Vic/Tas Supermarket Shrinkage Opportunities Review (All Sections)

Store Information

Store Number:
Store Name:
State:
Review completed by: by:
Role of person completing review:
What was the last inventory result?
Total Longlife (excluding Liquor)
Groceries:
General Merchandise:
Perishables:
Front of Store:
Cigarettes & Tobacco:
Liquor
Store Managers name
Group Manager Name
Group Number
Operations Managers Name:
Zone:
- 11 (WA)
- 12 (WA)
- 21 (SA/NT)
- 22 (SA/NT)
- 31 (Vic/Tas)
- 32 (Vic/Tas)
- 33 (Vic/Tas)
- 34 (Vic/Tas)
- 35 (Vic/Tas)
- 36 (Vic/Tas)
- 41 (NSW/ACT)
- 42 (NSW/ACT)
- 43 (NSW/ACT)
- 44 (NSW/ACT)
- 45 (NSW/ACT)
- 46 (NSW/ACT)
- 51 (Qld)
- 52 (Qld)
- 53 (Qld)
- 54 (Qld)
- 55 (Qld)
BWS Area Managers name
Review Commenced:

Checkouts & Front of Store

Front End Security

01. Are all unmanned registers secure with chain and trolley ?
a. How many registers have been left signed on?
Add a photo of the front end showing the registers are unsecured.
Did you ask for the service team to remedy the situation or do so yourself?
Name of person asked?
Did they secure the registers as asked?
Add a photo of the front end showing the registers are unsecured.
Did you ask for the service team to remedy the situation or do so yourself?
Name of person asked?
Did they secure the registers as asked?
02. Are all unmanned registers signed off and secured?
Did you ask for the service team to remedy the situation or do so yourself?
Name of person asked?
Did they secure the registers as asked?
a. How many registers have been left signed on?
Add a photo of the front end showing the registers are signed on.
Did you ask for the service team to remedy the situation or do so yourself?
Name of person asked?
Did they secure the registers as asked?
Add a photo of the front end showing the registers are signed on.
03. Are opened registers covering the following sections? This is in line with our policy on order of opening checkouts and place to allow observation of risk areas from the checkouts.
a. Express Checkouts?
b. Self Checkouts?
c. With a view of the Health & Beauty Aisle?
d. Next to Wanzel Gates?
e. With a view of the Electrical Aisle?
f. With a view of the Vitamin Section?
g. With a view of the Confectionary Aisle?
For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing
Find a discreet location outside the front of the store where you can observe the actions of the service team.
04. Observer at least three (3) cashiers for the following actions?
Name of Cashier
Time of observation:
Type of Register
During the observation period, how many customers did they fail to politely asked, "Do you have any outside bags or parcels to be checked?"
05. Are staff exiting via a manned register?
Observed Team Member
Name of Team Member
Did they offer any bags for inspection?
Name of Cashier inspecting bag.
Were they approached by a team member and ask politely ask, "Do you have any outside bags or parcels to be checked?"
Name of team member making approach?
Observed Team Member
Name of Team Member
Did they offer any bags for inspection?
Name of Cashier inspecting bag.
Were they approached by a team member and ask politely ask, "Do you have any outside bags or parcels to be checked?"
Name of team member making approach?

Self Checkouts (SCO)

06. Does the store have a bank of Self Checkouts
a. Is SCO attendant manouvering around the SCO area in a figure 8 motion in line with the New Training pack launched in November 2014?
What is the attendendant doing?
b. Is SCO attendant engaging with customers?
What behaviours is the SCO attendant exhibiting?
c.. Does SCO attendant politely ask the customers, "Do you have any outside bags or parcels to be checked?"
What behaviours were observed in relation to bag checking?
d. Is the SCO attendant checking trolleys and prams for items that may not have been scanned through the SCO register?
What behavours were observed in relation to checking of trolleys and prams?
e. Does SCO attendant monitor the register screen transactions to identify mis-scanning?
What behaviours did you observe in relation to monitoring of items being scanned?
f. Has SCO attendant completed the updated training in SCO theft and fraud risks rolled out in November 2014?
Name of SCO Attendant checked for training sign off.
For more information please refer to: StoreNet / 02. Store Services / 02. Customer Service / 14. How to be a successful Self Chechout Out Attendant.
https://docs.google.com/a/woolworths.com.au/document/d/1w5Q8PExrhXEcsRkh9mHpZx9g2OvktofT9ZiIsArhM8s/edit
g. Check CCTV Footage from the previous evening. Was the Self Checkout Area Left unattended?
What did you observe?
What time did you observe the SCO area left unattended on the CCTV footage?
h. Are the queue management straps (rolled out between December 2014 & February 2015) set up to encourage customers to queue against service desk keeping area between registers and aisles free for customer flow?
Why not?
For information on which stores were getting extra Queue management straps, set up suggestions and signage use the below link
https://drive.google.com/a/woolworths.com.au/folderview?id=0B0bc8HYepU0yQnJXQVFpSjBKMHc&usp=sharing
For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing

