Checkouts & Front of Store
01. Are all unmanned registers secure with chain and trolley ?
02. Are opened registers covering the following sections?
This is in line with our policy on order of opening checkouts and place to allow observation of risk areas from the checkouts.
For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing
Priority 1 - Express Checkouts?
Priority 2 - Self Checkouts?
Priority 3 - Pram/Wheel Chair Access Reister?
Priority 4 - With a view of the Health & Beauty Aisle?
Priority 5 - Witha view of the Wanzel Gates?
Priority 6 - With a view of the Electrical Aisle?
Priority 7 - With a view of the Vitamin Section?
Priority 8 - With a view of the Confectionary Aisle?
Find a discreet location outside the front of the store where you can observe the actions of the service team.
03. Observer at least three (3) cashiers for the following actions?
Name of Cashier
Type of Register
During the observation period, how many customers did they fail to politely asked, "Do you have any outside bags or parcels to be checked?"
04. Are Checkpoint detachers secured on unmanned registers?
05. Does the store have a bank of Self Checkouts
For more information please refer to: Storenet / 02. Store Services / 10. Loss Prevention / 02. Front end Security
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-MWJ2NnU5TnN3OEU/view?usp=sharing
06. Is daily check completed on EAS antennas?
l. If there are displays built around the SCO Queue Management Straps, is the dispaly or Point of Sale clear of obstructing CCTV vision of any SCO registers?
Complete a check of the EAS antennas yourself. Does your test match the Daily Check Log
07. Is daily check completed on register deactivates using the DV1000? (A complete system check)
Complete a check of the EAS deactivators yourself. Does your test match the Daily Check Log
08. Have all operators had refresher training on EAS equipment and system response?
(Training can be coordinated with your State Loss Prevention Adviser for Checkpoint to attend your store if required)
09. Are staff using correct response to EAS alarms?
10. Are EAS antenna lights clearly visible above any marketing material?
11. Are CSM/Service Supervisors looking over to any EAS alarm activations to monitor staff response?
12. Are operators responding to all EAS alarm activations?
13. Are CSM/Service Supervisors providing support/training for operator alarm response?
(Training can be coordinated with your State Loss Prevention Adviser for Checkpoint to attend your store if required)
Asset Protection Program
01. Are Berocca shelf limiters in place & stock not overfilled?
02. Are Centrum shelf limiters in place & stock not overfilled?
03. Are limiters fitted to hooks on all black mascara & eyeliner varieties to limit stock on display?
(Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)
04. Have yellow 'Security Protected' stickers been applied to all black mascara & eyeliner varieties?
05. Are all Loreal/Olay lines displayed in safers?
(Stockweight should not be constrained by reduced MPL's or Shelf Capacities and all products should be in displayed in safers)
06. Are all Bio-Oil lines displayed in safers?
07. Have clear padlock (EAS) stickers been applied to all 3 Macadamia lines? (Shampoo, Rinse, Repair Masque)
08. Are all Organix Moroccan Argan Oil displayed in safers?
09. Are spider wraps securely in place on Colgate electric toothbrushes?
10. Are the following 4 Colgate lines displayed in safers? (Both Optic Wht T/B + Pens, Both Pro Clinical T/B refills 4pk)
11. Are hang tags securely applied to Oral B lines? (PC500 Power Toothbrush, Vitality Rechargeable +2 refills, Floss Action Pwr T/B)
12. Are Sensodyne shelf limiters in place & stock not overfilled (filled within the guidance of the LTO Process)?
13. Are Spider Wraps fitted securely to all Braun mens electric shaver lines?
15. Are Razor Blades clearly labelled with Store number for identification?
(With Stamp or Permament Marker - this assists in identifying stock recovered by authorities)
14. Are Helix Hooks operational on ALL Razor Blade Refill Cartridges & are all blade packs store numbered?
Check womens as well.
16. Are baby formula caps in place on specified 5 lines? (S26 Gold Toddler, S26 Gold Progress, S26 Original, Karicare Aptamil Gold 3 & Karicare Aptamil Gold 4)
17. Are Panadol & Nurofen shelf limiters in place?
18. Are Panadol & Nurofen stock not overfilled (filled within the guidance of the LTO Process)?
19. Are all Nicabate CQ patches & breath strips displayed in safers?
20. Are all Nicorette Quick Mist Sprays displayed in safers?
21. Are all Optrex Actimist varieties displayed in safers?
22. Are all Zorvirax Cold Sore Creams displayed in safers?
23. Are Voltaren Emulgel shelf limiters in place & stock not overfilled?
24. Does the store have the Finger Scanner located in the HBA Aisle?
Do staff using the finger scanner understand what to monitor whilst in HBA?
26. Do all Bonds mens/womens underwear display hard-tags?
(Check for prepack bins or displays)
27. Are hook limiters in place on gum lines?
(Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)
28. Are gum lines on display minimised with no evidence of over-filling?
(Baskets spun round with low lip to front of shelf)
29. Are lithium/rechargable batteries displayed in safers?
30. Do all batteries on display show branch stamps/store number?
31. Do all Petcare tablets have tamper seals & yellow/orange 'Security Protected' stickers applied?
(Please use the plastic receipt roll tubes from shopper dockets as limiters rather than purchasing tubing #EveryCentCounts)
32. Are all Dupont Scratch Pens displayed in safers?
Defensive merchandising is the practice of removing stock or constraining stock weight on the fixture and replacing with signage advising the customer the stock is available on request by contacting the customer service desk.
