Vic/Tas Supermarket Shrinkage Opportunities Review (Administration & Cash Office)

• Store Number:

• Store Name:

• State:

  WA

  SA/NT

  Vic/Tas

  NSW/ACT

  Qld

• Review completed by: by:

• Role of person completing review:

• What was the last inventory result?

  Respond Below

• Total Longlife (excluding Liquor)

• Groceries:

• General Merchandise:

• Perishables:

• Front of Store:

• Cigarettes & Tobacco:

• Liquor

• Store Managers name

• Group Manager Name

• Group Number

• Operations Managers Name:

• Zone:

  Select 11 (WA) 12 (WA) 21 (SA/NT) 22 (SA/NT) 31 (Vic/Tas) 32 (Vic/Tas) 33 (Vic/Tas) 34 (Vic/Tas) 35 (Vic/Tas) 36 (Vic/Tas) 41 (NSW/ACT) 42 (NSW/ACT) 43 (NSW/ACT) 44 (NSW/ACT) 45 (NSW/ACT) 46 (NSW/ACT) 51 (Qld) 52 (Qld) 53 (Qld) 54 (Qld) 55 (Qld)

  • 11 (WA)
  • 12 (WA)
  • 21 (SA/NT)
  • 22 (SA/NT)
  • 31 (Vic/Tas)
  • 32 (Vic/Tas)
  • 33 (Vic/Tas)
  • 34 (Vic/Tas)
  • 35 (Vic/Tas)
  • 36 (Vic/Tas)
  • 41 (NSW/ACT)
  • 42 (NSW/ACT)
  • 43 (NSW/ACT)
  • 44 (NSW/ACT)
  • 45 (NSW/ACT)
  • 46 (NSW/ACT)
  • 51 (Qld)
  • 52 (Qld)
  • 53 (Qld)
  • 54 (Qld)
  • 55 (Qld)

• BWS Area Managers name

• Review Commenced:

  Date

DVD's

• 01. Are DVD,s stores in a secure location?

  Yes

  No

• Why not?

• Add a photo of what you observed

  Media

• 02. Are DVD returns raised within the 4 week RA expiry date?

  Yes

  Some, Not All

  No

• Why not? Does the store understand the increased work load of having to raise new RA's?

• What are the reasons for some not being completed?

• 03. Have all DVD,s claims been authorised in ISIS?

  Yes

  Some, Not All

  No

• Why not?

• 04. Are there any DVD display bins displayed on the floor past their Authorisation Date? (Refer WOWCode on display bin and/or DVD Promos Sheet with Stands List on StoreNet)

  No

  Yes

• Why? Does the store understand there is time fram for all DVD Display bins on the floor before they should be removed and ready for returns?

• Refer to DVD Promos Sheet with Stands List for Disney & Sony current stock, New Line Release Dates and Promo Bin information including commencement date and period on floor.
  https://drive.google.com/a/woolworths.com.au/?overridemobile=true?overridemobile%3Dtrue#folders/0B6aRFAPkVni-OFd0VldTblJ4LUE

• 05. Does the store have retention records of Consignment Nores and Interim Adjustment Notes stored for min 18 mths as proof of return?

  Yes

  No

• Why not?

• 06. Does store have outstanding DVD returns where claims have been raised for a period greater than 5 days and have not been picked up by vendor's courier without follow-up?

  No

  Yes

• Why?

• 07. Has the store identified all unauthorised DVD returns and managed via correct process?

  Yes

  Some, Not All

  No

• Why not?

• 08. Does store have a DVD champion trained?

  Yes

  No

• For more information please refer to: StoreNet / 01. Stock Management / 06. Inventory Management / 01. DVD Management / 01. DVD Management
  https://docs.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-WVVRYThtOC1FMDA/edit

Invoice Reconciliation (Store Central)

• 09. Is store completing weekly Invoice Reconciliation screen in Store Central being reviewed to ensure all eInvoices discrepancies are investigated and resolved?

  Yes

  Some, Not All

  No

• a. Were you able to identify any GRN's outside of Tolerance (+/- $20) without a corresponding correction (adj)

  Yes

  No

• Please notate details of unactioned GRN's issues

Add Details

• GRN Date

  Date

• GRN Number

• GRN Amount

• Invoice Amount

• Vendor Packs

• Difference

• b. Are the discrepancies being followed up in store?

  Yes

  Some, Not All

  No

• For more information please refer to: StoreNet / 02. Store Services / 01. Administration / 02. Reconciliation Administration / IP Process / 01. Store Central - eDGMS Discrepancies and Invoice Reconciliation Report
  https://drive.google.com/open?id=0Bwzl7H3H1DBkM1hTcUZ4LTNVV1E&authuser=0

• 10. Are invoices from previous week checked and reconciled against weekly DGMS?

  Yes

  No

• Why not?

• 11. Are previous days eDGMS invoices checked in Store Central to ensure all invoices are accounted for?

  Yes

  No

• Why not?

• 12. Has each invoice been stamped with process stamp and GRN recorded?

  Yes

  Some, Not All

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 05. Receving an eDSD Delivery - End to End Process / 01 Receiving an eDSD Delivery – End to End Process
  https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 06. Receiving Subject to Check Deliveries
  https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

Magazines & Newspapers

• 13. Are Godon & Gotch Deliveries being received as eDSD Delivery with the "Create" option?

  Yes

  No

• Why not?

• 14. Are Network Magazine deliveries being received using the DSD process?

  Yes

  No

• Why not?

• 15. Are magazine invoices all stamped using STC?

  Yes

  Some, Not All

  No

• Why not?