Service Desk/Cigarette Kiosk

07. Is security reserve locked and keys secure?
What is the explanation for this breach given by the Customer Service Team Leader or Supervisor ?
Name of Supervisor or Customer Service Team Leader?
Has a job been logged with EMS for the relevant repairs?
What is the reason for the job not being logged?
Date job has been logged?
What is the EMS job number?
08. Are under counter/draws security storage areas locked at all times?
What is the explanation for this breach given by the Customer Service Team Leader or Supervisor ?
Name of Supervisor or Customer Service Team Leader?
Has a job been logged with EMS for the relevant repairs?
What is the reason for the job not being logged?
Date job has been logged?
What is the EMS job number?
09. Is daily AutoStockR routine & Weekly PI Verification occurring? (including Cigarettes)
What explanation was given for the AutoStockR routines and/or Weekly PI Verification not to occur as scheduled?
10. Are SOH discrepancies being investigated as a result of the gap scan process?
What reason was given for SOH discrepancies not being investigated?
11. Are security loads checked and warehouse claims raised within 24 hours?
12. Is Service desk area clear of bulk cigarettes?
How many cartons were observed in the kiosk at any point of time?
Were the bulk cigarettes left unattended at any point of time?
What was the reason for the bulk cigarettes being left unattended?
13. Check CCTV for footage of the service desk with corresponding with Cigarette Deliveries for bulk cigarettes being processed at the service desk?
What date and time was the load being worked?
What was the most amount cartons from the delivery were observed in the kiosk at any point of time?
Were the bulk cigarettes left unattended at any point of time?
What was the reason for the bulk cigarettes being left unattended?
For more information please refer to: Storenet / 01. Stock Management / 13. AutoStockR / 03. AutoStockR Routines / AutoStockR Cigarette Routine.
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-b05tUXgzZzlnSG8/view?usp=sharing

Cash Control / Refunds / Saved Transactions

14. Ask at least three cashiers "What is the STATE POLICY" for register draw limits set by Claire Lauber in 2012?
a. What is the maximum register draw limit in Victoria & Tasmania. (including change)
- $500
- $600
- $700
- $800
- $900
- $1,000
- $1,200
- $1,300
- $1,400
- $1,500
- $1,600
- $1,700
- $1,800
- $1,900,
- $2,000
- $2,100
- $2,200
- $2,300
- $2,400
- $2,500
This is correct. State Manager, Claire Lauber set a State Policy of $1200 (including coin) which is lower than the National Policy.
This is incorrect. State Manager, Claire Lauber set a State Policy of $1200 (including coin) which is lower than the National Policy.
b. When should a spot check be carried out on a register?
- Before a new operator commences a shift
- After a operator ceases their shift
- When there is a change dispute with a customer
- When ever you feel like it
- End of the day
15. Are all registers used prior to using multiple operators ? (Check the operator performance report)
What reason is given for not using this method of cash control?
For more information please refer to: StoreNet / 02. Store Services / 03. funds Management / 02. Service Tasks / 05. Continuuous Floats and Lane Accountability
https://docs.google.com/a/woolworths.com.au/document/d/1X3v4EI9LiPRD_l4WCaK0Hq8ND43xdAFzKN4XB1XVNmw/edit?usp=sharing
16. Are all recalled / unsaved transactions investigated on a daily basis?
a. What happened to the stock?
a. Why Not?
b. What happened to the stock?
For more information please refer to: StoreNet / 02. Store Services / 15. Reports / Service / 08. Unrecalled Saved Transaction Report
https://docs.google.com/a/woolworths.com.au/document/d/1gCU1ErpxewwtBsBp5MGIWaDIpCF66GetYK7VGhWBD58/edit?usp=sharing
17. Are customer details being captured/ recorded on all "no receipt"refunds over $15? Check the electronic journal. (Search refunds. Then search tender type EFT. Then search Text "Customer ID")
a. Why Not?
b. What is the total Refund Amount Year to Date?
c. What is the total Void Amount Year to Date?
a. What is the total Refund Amount Year to Date?
b. What is the total Void Amount Year to Date?
For more information please refer to: StoreNet / 02. Store Services / 15. Reports / Service / 01. Refund Report
https://docs.google.com/a/woolworths.com.au/document/d/1gCU1ErpxewwtBsBp5MGIWaDIpCF66GetYK7VGhWBD58/edit?usp=sharing
18. Are customer details being captured/ recorded on all "no receipt"refunds over $15? (Request a 4 week sample from Data Mining Analyst in Risk Shared Services for confirmation)
a. What reason is given for not recording customer details when issuing a Customer Returns Card?
b. What did the Data Mining report show?
For more information please refer to: StoreNet / 02. Store Services / 02. Customer Service / 06. Refunds and Exchanges
https://docs.google.com/a/woolworths.com.au/document/d/1gCU1ErpxewwtBsBp5MGIWaDIpCF66GetYK7VGhWBD58/edit?usp=sharing

Telecommunications / Gift Cards / Services

19. Are all mobile phones and handsets including security reserve stock within date code and on range?
a. Why Not?
For more information please refer to: StoreNet / 02. Store Services / 04. Services / 09. Telecommunications / 02. Mobile Phones and Start Up Kits
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-WWk0UDh1a0pNNXM/view?usp=sharing
20. Are telecommunication customers returns handled as per policy?
a. Why Not?
For more information please refer to: StoreNet / 02. Store Services / 04. Services / 09. Telecommunications / Mobile Phones Refund Procedures
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-WWk0UDh1a0pNNXM/view?usp=sharing
21. Are Epay vouchers and Gift Cards returns managed as per policy?
a. Why Not?
For more information please refer to: StoreNet / 02. Store Services / 01. Administration / 10. Gift Cards / Gift Card Errors - Refund PoS Process
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-WWk0UDh1a0pNNXM/view?usp=sharing
22. Are carpet cleaning customer returns managed correctly?
a. Why Not?
For more information please refer to: StoreNet / 02. Store Services / 04. Services / 01. Online Britex Rug Doctor Hire Process
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MnN0MWxyeHJzWEE/view?usp=sharing

