Vic/Tas Asset Protection Program Execution Review (May 2015)

• Store Number:

• Store Name:

• State:

  WA

  SA/NT

  Vic/Tas

  NSW/ACT

  Qld

• Review completed by: by:

• Role of person completing review:

• Store Managers name

• Group Manager Name

• Group Number

• Operations Managers Name:

• Zone:

  Select 11 (WA) 12 (WA) 21 (SA/NT) 22 (SA/NT) 31 (Vic/Tas) 32 (Vic/Tas) 33 (Vic/Tas) 34 (Vic/Tas) 35 (Vic/Tas) 36 (Vic/Tas) 41 (NSW/ACT) 42 (NSW/ACT) 43 (NSW/ACT) 44 (NSW/ACT) 45 (NSW/ACT) 46 (NSW/ACT) 51 (Qld) 52 (Qld) 53 (Qld) 54 (Qld) 55 (Qld)

  • 11 (WA)
  • 12 (WA)
  • 21 (SA/NT)
  • 22 (SA/NT)
  • 31 (Vic/Tas)
  • 32 (Vic/Tas)
  • 33 (Vic/Tas)
  • 34 (Vic/Tas)
  • 35 (Vic/Tas)
  • 36 (Vic/Tas)
  • 41 (NSW/ACT)
  • 42 (NSW/ACT)
  • 43 (NSW/ACT)
  • 44 (NSW/ACT)
  • 45 (NSW/ACT)
  • 46 (NSW/ACT)
  • 51 (Qld)
  • 52 (Qld)
  • 53 (Qld)
  • 54 (Qld)
  • 55 (Qld)

• BWS Area Managers name (if applicable)

• Review Commenced:

  Date

Front End Security

• 01. Are all unmanned registers secure with chain and trolley ?

  Yes

  Some, Not All

  No

• a. How many registers have been left signed on?

  0

  1

  2

  3

  4+

• Add a photo of the front end showing the registers are unsecured.

  Media

• Did you ask for the service team to remedy the situation or do so yourself?

  No

  Service Team Member

  Secured myself

• Name of person asked?

• Did they secure the registers as asked?

  Yes

  No

• 02. Are opened registers covering the following sections?<br>This is in line with our policy on order of opening checkouts and place to allow observation of risk areas from the checkouts.

  Respond Below

• For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing

• Priority 1 - Express Checkouts?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 2 - Self Checkouts?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 3 - Pram/Wheel Chair Access Reister?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 4 - With a view of the Health & Beauty Aisle?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 5 - Witha view of the Wanzel Gates?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 6 - With a view of the Electrical Aisle?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 7 - With a view of the Vitamin Section?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Priority 8 - With a view of the Confectionary Aisle?

  Yes

  No

  Insufficient Registers

  Not Applicable

• Find a discreet location outside the front of the store where you can observe the actions of the service team.

• 03. Observer at least three (3) cashiers for the following actions?

Cashier

• Name of Cashier

• Time of observation:

  Date

• Type of Register

  Express Register

  Main (Full) Register

  Self Checkouts

  Cigarette Kiosk

• During the observation period, how many customers did they fail to politely asked, "Do you have any outside bags or parcels to be checked?"

  0

  1 to 2

  3 to 4

  5 to 6

  7+

• 04. Are Checkpoint detachers secured on unmanned registers?

  Yes

  Some, Not All

  No

• How many detachers were left unsecured?

  0

  1

  2

  3

  4+

• Did you ask for the service team to remedy the situation or do so yourself?

  No

  Service Team Member

  Secured myself

• Name of person asked?

• Did they secure the registers as asked?

  Yes

  No

Self Checkouts (SCO)

• 05. Does the store have a bank of Self Checkouts

  Yes

  No

• l. If there are displays built around the SCO Queue Management Straps, is the dispaly or Point of Sale clear of obstructing CCTV vision of any SCO registers?

  Yes

  No

• Why not?

  Yes

  No

  N/A

• Please note: Antifatigue mats in this area, are a sign that the SCO attendant is standing on the one spot and are a trip hazard in a high traffic area.

• a. Is SCO attendant manouvering around the SCO area in a figure 8 motion in line with the New Training pack launched in November 2014?

  Yes

  No

• What is the attendendant doing?

• b. Is SCO attendant engaging with customers?

  Yes

  No

• What behaviours is the SCO attendant exhibiting?