• 16. Are magazine credit numbers reconciled with weekly transaction listing?

  Yes

  No

• Why not?

• 17. Are magazine delivery dockets retained at store to reconcile back with monthly network TPC statement and online returns?

  Yes

  No

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 02. Receiving Magazines
  https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

• For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / 10 Online Magazine Returns User Guide
  https://docs.google.com/a/woolworths.com.au/document/d/1nhJXLwIpylEqrBUr9141aFzjpZD8aOS2X6lWyoKwbLY/edit?usp=sharing

• 18. Are newspapers delivery dockets retained in store and weekly reconciliation completed with TPC statement?

  Yes

  No

• Why not?

• 19. Are newspaper return credits faxed weekly to vendor?

  Yes

  No

• Why not? What process is the store using to ensure that it is receiving credits for unsold newspapers?

• For more information please refer to: StoreNet / 01. Stock Management / 02. Receive / 09. Other Deliveries / 05. Receiving New Papers
  https://docs.google.com/a/woolworths.com.au/document/d/1H3a22Blx_fK5w7yhOQ-qBar8CB0wLuFIfK55OT4w5gI/edit?usp=sharing

Deleted Line Maintenance

• 20. Are deleted lines placed on to shelf 2 and 3 (Wave 0) or in an agreed sales area leaving stockroom free of deleted lines?

  Yes

  Some, Not All

  No

• Why not?

• 21. Are deletion purge reports actioned weekly?

  Yes

  Some, Not All

  No

• Why not?

• 22. Are purge reports sighted and signed by Deptartment Manager?

  Yes

  Actioned but not signed

  No

• Why not?

• 23. Are correct SOH counts entered onto reports?

  Yes

  Some, Not All

  No

• Why not?

• 24. Are all items on dump stock log adjustment reports indicate store is following return to vendor processes?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not? What lines are appearing that could have obtained credits?

• 25. Do all items on dump stock log adjustment report indicate store is repairing and selling all opportunity lines?

  Yes

  Some, Not All

  No

  No Relevant Items

• Why not? What items potentially could have been repaired and sold through the Repair Station?

• 26. Are all vendor credits in ISIS authorised?

  Yes

  No

  N/A

• Why not?

• For more information please refer to: StoreNet / 01. Stock Management / 03. Returns and Credits / ..................
  https://drive.google.com/a/woolworths.com.au/folderview?id=0B2B9_yZinGw_bXVyWEFUQVFUYVU&usp=drive_web

CCTV

• 27. Are all camera's functioning and positioned correctly?

  Yes

  Some, Not All

  No

Camera Postioning

• What section of the shop is the camera focused on?

Camera

• Camera Number

• Section of Shop camera is focused on?

• Is the Camera operational?

  Yes

  No

• Has a call been logged with EMS for Camera Repair?

  Yes

  No

• Date Job was loged with EMS

  Date

• Job Number

• Why Not?

• Is the PTZ Camera (movable) positioned to cover the service desk, in particular the Cigarette Customer side?

  Yes

  No

• Has this position of the PTZ Camera been set as the default position?<br>(Camera's will return to default position after a black out - if not set, this will be pointing at the roof)

  Yes

  No

• Does the store understand that when ever the store system loses power, it will return to the default posititon? This will occur each time there is a blackout or power flash.

Alarm System

• 28. Is the perimeter alarm set within 30 minutes of close of store trade? (Check Alarm History - Menu Option #5)

  Yes

  No

• Why actions are the store management team taking to remedy the situation?

• 29. Is the perimeter alarm armed outside of trading hours? (Check Alarm History - Menu Option #5)

  Yes

  No

• Why actions are the store management team taking to remedy the situation?

• 30. Is the cash office armed during non trading hours? (Check Alarm History - Menu Option #5)

  Yes

  No

• Why actions are the store management team taking to remedy the situation?

• 31. Is the Liquor dept alarmed outside trading hours? (Check Alarm History - Menu Option #5)

  Yes

  No

  No Liquor Department

• Why actions are the store management team taking to remedy the situation?

• 32. Are all areas doors de-isolated? eg: staff entry (Check Alarm History - Menu Option #11)

  Yes

  No

• Why actions are the store management team taking to remedy the situation?

• 33. Is the security lockup armed at all times when not being accessed? (Check Alarm History - Menu Option #5)

  Yes

  No

• Why actions are the store management team taking to remedy the situation?

• For more information please refer to: StoreNet / 04. Store Management / 12. Loss PRevention / 10 Alarm Panel Quick Reference Guide
  https://drive.google.com/a/woolworths.com.au/file/d/0B6aRFAPkVni-UEZFQ2pjMkh1UWM/view?usp=sharing

System Access

• 34. Check Office/Storeline & Store Cetnral users privileges, are they free of anomalies?

  Yes

  No

• Why actions are the store management team taking to remedy the situation?

• b. Is Loss Prevention set up as a User in Office/Storeline with User Number 501 & FULL OFFICE CASHIER ACCESS (Contact loss prevention adviser to check password)

  Yes

  No

• a. Do ALL management and necessary team have current access to their store central (does their access refelect their current store)

  Yes

  No

• 35. Check Frontend users privileges, are they free of anomalies?

  Yes

  No

• What anomolies were found and what actions are the store management team taking to remedy the situation?

Action plan - discuss findings with manager on duty and organise time for debrief with Group Manager & Store MAnager within next 7 days

• Notes regarding Action Plan

• Action plan to be returned by

  Date

• Notes:

• Report completed on:

  Date

• Manager on duty signature

  Sign

• Name of signee.