Product Integrity

23. Are check stand stocks rotated and in code?
a. What process is the store putting in place to ensure this is rectified?
24. Are drinks fridges rotated and in code?
a. What process is the store putting in place to ensure this is rectified?
For more information please refer to: StoreNet / 08. Administration / 04. Shrinkage and Loss Prevention / Long - Short Life Rotation Check Calendar.....
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 03. Date Code Checks
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web
25. Are service teams aware of return to shelf products? (Ask at least 3 cashiers)
For more infromation please refer to: StoreNet / 02. Store Services / 11. Compliance / 02 Customer Returned Product
https://docs.google.com/a/woolworths.com.au/document/d/1-6N3_JqJY4kZprHTXZu3FXhuWBxy1jkWbDyqIHI0ynM/edit?usp=sharing
For more information please refer to: StoreNet / 02. Store Services / 02. Customer Service / 06. Refunds and Exchanges
https://docs.google.com/a/woolworths.com.au/document/d/1gCU1ErpxewwtBsBp5MGIWaDIpCF66GetYK7VGhWBD58/edit?usp=sharing
Name of Service Team Member
Pre-pack refrigerated product is returned. What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect
Frozen perishable product is returned. What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect
Product served over the counter to a customer(eg. items from the Serviced Delicatessen). What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect
‘Self Serve’ products that are bagged or wrapped by the customer, eg. loose bread rolls, mushrooms, fresh produce, bulk nuts, bulk confectionary, etc. Is returned. What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect
Non-refrigerated pre-packed items, including confectionary is returned. What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect
Canned items and liquor is returned. What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect
Baby Nappies are returned. What action should be taken? a. Product must be dumped b. Product must be inspected for evidence of tampering such as packets with broken seals, tags, pull rings, etc. If evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Zone Investigation using the instore Complaint eform. Other wise stock can be returned to shelf c. Product must be checked for evidence of tampering or leaking. If evidence of tampering is found or suspected the item must be dumped d. Product must be thoroughly inspected for any signs of damage or tampering. If any evidence of tampering is found or suspected the item must be placed on hold and reported to Prevention Specialist Food Safety and Loss Prevention using the instore Complaint eform. Other wise stock can be returned to shelf
Correct
Incorrect

EAS (Electronic Article Surveilance)

26. Is daily check completed on EAS antennas?
a. Why Not?
Add a photo of the Daily Check Log.
Complete a check of the EAS antennas yourself. Does your test match the Daily Check Log
What did discrepancies were found?
27. Is daily check completed on register deactivates using the DV1000? (A complete system check)
a. Why Not?
Add a photo of the Daily Check Log.
Complete a check of the EAS deactivators yourself. Does your test match the Daily Check Log
What did discrepancies were found?
28. Are staff using correct response to EAS alarms?
a. What process is the store putting in place to ensure this is rectified?

Red Cash Loss Book

29. Is Customer Service Team Leader & Store Management utilising the RED cash / loss record book? (View Book)
a. What process is the store putting in place to ensure this is rectified?
For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing

Perishables

Eggs

01. Is the store utilising the re-packing of Homebrand eggs policy?
02. Is store performing stock adjustments for repacked eggs?
03. Is rotation and display of eggs minimising potential stock losses?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns Clearance and Dumps / Fresh Food Mark Down Protocols / 04. Repacking Homebrand Eggs (all States) and Select Eggs (QLD Only)
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-TVlKeE5oWVdmX2c/view?usp=sharing

Juice

04. Is store using the damaged juice credit process?
How much has been claimed in the last two weeks?
Have the claims been Authorised in IP and ISIS?
How much has been dumped unnecessarily in the last two weeks?
How much has been dumped unnecessarily in the last two weeks?
How much has been claimed in the last two weeks?
Have the claims been Authorised in IP and ISIS?
For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / 09. Requests for Credit - chilled Juice Cagtegory (Electronic Debit or Credit)
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MXRIZE5USGlYT2s/view?usp=sharing

Milk

05. Is the store using the damaged claims process for Woolworths branded milk?
How much has been claimed in the last two weeks?
Have the claims been Authorised in IP and ISIS?
How much has been claimed in the last two weeks?
Have the claims been Authorised in IP and ISIS?
How much has been dumped unnecessarily in the last two weeks?
How much has been dumped unnecessarily in the last two weeks?
For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / 01, 02. & 03. Requests for Credit - Milk Vendors..........
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_bXVyWEFUQVFUYVU&usp=drive_web
06. Are milk deliveries being received line by line, utilising the MANUAL RECEIVING DOCUMENT?
What process is being used to ensure receiving integrity?
07. Are delivery temperatures taken upon receipt, notated on invoice and entered into the RF Gun?
What process is being used to ensure receiving integrity?
08. Is milk checked upon delivery for minimum 7 days code?
What process is being used to ensure receiving integrity?
09. Is milk on show rotated and FIFO (First In/First Out) being utilised
What process is being used to ensure date code rotatation integirty?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 03 Receiving Milk
https://docs.google.com/a/woolworths.com.au/document/d/1DW8ZUCX4Hh2M-UmBPkkG3x252DPigashEiOfJHoKEms/edit?usp=sharing

Product Integrity

10. Is dairy stock on show rotated? - check sample lines across department
What process is being used to ensure date code rotatation integirty?
For more information please refer to: StoreNet / 01. Stock Management / 07. Fill / 02. Stock Filling
https://docs.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-Rno1bXJTUXllajQ/edit
11. Are freezer rotation schedules used and completed as per the long life rotation calendar?
What process is being used to ensure date code rotatation integirty?
For more information please refer to: StoreNet / 08. Administration / 04. Shrinkage and Loss Prevention / Long - Short Life Rotation Check Calendar.....
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web
12. Does the store have a RTC bay set up with adequate Point of sale?
Please add an image of the Reduce to Clear bay in the Perishables Department.
13. Have PI investigations been completed for last nights overs?
Why Not? What processes is the store putting in place to ensure they are worked fully?
14. Are markdowns actioned daily?
Why Not? What process is the store putting in place to protect store profits?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 03. Date Code Checks
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web

AutoStockR / SOH Management

15. Are PI verifications completed weekly?
Why Not? What processes is the store putting in place to ensure all PI Verifications are completed weekly?
16. Are weekly SOH adjustments reviewed and investigated where applicable?
Why Not? Does the store understand the impact of errors made with SOH adjustments once Galaxy GoLive has been initiated?
17. What were the last 3 weekly SOH adjustment values?
Week 1 -
Week 2 -
Week 3 -
SHRINKAGE WEBSITE -refer Vic/Perishables/SOH adjustments - use drop box to locate store , select week
18. Does department show evidence of unrecorded stock?
Why?
19. Is ther evidence of the Daily Waste Verification occurring?
Why?