• c.. Does SCO attendant politely ask the customers, "Do you have any outside bags or parcels to be checked?"

  Yes

  No

• What behaviours were observed in relation to bag checking?

• d. Is the SCO attendant checking trolleys and prams for items that may not have been scanned through the SCO register?

  Yes

  No

• What behavours were observed in relation to checking of trolleys and prams?

• e. Does SCO attendant monitor the register screen transactions to identify mis-scanning?

  Yes

  No

• What behaviours did you observe in relation to monitoring of items being scanned?

• f. Has SCO attendant completed the updated training in SCO theft and fraud risks rolled out in November 2014? (TCR SSC014 - Wave Zero Serlf Serve Training)

  Yes

  No

• Name of SCO Attendant checked for training sign off.

• For more information please refer to: StoreNet / 02. Store Services / 02. Customer Service / 14. How to be a successful Self Chechout Out Attendant.
  https://docs.google.com/a/woolworths.com.au/document/d/1w5Q8PExrhXEcsRkh9mHpZx9g2OvktofT9ZiIsArhM8s/edit

• g. Check CCTV Footage from the previous evening. Was the Self Checkout Area Left unattended?

  No

  Yes

• What did you observe?

• What time did you observe the SCO area left unattended on the CCTV footage?

  Date

• h. Is SCO Attendant carrying mobile detachers?

  Yes

  No

  N/A

• Did you ask for the SCO Attendant to remedy the situation or do so yourself?

  No

  Service Team Member

  Secured myself

• Name of person asked?

• Did they obtain a detacher to utilise for customer requriements?

  Yes

  No

• i. Are both mobile detachers kept secure & accounted for instore?

  Yes

  No

• What process is the store putting in place to ensure these items are secured and accounted for?

  Yes

  No

  N/A

• j. Is SCO Attendant carrying check seals as per Wave 1 shrinkage training?

  Yes

  No

  N/A

• Did you ask for the SCO Attendant to remedy the situation or do so yourself?

  No

  Service Team Member

  Secured myself

• Name of person asked?

• Did they obtain a detacher to utilise for customer requriements?

  Yes

  No

• k. Are the queue management straps (rolled out between December 2014 & February 2015) set up to encourage customers to queue against service desk keeping area between registers and aisles free for customer flow?

  Yes

  No

• Why not?

  Yes

  No

  N/A

• For information on which stores were getting extra Queue management straps, set up suggestions and signage use the below link
  https://drive.google.com/a/woolworths.com.au/folderview?id=0B0bc8HYepU0yQnJXQVFpSjBKMHc&usp=sharing

• For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing

EAS (Electronic Article Surveilance)

• 06. Is daily check completed on EAS antennas?

  Yes

  No

• a. Why Not?

• Add a photo of the Daily Check Log.

  Media

• l. If there are displays built around the SCO Queue Management Straps, is the dispaly or Point of Sale clear of obstructing CCTV vision of any SCO registers?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not?

  Yes

  No

  N/A

• Complete a check of the EAS antennas yourself. Does your test match the Daily Check Log

  Yes

  No

• What did discrepancies were found?

• 07. Is daily check completed on register deactivates using the DV1000? (A complete system check)

  Yes

  No

• a. Why Not?

• Add a photo of the Daily Check Log.

  Media

• Complete a check of the EAS deactivators yourself. Does your test match the Daily Check Log

  Yes

  No

• What did discrepancies were found?

• 08. Have all operators had refresher training on EAS equipment and system response?

  Yes

  Some, Not All

  No

• (Training can be coordinated with your State Loss Prevention Adviser for Checkpoint to attend your store if required)

• 09. Are staff using correct response to EAS alarms?

  All alarms responded to correctly

  Some, but not all alarms responded to correctly

  Alarms NOT being responded to correctly

  No Alarms activated to observe

• a. What process is the store putting in place to ensure this is rectified?

• 10. Are EAS antenna lights clearly visible above any marketing material?

  Yes

  Some, Not All

  No

  No Relevant Items

• 11. Are CSM/Service Supervisors looking over to any EAS alarm activations to monitor staff response?

  All alarms responded to correctly

  Some, but not all alarms responded to correctly

  Alarms NOT being responded to correctly

  No Alarms activated to observe

• 12. Are operators responding to all EAS alarm activations?

