  No

  N/A

• 58. Does the store manager have a development plan for low performing associates (front of house & back of house)?

  Yes

  No

  N/A

• 59. Is there an associate recognition program to highlight performance?

  Yes

  No

  N/A

• 60. Are associates following up with customers with thank you cards/call backs?

  Yes

  No

  N/A

• 61. Is the store tracking selling associates performance on a regular basis utilizing the Sales Tracking Board: Sales, PAs, Credit, APO, and CSATs?

  Yes

  No

  N/A

Operational Standards

• 62. Are MPU associates utilizing PPEs (gloves & dolly) when moving product?

  Yes

  No

  N/A

• 63. Are all fire extinguishers within standards and signed off?

  Yes

  No

  N/A

• 64. Are dishwashers and pedestals properly secured?

  Yes

  No

  N/A

• 65. Are all aisles free from debris and have a minimum of 36" walking clearance?

  Yes

  No

  N/A

• 66. Is the BIRP up to date, worked per standard, and signed off by store manager? What week is currently worked?

  Yes

  No

  N/A

• 67. Is the Store Manager reviewing CCTV on a weekly basis?

  Yes

  No

  N/A

• 68. Is the store completing an alarm test on a quarterly basis?

  Yes

  No

  N/A

• 69. Is the store following the Manager Special program to include the use of MTS? How many items are listed online?

  Yes

  No

  N/A

• 70. Is the ROR report being worked daily?

  Yes

  No

  N/A

• 71. Is the HFM report being worked M-W-F and orders over 7 days addressed and documented? How many items are on HFM report compared to in HFM area?

  Yes

  No

  N/A

• 72. Is the void report being worked weekly per standard and signed off by store manager?

  Yes

  No

  N/A

• 73. Is management reviewing sales detail to validate markdowns and signed off by Store Manager?

  Yes

  No

  N/A

• 74. Is MCCS being worked weekly and signed off by Store Manager?

  Yes

  No

  N/A

• 75. Are PCN being worked daily and within standard?

  Yes

  No

  N/A

• 76. Is the PLU report being worked weekly and signed off by Store Manager?

  Yes

  No

  N/A

• 77. Is the non-productive inventory report being worked and signed off by manager? How many items in candense 7 & 8.

  Yes

  No

  N/A

• 78. Is picture station within standard? What percentage is store at?

  Yes

  No

  N/A

• 79. Is the store completing UID maintenance daily per process?

  Yes

  No

  N/A

• 80. Is the store submitting for local delivery reimbursements on a weekly basis within process?

  Yes

  No

  N/A

• 81. Is the store following PCI compliance procedures in regards to securing network equipment, locking network equipment with key log (where applicable), access key log with key carrier certification, and visitor log?

  Yes

  No

  N/A

General Comments

• Highlights of Visit

  Yes

  No

  N/A

• Goals set from Visit

  Yes

  No

  N/A

• Overview of Visit

  Yes

  No

  N/A