Receiving & Stockroom

Damaged Stock / Repair Station / Waste

01. Is repair station set up as per guidelines?
Why not?
02. Is damaged stock area actioned daily?
Why not?
03. Does damaged stock champion have a clear understanding of what can be repaired and sold?
What is the Damaged Stock Champions understanding?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 01. Would I Buy It?
https://docs.google.com/a/woolworths.com.au/document/d/15tv8Lpeag3hcmvXl0O60nTf_srfDUrLOztPGlAyOvXA/edit?usp=sharing
04. Are loose stock areas being worked daily?
Why? Does the store have an understanding of the impact on AutoStockR Routines and PI Verification if Loose Stock Areas are not cleared daily?
For more information refer to the presentation "The Repair Station - Managing the Process"
https://drive.google.com/a/woolworths.com.au/file/d/0B8N63EVZgIIeY1V0STY1Z210V0wyOUdJLW1KblFjWnUxeDhz/view?usp=sharing
05. Are bins kept locked and only unlocked by Store Management team?
Why not?
06. Are clear garbage bags being used for the disposal of store rubbish?
Why? Does the store understand the benefit of Clear Garbage bags?
07. Do waste bins contain unrecorded stock?
Why?
08. Are items that can be claimed or credited actioned?
Why?
09. Are there any unauthorised items in charity storage bins/area?
Why?

Receiving

10. Is Fine Department listing available at receiving area?
A request for the Fine Department Listing should be made through the State Commerical Annalyst at the State Office.
11. Is the RF unit available at the receiving area?
Why not? What process is the store using to receive deliveries?
12. Are deliveries entered in RF unit at point of receiving?
What actions is the store taking to ensure compliance, eliminate errors and protect profit?
13. Are temperatures entered in RF unit at point of receiving?
Why not? What process is the store using to ensure the correct temperatures are recorded and entered when being processed into the RF Gun?

Backdock & Store Room Security, Safety & Invoice Processing

14. Are back dock keys secure when not in use?
Add a photo of where the keys were left unattended.
Why not? What did you observe?
15. Are invoices / delivery dockets kept secure?
Why not? How is the store ensuring they have not lost any invoices throughout the day?
Take a photo of the receiving desk.
16. Is dock area secure when not in use? (Randomly check CCTV Footage for different times of the day to see if dock is left unsecured)
Why? What did you observe.
Include a photo of what you observed (take one of CCTV Monitor if necessary)
17. Are all received eDSD deliveries stamped with store verification stamp?
Why not?
18. Is the GRN (Goods Received Number) generated when invoice is received, recorded on the invoice with the GRN Stamp?
Why? What did you observe?
19. Are receiving team using discrepancy process for any eDSD anomalies? (Including stamping)
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receiving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
https://docs.google.com/a/woolworths.com.au/document/d/17WGaafWOMkMX9nnyt3WRNzQK2xw9C93KW4Rfj81ESe0/edit?usp=sharing
20. Is dock alarmed at required times within store trading hour tolerances? - review alarm history (Option 5 on alarm panel)
What times was the dock left unsecured when it should have been secured?
Select date
a. Have these been investigated by SM / ASM and justified with business reasons within policy?
Why not?
For more information please refer to: StoreNet / 04. Store Management / 12. Loss PRevention / 10 Alarm Panel Quick Reference Guide
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-UEZFQ2pjMkh1UWM/view?usp=sharing
21. Are long term overs in sensitive/security area worked daily. Eg HBA/Vitamins?
Why not? Does the store understand the full impact on AutoStockR Routines if these areas are not worked daily?
For more information please refer to: StoreNet / 01. Stock Managment / 03. AutoStockR / Longlife Inventory Mangement / Longlife Invenotry Management Operating Manual
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-U2V1QkZsdFpnNE0/view?usp=sharing
22. Are deleted lines placed on to shelf 2 and 3 (Wave 0) or in an agreed sales area leaving stockroom free of deleted lines?
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 07 Long Life - Reduce for Quick Sale Trolley
https://docs.google.com/a/woolworths.com.au/document/d/1JzDtOtqxqSnm69MrURgzubM5ZMN-xxfhw5akDCzNGHQ/edit?usp=sharing
23. Are cleaners sweepings checked prior to disposal?
Why not?
STORE POLICY
24. Are fire doors / equipment clear of stock or obstructions?
Why not?
Refer to the STORE SAFETY EVACUATION PLAN on the Safety board if requred.
25. Are all Non-Company visitors wearing visitors stickers?
Why not? Check the Visitors log to see if they signed in - what did you observe?
For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing
26. Are all staff supervised by designated Manager (with Dump Stock Log) when dumping rubbish into outside waste bins? - Wave 0
Why not?
27. Are newspaper returns and bundles stored in a secure location and bundled correctly?
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / 06. Requests for Credit - Newspapers
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-bnlLUlBaYXdMX3M/view?usp=sharing
28. Are all store use items in receiving area showing evidence of being recorded as eIDT?
Why not?
Add photos of items that have not been recorded.
29. Are all items used within receiving area authorised for store use or approved by SM?
Why not?
Add photos of items that have not been authorised.
For more information please refer to: StoreNEt / 04. Store Management / 06. CODB - Cost of Doing Business / Inter-Department Transfers / Electronic Inter-Department Transfers - eIDT
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-bXlRQ3FBbmFHdEk/view?usp=sharing
30. Random check overstocks show all stock is within code and DSOH. Will sell through before date expires? (refer to DSOH using RF Gun)
Why not?
31. Are subject to check vendors invoices received line by line once full delivery is checked in full?
Why not? What did you observe?
32. Is the store using STC stamp and recording the number of crates/ cartons on the invoice?
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06 Receiving Subject to Check Vendors
https://docs.google.com/a/woolworths.com.au/document/d/1-0R8bGqyH0Iara8r0akTEla2uOzu4gDt-Uf_xMvu_5U/edit?usp=sharing
33. Are any discrepancies raised within 24 hours and claim numbers raised from vendors and recorded on invoice?
Why not?
34. Are gift cards received using delivery docket - not invoice using RF unit to process 4-1-1-1 Dept F 7-16 pick slip?
Why not?
35. Is all security stock placed into secure storage?
Why not?
Add a photo of what you observed
36. Is security room alarmed at all times? (check Alarm History)
What times was the dock left unsecured when it should have been secured?
Select date
a. Have these been investigated by SM / ASM and justified with business reasons within policy?
Why not?
For more information please refer to: StoreNet / 04. Store Management / 12. Loss PRevention / 10 Alarm Panel Quick Reference Guide
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-UEZFQ2pjMkh1UWM/view?usp=sharing
37. Is the security room set up sith SMP (Stock Managment Prinicples) and managed through the LTO (Long Term Overs) Process as discussed at ASM Workshops?
Why not?
For more information please refer to Security Room and LTO Process suggestion.
https://drive.google.com/a/woolworths.com.au/file/d/0B0bc8HYepU0yOUk3eWFyTjRWMjg/view?usp=sharing