  All alarms responded to correctly

  Some, but not all alarms responded to correctly

  Alarms NOT being responded to correctly

  No Alarms activated to observe

• 13. Are CSM/Service Supervisors providing support/training for operator alarm response?

  Yes

  Yes & No

  No

  Not observed

• (Training can be coordinated with your State Loss Prevention Adviser for Checkpoint to attend your store if required)

Vitamins Section

• 01. Are Berocca shelf limiters in place & stock not overfilled?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 02. Are Centrum shelf limiters in place & stock not overfilled?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Cosmetics Section

• 03. Are limiters fitted to hooks on all black mascara & eyeliner varieties to limit stock on display?<br>(Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)

  Yes

  Some, Not All

  No

  No Relevant Items

• 04. Have yellow 'Security Protected' stickers been applied to all black mascara & eyeliner varieties?

  Yes

  Some, Not All

  No

  No Relevant Items

• Add a photo of the section

  Media

Skin Care Section

• 05. Are all Loreal/Olay lines displayed in safers?<br>(Stockweight should not be constrained by reduced MPL's or Shelf Capacities and all products should be in displayed in safers)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 06. Are all Bio-Oil lines displayed in safers?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Hair Care Section

• 07. Have clear padlock (EAS) stickers been applied to all 3 Macadamia lines? (Shampoo, Rinse, Repair Masque)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

• 08. Are all Organix Moroccan Argan Oil displayed in safers?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Dental Care Section

• 09. Are spider wraps securely in place on Colgate electric toothbrushes?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 10. Are the following 4 Colgate lines displayed in safers? (Both Optic Wht T/B + Pens, Both Pro Clinical T/B refills 4pk)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 11. Are hang tags securely applied to Oral B lines? (PC500 Power Toothbrush, Vitality Rechargeable +2 refills, Floss Action Pwr T/B)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

• 12. Are Sensodyne shelf limiters in place & stock not overfilled (filled within the guidance of the LTO Process)?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Mens Razors & Toiletries Section

• 13. Are Spider Wraps fitted securely to all Braun mens electric shaver lines?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

• 15. Are Razor Blades clearly labelled with Store number for identification?<br>(With Stamp or Permament Marker - this assists in identifying stock recovered by authorities)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

• 14. Are Helix Hooks operational on ALL Razor Blade Refill Cartridges & are all blade packs store numbered? <br>Check womens as well.

  Yes

  No

  Not Ranged

  Equipment not issued to this store

Baby Needs Section - Formula Caps were not included in Phase III

• 16. Are baby formula caps in place on specified 5 lines? (S26 Gold Toddler, S26 Gold Progress, S26 Original, Karicare Aptamil Gold 3 & Karicare Aptamil Gold 4)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Medicinal Section

• 17. Are Panadol & Nurofen shelf limiters in place?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 18. Are Panadol & Nurofen stock not overfilled (filled within the guidance of the LTO Process)?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

• 19. Are all Nicabate CQ patches & breath strips displayed in safers?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 20. Are all Nicorette Quick Mist Sprays displayed in safers?

  Yes

  No

• Add a photo of the section

  Media

• 21. Are all Optrex Actimist varieties displayed in safers?

  Yes

  No

• Add a photo of the section

  Media

• 22. Are all Zorvirax Cold Sore Creams displayed in safers?

  Yes

  No

• Add a photo of the section

  Media

• 23. Are Voltaren Emulgel shelf limiters in place & stock not overfilled?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Finger Scanner in HBA aisle and Customer Engagement

• 24. Does the store have the Finger Scanner located in the HBA Aisle?

  Yes

  No

• Add a photo of the finger scanner unit showing its location in the aisle

  Media

• a. Do staff using the finger scanner understand what to monitor whilst in HBA? (Question 3 staff)

Team Member

• Do staff using the finger scanner understand what to monitor whilst in HBA?

• b. Observe staff using finger-scanner. Did they engage with customers present in Health & Beauty aisle?

  Yes

  No

• What did you observe?

Apparel Section

• 26. Do all Bonds mens/womens underwear display hard-tags? <br>(Check for prepack bins or displays)

  Yes

  No

• Add a photo of the section & display(s) if present.