This form of merchandising is no longer deemed acceptable due to impact on customer shopper experience and sales.
33. During your review of the protected lines, did you observe any evidence of defensive merchandising such as stock removed from show and adhoc signage advising customers stock is available at Service Desk?
34. Are high theft risk lines managed with smart stock fill levels?
ie: shelves are not over filled in section such as skincare & razors and filled within the guidance of the LTO Process (not hanging off the front of the shelf or stacked on top other stock)
35. Are the Shelf Capacities & MPL's maintained to reflect the correct shelf holding and no signs of defensive merchandising (eg Adhoc advising stock is available at service desk - this is no longer acceptable practice)?
For more information please refer to: StoreNet / 01. Stock Management / 07. Fill / 04. Security When Filling
https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-REJXR1B1TzBwc0U/view?usp=sharing
Perishables
01. Does the store have a RTC bay set up with adequate Point of sale?
02. Are markdowns actioned daily?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 03. Date Code Checks
https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_dUZBZ3RMWl9Ua00&usp=drive_web
03. View the Dump Stock Log for the last 3 weeks. Have ALL opportunities been taken for eggs, juices and milk claims?
Receiving & Stockroom
01. Is the Receiving Quick Reference Guide affixed to the wall at the receiving bay?
02. Is repair station set up as per guidelines?
03. Is damaged stock area actioned daily?
04. Does damaged stock champion have a clear understanding of what can be repaired and sold?
For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 02. Markdowns, Clearance and Dumps / 01. Would I Buy It?
https://docs.google.com/a/woolworths.com.au/document/d/15tv8Lpeag3hcmvXl0O60nTf_srfDUrLOztPGlAyOvXA/edit?usp=sharing
05. Are bins kept locked and only unlocked by Store Management team?
06. Are clear garbage bags being used for the disposal of store rubbish?
07. Is current days Order's by Expected Date available at receiving area?
08. Is the RF unit available at the receiving area?
09. Are deliveries entered in RF unit at point of receiving?
10. Are all 4 store stamps located at receiving area? (DGMS, STC, Discrepancy, GRN)
11. Are refrigerated deliveries having receival temperatures recorded on delivery paperwork and entered into the RF gun when processed?
12. Are back dock keys secure when not in use?
13. Are invoices / delivery dockets kept secure?
14. Are all received eDSD deliveries stamped with store verification stamp?
15. Is the GRN (Goods Received Number) generated when invoice is received, recorded on the invoice with the GRN Stamp?
16. Are receiving team using discrepancy process for any eDSD anomalies? (Including stamping)
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receiving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
https://docs.google.com/a/woolworths.com.au/document/d/17WGaafWOMkMX9nnyt3WRNzQK2xw9C93KW4Rfj81ESe0/edit?usp=sharing
17. Are subject to check vendors invoices received line by line once full delivery is checked in full?
18. Is the store using STC stamp and recording the number of crates/ cartons on the invoice?
Please note: some courier companies are now utilising sign on glass and have a tick box on rf gun instead of stamping on invoices
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06 Receiving Subject to Check Vendors
https://docs.google.com/a/woolworths.com.au/document/d/1-0R8bGqyH0Iara8r0akTEla2uOzu4gDt-Uf_xMvu_5U/edit?usp=sharing
19. Is all security stock placed into secure storage?
20. IS the HBA Cabinet locked and stored in a secure area?
Administration & Cash Office
01. Is store completing weekly Invoice Reconciliation screen in Store Central being reviewed to ensure all eInvoices discrepancies are investigated and resolved?
a. Were you able to identify any GRN's outside of Tolerance (+/- $20) without a corresponding correction (adj)
GRN Number
GRN Amount
Invoice Amount
Vendor Packs
Difference
For more information please refer to: StoreNet / 02. Store Services / 01. Administration / 02. Reconciliation Administration / IP Process / 01. Store Central - eDGMS Discrepancies and Invoice Reconciliation Report
https://drive.google.com/open?id=0Bwzl7H3H1DBkM1hTcUZ4LTNVV1E&authuser=0
02. Are invoices from previous week checked and reconciled against weekly DGMS?
03. Are previous days eDGMS invoices checked to ensure all invoices are accounted for?
04. Has each invoice been stamped with process stamp and GRN recorded?
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing
For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06. Receiving Subject to Check Deliveries
https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing
05. Are deleted lines placed on to shelf 2 and 3 (as per Wave 0) or in an agreed sales area leaving stockroom free of deleted lines?
06. Are deletions being cleared within deletion batch and no evidence of RTC or clearance batch used?
DELETED LINES / MARKDOWNS -refer Storenet/Store services/Back office/ Discontinued Lines
https://docs.google.com/a/woolworths.com.au/file/d/0B9WValQxVXq7WTc2MWNETW9rLUE/edit
Action Plans
Notes regarding Action Plan
Summary Notes
Notes:
Name of signee.