General Merchandise & Groceries

Product Integrity

01. Is the top 20 OOC bulletin actioned weekly, signed by SM and stored with weekly DGMS?
Why not? How is the store managing the risk of potential out of dates identified in other stores?
Why not? Is the store management team aware this is an auditable item, and designed to protect them form potential date code breaches?
02. Are rotation checks completed as per LongLife rotation calendar and min 8 weeks entered into 5-5-5?
Why not? How is the store protecting itself potential Date Code issues and along with Dumps and Clearance Issues?
For more information please refer to: StoreNet / 08. Administration / 04. Shrinkage and Loss Prevention / Long - Short Life Rotation Check Calendar.....
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web
03. Does the clearance trolley only contain repaired stock on top shelf and deleted lines on shelves 2 and 3 as per Wave 0 Roll Out?
Why actions is the store using to clear repaired stock?
Add a photo of the clearance trolley
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 07 Long Life - Reduce for Quick Sale Trolley
https://docs.google.com/a/woolworths.com.au/document/d/1JzDtOtqxqSnm69MrURgzubM5ZMN-xxfhw5akDCzNGHQ/edit?usp=sharing
04. Are 5-5-5 (Date Code) reports actioned daily? (Wave 0: First markdown upto 25% / Second markdown upto 50%)
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 03. Date Code Checks
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web
05. Are follow up markdowns being completed on existing stock to clear slow lines? (Wave 0: First markdown upto 25% / Second markdown upto 50% as per Wave 0)
Why not? What is the store doing to protect its profits?
06. Are date code checks and markdowns being completed 7 days per week? (Check reports from weekend)
Why not?
For more information please refer to: StoreNet / 08. Administration / 04. Shrinkage and Loss Prevention / Long - Short Life Rotation Check Calendar.....
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web

Product Security

07. Are high theft risk lines managed with smart stock fill levels? ie: shelves are not over filled in section such as skincare & razors
Why not?
Add photos.
08. Are the Shelf Capacities & MPL's maintained to reflect shelf holding and no signs of defensive merchandising (eg Adhoc advising stock is available at service desk - this is no longer acceptable practice)?
Why not?
09. Are batteries identified with store number?
Add a photo of the batteries showing the numbers on the packaging. (front of packet is more of a deterrant)
Why not?
Add a photo of the batteries showing the numbers on the packaging. (Note: front of packet is a better deterrant)
Why not?
Add a photo of the batteries showing the numbers on the packaging. (Note: front of packet is a better deterrant)
Add a photo of the batteries showing that store number is not being recorded on the packaging. (Note: front of packet is a better deterrant)
10. Are razors identified with store number?
Add a photo of the batteries showing the numbers on the packaging. (Note: front of packet is a better deterrant)
Why not?
Why not?
Add a photo of the batteries showing the numbers on the packaging. (Note: front of packet is a better deterrant)
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 07. Fill / 04. Security When Filling
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-REJXR1B1TzBwc0U/view?usp=sharing

Deleted Line Maintenence

11. Do deleted lines have correct price integrity shelf label? (Using an RF Gun in Price Check sample at least 12 lines from two different aisles)
Why not? What is the process breakdown?
12. Are deleted lines PI counts correct?
Why not? Does the store understand the impact on the Markdown Percentage driven by days stock on hand which in turn is generated by the PI count being accurate?
13. Is the store clearing deletions using correct deletion batches?
Why Not? Does the store understand that deletions moved into the incorrect batches will move the entire markdown to that bucket including the Deleted markdown component?
14. Are deletions being cleared within deletion batch and no evidence of RTC or clearance batch used?
Why not? Does the store understand that placing RTC Stickers on deleted items or placing into clearance batches moves the entire markdown into the clearance bucket including the deleted markdown?
DELETED LINES / MARKDOWNS -refer Storenet/Store services/Back office/ Discontinued Lines
https://docs.google.com/a/woolworths.com.au/file/d/0B9WValQxVXq7WTc2MWNETW9rLUE/edit