  Media

Confectionary Aisle

• 27. Are hook limiters in place on gum lines?<br>(Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)

  Yes

  No

• 28. Are gum lines on display minimised with no evidence of over-filling?<br>(Baskets spun round with low lip to front of shelf)

  Yes

  No

• Add a photo of the section

  Media

Electrical Aisle

• 29. Are lithium/rechargable batteries displayed in safers?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• 30. Do all batteries on display show branch stamps/store number?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Pet Care Section

• 31. Do all Petcare tablets have tamper seals & yellow/orange 'Security Protected' stickers applied?<br>(Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Auto Section

• 32. Are all Dupont Scratch Pens displayed in safers?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Add a photo of the section

  Media

Defensive Merchandising

• Defensive merchandising is the practice of removing stock or constraining stock weight on the fixture and replacing with signage advising the customer the stock is available on request by contacting the customer service desk.
  This form of merchandising is no longer deemed acceptable due to impact on customer shopper experience and sales.
  

• 33. During your review of the protected lines, did you observe any evidence of defensive merchandising such as stock removed from show and adhoc signage advising customers stock is available at Service Desk?

  No

  Yes

• What did you observe?

• Add a photo(s) of any defensive merchandising that you observed.

  Media

• Please remove the adhoc signage and arrange with Store Management to return stock to fixtures.

Product Security

• 34. Are high theft risk lines managed with smart stock fill levels? <br>ie: shelves are not over filled in section such as skincare & razors and filled within the guidance of the LTO Process (not hanging off the front of the shelf or stacked on top other stock)

  Yes

  Some, Not All

  No

• Why not?

• Add photos.

  Media

• 35. Are the Shelf Capacities & MPL's maintained to reflect the correct shelf holding and no signs of defensive merchandising (eg Adhoc advising stock is available at service desk - this is no longer acceptable practice)?

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 07. Fill / 04. Security When Filling
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-REJXR1B1TzBwc0U/view?usp=sharing

• 01. Does the store have a RTC bay set up with adequate Point of sale?

  Yes

  No

• Please add an image of the Reduce to Clear bay in the Perishables Department.

  Media

• 02. Are markdowns actioned daily?

  Yes

  Some, Not All

  No

• Why Not? What process is the store putting in place to protect store profits?

• For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 03. Date Code Checks
  https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web

• 03. View the Dump Stock Log for the last 3 weeks. Have ALL opportunities been taken for eggs, juices and milk claims?

  Yes

  Some, Not All

  No

  No Relevant Items

• What process is the store putting in place to protect store profits?

• What did you identify?

Damaged Stock / Repair Station / Waste

• 01. Is the Receiving Quick Reference Guide affixed to the wall at the receiving bay?

  Yes

  No

• Why not?

• 02. Is repair station set up as per guidelines?

  Yes

  No

• Why not?

• 03. Is damaged stock area actioned daily?

  Yes

  Some, Not All

  No

• Why not? What actions is the store putting place to address this moving forward?

• 04. Does damaged stock champion have a clear understanding of what can be repaired and sold?

  Yes

  Some, Not All

  No

• What is the Damaged Stock Champions understanding?

• For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 01. Would I Buy It?
  https://docs.google.com/a/woolworths.com.au/document/d/15tv8Lpeag3hcmvXl0O60nTf_srfDUrLOztPGlAyOvXA/edit?usp=sharing

• 05. Are bins kept locked and only unlocked by Store Management team?

  Yes

  No

• Why not?

• 06. Are clear garbage bags being used for the disposal of store rubbish?

  Yes

  Some, Not All

  No

• Why? Does the store understand the benefit of Clear Garbage bags?

Receiving

• 07. Is current days Order's by Expected Date available at receiving area?

  Yes

  No

• A request for the Fine Department Listing should be made through the State Commerical Annalyst at the State Office.

• 08. Is the RF unit available at the receiving area?

  Yes

  No

• Why not? What process is the store using to receive deliveries?

• 09. Are deliveries entered in RF unit at point of receiving?

  Yes

  Some, Not All

  No

• What actions is the store taking to ensure compliance, eliminate errors and protect profit?

• 10. Are all 4 store stamps located at receiving area? (DGMS, STC, Discrepancy, GRN)

  Yes

  No

• Why not? What process is the store using to receive deliveries?

• No. What stamps are missing and what has been done about it?

• 11. Are refrigerated deliveries having receival temperatures recorded on delivery paperwork and entered into the RF gun when processed?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not? What process is the store using to ensure cold chain is maintained?

Backdock & Store Room Security, Safety & Invoice Processing

• 12. Are back dock keys secure when not in use?

  Yes

  No

• Why not? What did you observe?

• Add a photo of where the keys were left unattended.

  Media

• 13. Are invoices / delivery dockets kept secure?

  Yes

  Some, Not All

  No

• Why not? How is the store ensuring they have not lost any invoices throughout the day?

• Take a photo of the receiving desk showing docekets left unsecured.

  Media

• 14. Are all received eDSD deliveries stamped with store verification stamp?

  Yes

  Some, Not All

  No

• Why not?

• 15. Is the GRN (Goods Received Number) generated when invoice is received, recorded on the invoice with the GRN Stamp?

  Yes

  Some, Not All

  No

• Why? What did you observe?

• 16. Are receiving team using discrepancy process for any eDSD anomalies? (Including stamping)

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receiving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
  https://docs.google.com/a/woolworths.com.au/document/d/17WGaafWOMkMX9nnyt3WRNzQK2xw9C93KW4Rfj81ESe0/edit?usp=sharing

• 17. Are subject to check vendors invoices received line by line once full delivery is checked in full?

  Yes

  Some, Not All

  No

• Why not? What did you observe?

• 18. Is the store using STC stamp and recording the number of crates/ cartons on the invoice?<br>Please note: some courier companies are now utilising sign on glass and have a tick box on rf gun instead of stamping on invoices

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06 Receiving Subject to Check Vendors
  https://docs.google.com/a/woolworths.com.au/document/d/1-0R8bGqyH0Iara8r0akTEla2uOzu4gDt-Uf_xMvu_5U/edit?usp=sharing

• 19. Is all security stock placed into secure storage?

  Yes

  Some, Not All

  No

• Why not?

• Add a photo of what you observed

  Media

• 20. IS the HBA Cabinet locked and stored in a secure area?

  Yes

  No

  Not Ranged

  Equipment not issued to this store

• Why not?

Invoice Reconciliation (Store Central)

• 01. Is store completing weekly Invoice Reconciliation screen in Store Central being reviewed to ensure all eInvoices discrepancies are investigated and resolved?

  Yes

  Some, Not All

  No

• a. Were you able to identify any GRN's outside of Tolerance (+/- $20) without a corresponding correction (adj)

  Yes

  No

• Please notate details of unactioned GRN's issues

Add Details

• GRN Date

  Date

• GRN Number

• GRN Amount

• Invoice Amount

• Vendor Packs

• Difference

• b. Are the discrepancies being followed up in store?

  Yes

  Some, Not All

  No

• For more information please refer to: StoreNet / 02. Store Services / 01. Administration / 02. Reconciliation Administration / IP Process / 01. Store Central - eDGMS Discrepancies and Invoice Reconciliation Report
  https://drive.google.com/open?id=0Bwzl7H3H1DBkM1hTcUZ4LTNVV1E&authuser=0

• 02. Are invoices from previous week checked and reconciled against weekly DGMS?

  Yes

  No

• Why not?

• 03. Are previous days eDGMS invoices checked to ensure all invoices are accounted for?

  Yes

  No

• Why not?

• 04. Has each invoice been stamped with process stamp and GRN recorded?

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
  https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06. Receiving Subject to Check Deliveries
  https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

Deleted Line Maintenence

• 05. Are deleted lines placed on to shelf 2 and 3 (as per Wave 0) or in an agreed sales area leaving stockroom free of deleted lines?

  Yes

  No

• Why Not? Does the store understand that deletions moved into the incorrect batches will move the entire markdown to that bucket including the Deleted markdown component?

• 06. Are deletions being cleared within deletion batch and no evidence of RTC or clearance batch used?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not? Does the store understand that placing RTC Stickers on deleted items or placing into clearance batches moves the entire markdown into the clearance bucket including the deleted markdown?

• DELETED LINES / MARKDOWNS -refer Storenet/Store services/Back office/ Discontinued Lines
  https://docs.google.com/a/woolworths.com.au/file/d/0B9WValQxVXq7WTc2MWNETW9rLUE/edit

Action plan - discuss findings with manager on duty and organise time for debrief with Group Manager & Store MAnager within next 7 days

• Notes regarding Action Plan

• Action plan to be returned by

  Date

• Notes:

• Report completed on:

  Date

• Manager on duty signature

  Sign

• Name of signee.