AutoStockR / Stock Management

For more information please refer to: StoreNet / 01. Stock Managment / 03. AutoStockR / Longlife Inventory Mangement / Longlife Invenotry Management Operating Manual
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-U2V1QkZsdFpnNE0/view?usp=sharing
15. Are PI verifications completed weekly?
Why not?
16. Are weekly SOH adjustments reviewed and investigated where applicable?
Why not? Does the store understand the financial impact on the monthly profit if an error gets through once Galaxy has gone live in the store?
17. What were the last 3 weeks SOH adjustment results - General merchandise?
Week 1 - $
Week 2 - $
Week 3 - $
18. What were the last 3 weeks. SOH adjustment results -Grocery?
Week 1 - $
Week 2 - $
Week 3 - $
19. Are last nights overs investigated for PI accuracy?
Why not?
20. Is stock rotated in Vitamins section? (Random check section)
21. Is stock rotated in Health Food section? (Random check section)
For more information please refer to: StoreNet / 01. Stock Managment / 07. Fill / 02. Stock Filling
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-SzFORXBreHQ5NFk/view?usp=sharing
22. Is high risk PERMAMENT off location Grocery stock entered. Into 5-5-5 function? (Eg boxed chocolates etc)
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 08. Compliance / 01 Good Fresh Food Practices
https://docs.google.com/a/woolworths.com.au/document/d/10M8cT9NdrGF4Oog95HT6OkuXuLYBh-gep5-uFSN8Avs/edit?usp=sharing

BWS

Does the store have a liquor department?
01. Does the records folder contain min 4 weeks documentation including stock adjustment logs?
02. Have all adjustments been investigated and authorised by manager?
03. Are selected category weekly price integrity checks completed as per program?
For more information refer to: StoreNet Sites / Liquor / BWS - Beer Wine Spirits / BWS InfoShare
http://nmisdcgfas078:8080/Liquor/
04. Are daily out of code markdown, dump, 5-5-5 reports actioned daily and retained in records folder - min 4 weeks
05. Is the weekly dump stock report reviewed and signed off?
06. Has the stock with dates elapsing within the next 60 days been entered into the 5-5-5 function ?
07. Does the stock elapsing within 30 days have the 10%-30%-50% markdown policy applied?
For more information refer to: StoreNet Sites / Liquor / BWS - Beer Wine Spirits / BWS InfoShare /
http://nmisdcgfas078:8080/Liquor/
08. Are all daily refunds, no sales, voids and unrecalled saved transactions being investigated with dockets retained?
09. Are all receipts attached to relevant report with evidence of investigation?
For more information refer to: StoreNet Sites / Liquor / BWS - Beer Wine Spirits / BWS InfoShare / Records Report Folder
http://nmisdcgfas078:8080/Liquor/
10. Has the store completed daily AutostockR task and has MPL value been actioned for the prior week?
For more information refer to: StoreNet Sites / Liquor / BWS - Beer Wine Spirits / BWS InfoShare / AutoStockR Liquor Training
http://nmisdcgfas078:8080/Liquor/

Administration & Cash Office

DVD's

01. Are DVD,s stores in a secure location?
Why not?
Add a photo of what you observed
02. Are DVD returns raised within the 4 week RA expiry date?
Why not? Does the store understand the increased work load of having to raise new RA's?
What are the reasons for some not being completed?
03. Have all DVD,s claims been authorised in ISIS?
Why not?
04. Are there any DVD display bins displayed on the floor past their Authorisation Date? (Refer WOWCode on display bin and/or DVD Promos Sheet with Stands List on StoreNet)
Why? Does the store understand there is time fram for all DVD Display bins on the floor before they should be removed and ready for returns?
Refer to DVD Promos Sheet with Stands List for Disney & Sony current stock, New Line Release Dates and Promo Bin information including commencement date and period on floor.
https://drive.google.com/a/woolworths.com.au/?overridemobile=true?overridemobile%3Dtrue#folders/0B6aRFAPkVni-OFd0VldTblJ4LUE
05. Does the store have retention records of Consignment Nores and Interim Adjustment Notes stored for min 18 mths as proof of return?
Why not?
06. Does store have outstanding DVD returns where claims have been raised for a period greater than 5 days and have not been picked up by vendor's courier without follow-up?
Why?
07. Has the store identified all unauthorised DVD returns and managed via correct process?
Why not?
08. Does store have a DVD champion trained?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 01. DVD Management / 01. DVD Management
https://docs.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-WVVRYThtOC1FMDA/edit

Invoice Reconciliation (Store Central)

09. Is store completing weekly Invoice Reconciliation screen in Store Central being reviewed to ensure all eInvoices discrepancies are investigated and resolved?
a. Were you able to identify any GRN's outside of Tolerance (+/- $20) without a corresponding correction (adj)
Please notate details of unactioned GRN's issues
GRN Date
GRN Number
GRN Amount
Invoice Amount
Vendor Packs
Difference
b. Are the discrepancies being followed up in store?
For more information please refer to: StoreNet / 02. Store Services / 01. Administration / 02. Reconciliation Administration / IP Process / 01. Store Central - eDGMS Discrepancies and Invoice Reconciliation Report
https://drive.google.com/open?id=0Bwzl7H3H1DBkM1hTcUZ4LTNVV1E&authuser=0
10. Are invoices from previous week checked and reconciled against weekly DGMS?
Why not?
11. Are previous days eDGMS invoices checked in Store Central to ensure all invoices are accounted for?
Why not?
12. Has each invoice been stamped with process stamp and GRN recorded?
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06. Receiving Subject to Check Deliveries
https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

Magazines & Newspapers

13. Are Godon & Gotch Deliveries being received as eDSD Delivery with the "Create" option?
Why not?
14. Are Network Magazine deliveries being received using the DSD process?
Why not?
15. Are magazine invoices all stamped using STC?
Why not?
16. Are magazine credit numbers reconciled with weekly transaction listing?
Why not?
17. Are magazine delivery dockets retained at store to reconcile back with monthly network TPC statement and online returns?
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 02. Receiving Magazines
https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing
For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / 10 Online Magazine Returns User Guide
https://docs.google.com/a/woolworths.com.au/document/d/1nhJXLwIpylEqrBUr9141aFzjpZD8aOS2X6lWyoKwbLY/edit?usp=sharing
18. Are newspapers delivery dockets retained in store and weekly reconciliation completed with TPC statement?
Why not?
19. Are newspaper return credits faxed weekly to vendor?
Why not? What process is the store using to ensure that it is receiving credits for unsold newspapers?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 05. Receiving New Papers
https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

Deleted Line Maintenance

20. Are deleted lines placed on to shelf 2 and 3 (Wave 0) or in an agreed sales area leaving stockroom free of deleted lines?
Why not?
21. Are deletion purge reports actioned weekly?
Why not?
22. Are purge reports sighted and signed by Deptartment Manager?
Why not?
23. Are correct SOH counts entered onto reports?
Why not?
24. Are all items on dump stock log adjustment reports indicate store is following return to vendor processes?
Why not? What lines are appearing that could have obtained credits?
25. Do all items on dump stock log adjustment report indicate store is repairing and selling all opportunity lines?
Why not? What items potentially could have been repaired and sold through the Repair Station?
26. Are all vendor credits in ISIS authorised?
Why not?
For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / ..................
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_bXVyWEFUQVFUYVU&usp=drive_web

CCTV

27. Are all camera's functioning and positioned correctly?

Camera Postioning

What section of the shop is the camera focused on?
Camera Number
Section of Shop camera is focused on?
Is the Camera operational?
Has a call been logged with EMS for Camera Repair?
Date Job was loged with EMS
Job Number
Why Not?
Is the PTZ Camera (movable) positioned to cover the service desk, in particular the Cigarette Customer side?
Has this position of the PTZ Camera been set as the default position? (Camera's will return to default position after a black out - if not set, this will be pointing at the roof)
Does the store understand that when ever the store system loses power, it will return to the default posititon? This will occur each time there is a blackout or power flash.

Alarm System

28. Is the perimeter alarm set within 30 minutes of close of store trade? (Check Alarm History - Menu Option #5)
Why actions are the store management team taking to remedy the situation?
29. Is the perimeter alarm armed outside of trading hours? (Check Alarm History - Menu Option #5)
Why actions are the store management team taking to remedy the situation?
30. Is the cash office armed during non trading hours? (Check Alarm History - Menu Option #5)
Why actions are the store management team taking to remedy the situation?
31. Is the Liquor dept alarmed outside trading hours? (Check Alarm History - Menu Option #5)
Why actions are the store management team taking to remedy the situation?
32. Are all areas doors de-isolated? eg: staff entry (Check Alarm History - Menu Option #11)
Why actions are the store management team taking to remedy the situation?
33. Is the security lockup armed at all times when not being accessed? (Check Alarm History - Menu Option #5)
Why actions are the store management team taking to remedy the situation?
For more information please refer to: StoreNet / 04. Store Management / 12. Loss PRevention / 10 Alarm Panel Quick Reference Guide
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-UEZFQ2pjMkh1UWM/view?usp=sharing

System Access

34. Check Office/Storeline & Store Cetnral users privileges, are they free of anomalies?
Why actions are the store management team taking to remedy the situation?
b. Is Loss Prevention set up as a User in Office/Storeline with User Number 501 & FULL OFFICE CASHIER ACCESS (Contact loss prevention adviser to check password)
a. Do ALL management and necessary team have current access to their store central (does their access refelect their current store)
35. Check Frontend users privileges, are they free of anomalies?
What anomolies were found and what actions are the store management team taking to remedy the situation?

Asset Protection Program

Asset Protection Program (Formly known as SAPP)

There are a number of additional questions that are relevant only for stores participating in the Asset Protection Program.
Is the store an Asset Protection Program participant?

Front End and Self Check Outs

01. Are Checkpoint detachers secured on unmanned registers?
How many detachers were left unsecured?
Did you ask for the service team to remedy the situation or do so yourself?
Name of person asked?
Did they secure the registers as asked?
02. Have all operators had refresher training on EAS equipment and System Response? (Training can be coordinated with your State Loss Prevention Adviser for Checkpoint to attend your store if required)
What process is the store putting in place to ensure all operators complete their refresher training?
03. Is SCO Attendant carrying mobile detachers?
Did you ask for the SCO Attendant to remedy the situation or do so yourself?
Name of person asked?
Did they obtain a detacher to utilise for customer requriements?
04. Are both mobile detachers kept secure & accounted for instore?
What process is the store putting in place to ensure these items are secured and accounted for?

Vitamins Section

05. Are Berocca shelf limiters in place & stock not overfilled?
06. Are Centrum shelf limiters in place & stock not overfilled?
Add a photo of the section

Cosmetics Section

07. Are limiters fitted to hooks on all black mascara & eyeliner varieties to limit stock on display? (Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)
08. Have yellow 'Security Protected' stickers been applied to all black mascara & eyeliner varieties?
Add a photo of the section

Skin Care Section

09. Are all Loreal/Olay lines displayed in safers? (Stockweight should not be constrained and all products should be in safers)
10. Are all Bio-Oil lines displayed in safers?
Add a photo of the section

Hair Care Section

11. Have clear padlock stickers been applied to all 3 Macadamia lines? (Shampoo, Rinse, Repair Masque)
Add a photo of the section
12. Are all Organix Moroccan Argan Oil displayed in safers?
Add a photo of the section

Dental Care Section

13. Are spider wraps securely in place on Colgate electric toothbrushes?
14. Are the following 4 Colgate lines displayed in safers? (Both Optic Wht T/B + Pens, Both Pro Clinical T/B refills 4pk)
15. Are hang tags securely applied to Oral B lines? (PC500 Power Toothbrush, Vitality Rechargeable +2 refills, Floss Action Pwr T/B)
Add a photo of the section
16. Are Sensodyne shelf limiters in place & stock not overfilled?
Add a photo of the section

Mens Razors & Toiletries Section

19.Are Spider Wraps fitted securely to all Braun mens electric shaver lines?
Add a photo of the section
18. Are Helix Hooks operational on ALL Razor Blade Refill Cartridges & are all blade packs store numbered?
Add a photo of the section

Baby Needs Section - Formula Caps were not included in Phase III

17. Are baby formula caps in place on specified 5 lines? (S26 Gold Toddler, S26 Gold Progress, S26 Original, Karicare Aptamil Gold 3 & Karicare Aptamil Gold 4)
Add a photo of the section

Medicinal Section

20. Are Panadol & Nurofen shelf limiters in place?
21. Are Panadol & Nurofen stock on displayed with only single layer stacking?
Add a photo of the section
22. Are all Nicabate CQ patches & breath strips displayed in safers?
23. Are all Nicorette Quick Mist Sprays displayed in safers?
Add a photo of the section
24. Are all Optrex Actimist varieties displayed in safers?
Add a photo of the section
25. Are all Zorvirax Cold Sore Creams displayed in safers?
Add a photo of the section
26. Are Voltaren Emulgel shelf limiters in place & stock not overfilled?
Add a photo of the section

Finger Scanner in HBA aisle and Customer Engagement

Does the store have the Finger Scanner located in the HBA Aisle?
Add a photo of the finger scanner unit showing its location in the aisle
27. Do staff using the finger scanner understand what to monitor whilst in HBA? (Question 3 staff)
Do staff using the finger scanner understand what to monitor whilst in HBA?
28. Observe staff using finger-scanner. Did they engage with customers present in Health & Beauty aisle?
What did you observe?

Apparel Section

29. Do all Bonds mens/womens underwear display hard-tags?
Add a photo of the section

Confectionary Aisle

30. Are hook limiters in place on gum lines? (Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)
31. Are gum lines on display minimised with no evidence of over-filling? (Baskets spun round with low lip to front of shelf)
Add a photo of the section

Electrical Aisle

32. Are lithium/rechargable batteries displayed in safers?
Add a photo of the section
33. Do all batteries on display show branch stamps/store number?
Add a photo of the section

Pet Care Section

34. Do all Petcare tablets have tamper seals & yellow/orange 'Security Protected' stickers applied? (Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)
Add a photo of the section

Auto Section

35. Are all Dupont Scratch Pens displayed in safers?
Add a photo of the section

EAS - Electronic Article Surveillance

36. Are EAS antenna lights unobstructed by marketing material?
37. Are CSM/Service Supervisors looking over to any EAS alarm activations to monitor staff response?
38. Are operators responding to all EAS alarm activations?
39. Are CSM/Service Supervisors providing support/training for operator alarm response?

Receiving Area

40. Is the Receiving Quick Reference flipper guide affixed to the wall?
Add a photo of the section
41. Are all 4 store stamps located at receiving area? (DGMS, STC, Discrepancy, GRN)
42. Is the current days 'Orders By Expected Date' report available at the receiving area?
43. Is H&B cabinet locked and stored in a secure area?

Defensive Merchandising

Defensive merchandising is the practice of removing stock from the fixture and replacing with signage advising the customer the stock is available by contacting the customer service desk.
This form of merchandising is no longer deemed acceptable due to impact on customer shopper experience and sales.
44. Did you observe any evidence of defensive merchandising such as stock removed from show and adhoc signage advising customers stock is available at Service Desk?
Please remove the adhoc signage and arrange with Store Management to return stock to fixtures.

Action Plans

Action plan - discuss findings with manager on duty and organise time for debrief with Group Manager & Store MAnager within next 7 days

Notes regarding Action Plan
Action plan to be returned by

Summary Notes

Notes:
Report completed on:
Manager on duty signature
Name of signee.

Vic/Tas Supermarket Shrinkage Opportunities Review (All Sections)

Free Vic/Tas Supermarket Shrinkage Opportunities Review (All Sections) Checklist

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Front End Security

Self Checkouts (SCO)

Service Desk/Cigarette Kiosk

Cash Control / Refunds / Saved Transactions

Telecommunications / Gift Cards / Services

Product Integrity

EAS (Electronic Article Surveilance)

Red Cash Loss Book

Eggs

Juice

Milk

Product Integrity

AutoStockR / SOH Management

Damaged Stock / Repair Station / Waste

Receiving

Backdock & Store Room Security, Safety & Invoice Processing

Product Integrity

Product Security

Deleted Line Maintenence

AutoStockR / Stock Management

DVD's

Invoice Reconciliation (Store Central)

Magazines & Newspapers

Deleted Line Maintenance

CCTV

Camera Postioning

Alarm System

System Access

Asset Protection Program (Formly known as SAPP)

Front End and Self Check Outs

Vitamins Section

Cosmetics Section

Skin Care Section

Hair Care Section

Dental Care Section

Mens Razors & Toiletries Section

Baby Needs Section - Formula Caps were not included in Phase III

Medicinal Section

Finger Scanner in HBA aisle and Customer Engagement

Apparel Section

Confectionary Aisle

Electrical Aisle

Pet Care Section

Auto Section

EAS - Electronic Article Surveillance

Receiving Area

Defensive Merchandising

Action plan - discuss findings with manager on duty and organise time for debrief with Group Manager & Store MAnager within next 7 days

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